At this point it is too early to answer this question as we have not even obtained necessary permits yet.
Project Architect Concern for Needs - Ty did a great job working with the space limitations of my lot to create a more open and livable space. He provided very useful insight during the design development stage.
Interior Designer Concern for Needs - Myranda is incredibly responsive, knowledgeable, and pleasant to work with.
Recognized Excellence - Myranda Snapp has been exceptionally responsive and helpful. Ty has as well. And Doreen has been helpful too.
We need to have completed our remodel to decide this.
Recognized Excellence - Bill Judson Ty Otjen and Eva Arenas
Additional Comments - We are very excited to live in our remodeled house, and we know it will be great!
Recognized Excellence - Everyone working on our remodel is beyond wonderful! But we think Doreen Ruiz really goes above & beyond to accommodate us, get answers, work with our thoughts and put them on paper, coordinate with the team, and rapidly communicate with us. She's a hard worker!
This project is a decade in the making as my parents were not 100% confident with previous plans & ideas Our confidence with HB began with the initial phone call and has not wavered throughout the process. HB has performed as a high functioning team throughout the process and has listened to our ideas— even when we weren’t clear. Much of our project was very sentimental—my parents are in their 80’s and have lived there for over 50 years. This is their first remodel. HB have truly been respectful with the sentimental piece of this project and surprised us by incorporating special features into the final design that play off memories that we’ve shared or designs that trigger fond memories.
It’s hard to believe, but it has been a smooth process and we are beyond impressed with the quality of the design and actual build. They are within budget and even incorporated ideas and materials at a cost that was extremely reasonable. Huge value for their end product. Cleanliness… OMG! We can not believe how clean our worksite is! Every day, the site is cleaned & organized. Materials are stacked thoughtfully and tools are safely stored or taken with the team. The floors and entire site are vacuumed or swept for dust and trash is removed… daily! Our project is close to completion and we couldn’t be happier. We can’t wait to get into our new kitchen and living areas to create more memories. We are SO happy with choosing HB!
Recognized Excellence - The whole team is incredible, but we would like to acknowledge Sarah for going above and beyond to provide innovative ideas and read our minds at times since we couldn’t explain what we wanted. Most of the time we told her what we didn’t want and she figured it out!
Recognized Excellence - I would like to recognize the entire team, but particularly Reg Abersek.
Additional Comments - Over the years we've done a lot of remodeling, but this is the first time we've used Hartman and it was a revolutionary process for us. They took care of everything; we made the final decisions but they did all the work. That's not necessarily the case for the other contractors and tradespeople I've used over the years. They make the process as enjoyable and pleasurable as can possibly be with the stresses that go along with remodeling your house.
Excellent quality work - the remodel is beautiful, functional, and we've received many compliments on it. We are so pleased with the final result!
To provide context for the following: we had very limited person-to-person interaction due to the pandemic. It was clear the team was learning how to work in this mode during our job. We lived in the house during the work & the team was very willing to work with us to minimize risk of COVID exposure to both us and their crew. Despite the challenges of working in this way, the team pulled off a stunning transformation of our living space.
Project Architect Accessibility - We primarily communicated with Jeremiah via weekly telecons and email. He was always responsive & helpful, and we appreciated his creative brainstorming throughout the process - his designs turned out beautifully. Our project had multiple challenges, including not only design work but also technical issues like moving load-bearing walls and seismic retrofits. The attention to detail on these features as well as the design elements was very much appreciated.
Team Problem Resolution - Issues were resolved when we raised them. Some tasks took longer than expected due to the pandemic, which is understandable and was not an issue for us.
Understand Building Process - The team spent much time in advance of the project clarifying scope, budget, and the overall plan/schedule, which we appreciated. Weekly telecons (and email/text as needed) kept us informed on progress. This minimized surprises and drama as the work proceeded. Changes to the scope were handled with clearly tracked change orders.
Additional Comments - Excellent service and workmanship!
Recognized Excellence - I would like to recognize my project manager Patrick, and also my architect Jeremiah Kimber, along with Jesse Emmert.
Construction Quality - The close relationship and integration with their subcontractors was clear from the start. We came to realize there is a level of quality consistently expected by HartmanBaldwin and the subcontractors were proud to deliver that quality. The craftsmanship throughout the home makes our house feel like a showcase. We like to say to our Project Forman Levi that we’d invite every potential client over to “kick the tires” so they could touch and feel the HartmanBaldwin difference!
Overall Experience - Having gone through two previous remodels on our home and after attending one of their workshops we were committed to the team experience you get with the Design/Build model. Included in the team was their Interior Designer Myranda. Incredibly efficient and knowledgeable, Myranda also possessed valuable interpersonal skills. She would listen to my husband’s and my strong and sometimes opposing opinions and return the next meeting and perfectly articulate what she had heard from both of us and invariably present the perfect solution that satisfied both of our desires and complemented the design of the home. Another notable difference with Design/Build is that our Architect Ty stayed with the project from start to finish. He attended weekly meetings which was extremely helpful and allowed for making adjustments throughout the project. When construction began the communication amongst the team was obvious. For example, unforeseen circumstances arose during demolition and if I was talking to one person to update them about it they usually had already heard the news. A breath of fresh air considering the communication bumps we had experienced during previous remodels.
Value Received - Not only did we get high quality design, workmanship and materials, we feel that choosing HartmanBaldwin over lesser bids ultimately saved us money overall due to the Design/Build model. Their many detailed and specific conversations with us early on saved us untold amounts of misunderstandings and rework. In addition, when problems arose HartmanBaldwin’s philosophy of getting it right probably saved us significant amounts of money relative to most other contractors.
Additional Comments - We’d like to thank our Sales Consultant Jesse for thoroughly presenting the design and development stages and shepherding the project from start to finish. Our Architect Ty who thoughtfully listened and not only designed a gorgeous and functional kitchen and family room space but delighted us weekly with creative and artistic designs that solved all kinds of challenges and added beauty to every area of our home. Troy, as Senior Project Manager deftly guided the entire construction project. Project Foreman Levi was prompt, courteous, always reachable and a problem solver. He ran the weekly meetings with professionally presented Notes Summaries that covered topics like safety and security, schedule forecasting, and decisions and selections. Lead Carpenter Fernando was unfazed by any challenge and could do anything presented to him. Another example of a true professional.
Employees & Subcontractors - In addition to being prompt, courteous, neat, and skilled, they've clearly all earned A's at the HB Charm School.
Construction Quality - Here's where the HB team really shines. Not only is the design ingenious, but the execution of the design is perfection and the team seems to spare no effort or expense to get to perfection.
Overall Experience - The HB team worked within our weird and unpredictable schedules, kept us fully informed, came up with brilliant design ideas, and made the entire project, from design to completion, enjoyable.
Professional Completion - We're happy. Our friends and neighbors are happy. We LOVE our new entry and are thrilled you figured out a way for us to keep the big oak tree we planted in the wrong place decades ago.
Client For Life - Well, since the early '90s. This was our fourth project with Hartman Baldwin and we are grateful that they were still willing to work with us on solving yet another very ugly problem.
Recognized Excellence - We've learned that only those who provide exceptional service work for HB. And I don't think that's because we're such wonderful clients!
Recognized Excellence - The entire team is excellent. phenomenal attention to details.
Use Comments - HB is definitely targeting those with the discerning eye for details. We were hesitant due to the initial price points but essentially decided to proceed from a friends recommendations. In retrospective it was a great decision as time lines were met and jobs were completed to perfection. We are happy with the project and will be planning for more with HB. Definitely worth it to go through the process hassle and aggrevation free.
Additional Comments - We are a work in progress....so far our experience has been great
Salesperson Accessibility - Bill did a great job helping us focus the scope of our project. We appreciated his excellent listening and communication skills!
Project Architect Accessibility - Alan listened and worked very hard to give shape to our ideas. We really appreciated all the times he went back to the drawing board to get the concept just right
Project Manager Accessibility - Reg runs a tight ship! He makes sure we know what to expect each week and the process has proceeded like clockwork. He has been extremely considerate of our needs and comfort in the midst of the controlled mayhem.
Employees & Subcontractors - Top notch crew! Everyone is very polite, professional, and attentive to detail.
Recognized Excellence - Levi and Alan were excellent partners throughout the process. Thank you!
Recognized Excellence - Patrick Romero was outstanding from start to finish. We also loved working with Al Zepeda who convinced us that HB was an excellent contractor. Our architect, Alan Brookman, did an outstanding job on a challenging project.
Unfortunately, your surveys take up too much time and are intrusive, especially throughout the building process. This is the last survey that I shall do for your company. I do think you are terrific and have shared it with friends and family.
Easier Than Expected - We have used them before and that is why we went back to them. They came up with great, unique ideas that exceeded our expectations. The contractors have done highly quality and exceptional work.
Use Comments - They have created some exceptional ideas for the remodeling of our house, that we would not have thought of. Those suggestions they made turned out to be pretty spectacular.
Additional Comments - I very much appreciate the interaction between professionals when an issue comes up and needs to be addressed. I like being part of a collaborative process.
Recognized Excellence - I would like to recognize Troy for his exceptional service.
Recognized Excellence - This is our second project with HartmanBaldwin in the last three years. We are very happy to be working again with Project Manager Reg Abersek and our architect Jeremiah Kimber. What issues other construction companies might regard as trivial or unimportant, HB takes our concerns seriously and makes sure every request is promptly addressed and resolved. We know everything will turn out perfectly. The peace of mind we have when remodeling with Hartman Baldwin is priceless.
Recommend Builder - The restoration and remodel of my home (built in 1931) has spanned almost 8 years, and HB has been an amazing partner. The first compliment my home gets is how seamless the old and new wings are. The second is always about the quality of the design and construction, and attention to detail. Thank you, HB!
Recognized Excellence - thank you, Alan Brookman, for the umpteen reworks through the planning stage and your meticulous attention to detail. and thank you, Troy Coats, for giving form to that vision.but really, everyone has been great to work with!
Recognized Excellence - Ralph Castillo, Darin , Bill Judson. for delivering the quality that we expected from HB. Levi and Jason for being very willing to work through the day to day needs of the job.
Recognized Excellence - As usual, we love working with Reg and Ty, although this time we are having material challenges with the schedule. The guys from Caulder are top notch and so are he cabinetry folks.
Additional Comments - Our pre-design and design phases have exceeded our expectations. We feel prepared now that we are entering construction.
Recognized Excellence - In addition to Bill Judson, Patrick Szurpicki and Reg Abersek, Patick Romero and Sonia Estrada have been terrific to work with. All around the HB team is professional, courteous and does high quality work.
Recognized Excellence - We had exceptional service starting with bill Judson in the initial phase, then Patrick Szurpicki for architectural design and finally Reg Abersek and Sonia Estrada for construction .
Improvement Suggestion - We were very impressed with the professionalism and high quality service provided by all of the Hartman Baldwin staff. They made a complex process very easy to proceed through step by step. The craftsmanship of the kitchen cabinets and new staircase was exceptional. All work was very high quality.
Overall Experience - Everyone we worked with at Hartman Baldwin was extremely knowledgeable, interested in our needs and available whenever we needed them. Extremely great people!
Additional Comments - Working with Hartman Baldwin has been a very positive & rewarding experience for me.As a single woman, I needed a company I could have confidence in & trust. With Hartman Baldwin, I do not have to worry about a thing.I know that I am in good hands with them.Jeanne Bartel
Additional Comments - HartmanBaldwin is such a professional & ethical company to work with. They really take the time to listen to the client's needs & concerns.I am very pleased they are remodeling my home.Sincerely,Jeanne Bartel
Additional Comments - I cannot begin to say enough good things about HartmanBaldwin. I absolutely love my beautiful new kitchen they designed & built for me. They also put in lighting in the family room too. It’s such a pleasure to just sit & enjoy the lovely surroundings.Everyone that has seen the kitchen thinks it’s absolutely gorgeous.I would highly recommend this wonderful company to all my friend.Sincerely, Jeanne Bartel
Additional Comments - Recently, I had additional work done since my kitchen remodel last year. I had lighting put in the living room & upper hallway. The ceilings had to be retexturized & I had several rooms repainted. Also, had the banister going up the stairs & front door restrained to match the wood floors. As usual, the workmanship of HartmanBaldwin is impeccable & everything turned out beautiful.I love having this company work on my home, because I know from past experience that I can totally trust them & everything will turn out very professional.
Additional Comments - Very happy with Hartman Baldwin.
Recognized Excellence - Everyone's been great. Jason the carpenter has been great.
Recognized Excellence - "Team" is very much at the core of our experience with HartmanBaldwin. We appreciated that team dynamic as it was expressed in professional excellence and kind care.
Additional Comments - Terrific team. Terrific experience. Terrific outcome.
Additional Comments - HB has been the most informative, professional, responsible and time sensitive (so important for staying on schedule!!) contractors we've ever worked with. I highly recommend them to everyone especially if you have a lengthy project, HB will guide you through the entire process!
Recognized Excellence - Bill, Ralph, and the onsite team, Reg and Leo have been exceptional. They are always informative, professional, and supportive of any questions or concerns we have. I believe the entire HB team goes above and beyond to make this project as smooth as possible. Thank you all so much!
Recognized Excellence - The whole team was exceptional
Additional Comments - Bill Baldwin and his team go way beyond the norm to insure that the process and the experience exceeds customer expections
Recognized Excellence - Jesse Emmert is an impressive diplomat - he listens carefully, articulates issues clearly, and works to find solutions that work for both HB and the client.Alan Brookman is a very clever architect - he has both a design aesthetic and the sense of practicalities that create a beautiful space that actually works well.Myranda Snapp's taste combined with her patience, communication skills, and knowledge of area resources make the choice of fixtures, colors, etc. a very pleasant process. She knows how to lower the stress level with her good sense, interpersonal skills, and ability to find the products that work and look good within budget.
Employees & Subcontractors - Not a single person who worked on our project was unprofessional or discourteous. They were all high quality individuals who did their jobs well and were pleasant to be around.
Budget - All increases in the original contract price were the result of our own change orders.
Construction Quality - The materials and workmanship are top of the line -- works of art really.
Overall Experience - We are very satisfied customers. Your company made a potentially overwhelming process much easier than expected. The weekly meetings and your availability played a big role in our satisfaction.
Likely To Recommend - We wouldn't hesitate to recommend your company to others and, in fact, have already done so.
Recognized Excellence - Levi Losser has been an exceptional project manager who has gone way above and beyond. He has been prompt, courteous, helpful, patient and very resourceful. When it seems that something can't be done, he consistently finds a way to do it. Having him around has been a really great experience; our kids will even miss him. He should leave you with many satisfied customers. Working with Ty Otjen has also been a great experience. He has been very generous with his time and very patient in listening to our concerns and addressing them. Many thanks Ty for talking me into the island and out of the peninsula.
Additional Comments - We had a very good experience and HartmanBaldwin Design/Build met and/or exceeded our expectations. We got along well with the staff. We are enjoying our new addition.
Additional Comments - I am impressed especially in those occasional instances when the manager is not satisfied with an interval result of any part of the job he pursues the correction until it mets his satisfaction.
Recognized Excellence - Our entire team, Reg, Ty, and Myranda, were all exceptional. We couldn't be happier with the results of our new kitchen, master bath, basement and study. Their work is of the highest quality. Everyone, from our first contacts with Bill Judson, was incredibly reliable, responsive, conscientious, and skilled. We would whole heartedly recommend Hartman Baldwin Design/Build.
Recognized Excellence - The project turned out beautifully despite the many challenges of an old house and Reg and Tom led an outstanding effort. We love the new spaces.
Additional Comments - They're the best in the world. Every time we need something we use HartmanBaldwin Design/Build.
Additional Comments - The whole organization has top notch people and they made us feel special. They do what they say they are going to do and if there is an issue they fix it promptly.
Additional Comments - Their design suggestions were very creative and led to an exceptionally striking final product. This job was not a complete remodel of the entire house yet the change in the appearance of the house is really sensational.
Employees & Subcontractors - We can't speak highly enough about our exceptional experience with HB. All the subcontractors kept the site clean and were respectful of us and our property.
Recognized Excellence - Reg Abersek is a wonderful project manager. He is meticulous and detailed about all aspects of the remodeling process and corrects even the smallest imperfection from a small crease in the edge of a cabinet shelf to filling a small opening next to the vent that we didn't even notice. He treated our remodel as if it were his own kitchen and in a respectful and gentlemanly manner.
Additional Comments - Thanks to the professionalism of Hartman Baldwin, we are extremely pleased with our new kitchen that was completely gutted and transformed to a beautiful and accessible space.
Schedule - Our new kitchen was actually usable about 3 weeks before schedule which was really great.
Marketing 01 - Attending mid construction and completed project open houses made us realize how satisfied former clients were with HB.
Additional Comments - Great team we had a the pleasure of working with. Accomplished all goals within budget and we are completely satisfied. Goal was to create an extension that doesn't feel like an extension and this is exactly what all visitors have said about the house post construction-- like it's always been there. Impressive.
Recognized Excellence - Nope. They were all great.
Recognized Excellence - Jesse and Alan are wonderful! Easy to talk to and receptive to our ideas.
Marketing 04 - Don't know yet...but so far so good. I love EVERYTHING about this company compared to other contractors we have worked with on smaller projects.
Employees & Subcontractors - Very courteous, professional and friendly.
Construction Quality - Extremely good quality and workmanship throughout the entire project.
Overall Experience - A great experience.
Value Received - Yes!
Client For Life - If we need any other help in design and build, HB would be the one.
Additional Comments - The total experience was great. Thanks to everyone at Hartman Baldwin.
Schedule - Perfect, everything went like clockwork. We were invited by the HB team to visit a couple of homes of former clients. We heard from them that HB could be counted upon to stay on schedule. Our experience confirms this.
Problem Resolution - The HB staff resolved any issues giving us confidence and put us a ease.
Billing/Status Of Budget - All was clear, no surprises.
Condition of Home - Everything functions well.
Creative Solutions - HB were extremely helpful with communicating our unique circumstances with the city of La Canada Flintridge.All went well.
Original Design - We are very pleased.
Project Manager Accessibility - Reg Abersek was very accessible and responsive to all our wants and needs by emails and phone conversations.He would also make unscheduled trips to our project to make sure everything was just as we wanted.We felt comfortable with Reg in charge, all the parts of the team worked as one.
DBC Accessibility - Jesse was the person to visit our home in the beginning of our project. He impressed us with what Hartman Baldwin had to offer us. He presented himself in a manor that made us feel comfortable with choosing HB.
Team Problem Resolution - My husband and I are still working on the idea that we should be contacting HB when we have concerns or issues. We tend to call the companies directly which, we are learning, is not right. HB stands behind their work (and the companies they hire) so they want to know about problems. LOVE THAT!
Responsive Design - The plan for the add-on is more than I ever could have imagined. It's going to create a great flow and it's exactly what we need! I'm really excited to get started!
Value - I completely understand that 'I get what I pay for'. This is why my husband and I came back to HB for the add-on after they had finished our kitchen. Yes it was more than I might have paid elsewhere (same with the add-on) but where else does the architect drive 50 miles out of his way to find the perfect tile for you?
Project Architect Accessibility - We were VERY excited to find out that Patrick would be our architect again for this phase of the remodel. He is easygoing and pleasant. But, more importantly, he has an incredible talent for envisioning and creating a space that meets our needs perfectly.
Team Problem Resolution - We've had several surprise issues that have come up during this project and they have been great and figuring out how to solve these problems and keep the project moving. I just can't believe how quickly they can figure out a solution for some of these issues.
Employees & Subcontractors - Not only has each person been polite but they are also very hard workers who often stay well beyond 'quitting time'. Also, they seem to really enjoy their work.
Recognized Excellence - I cannot say enough great things about Troy Coats, our project manager, and Levi Losser, the lead carpenter. Even though Troy has had some health issues that might have brought him down he has never presented anything but a positive countenance with us. I can tell he absolutely loves his work. His concern for our welfare is obvious. Levi is extremely hard working and, yet, maintains a positive attitude. His knowledge of construction is vast and much appreciated by me. He has helped us out by problem solving issues that have come up over the course of the construction work. Both Troy and Levi work so well together it's like watching a well rehearsed play. They can finish each others' sentences because they share such a great knowledge of construction. Levi even stayed very late on a Friday evening (7:30 p.m.) to help out a Verizon worker who was installing some FIOS equipment for us. We appreciated the fact that he wanted the Verizon worker to do a proper installation so as not to disrupt the construction process. I'm sure he had much better things to do on a Friday evening but he stayed for us. So grateful to have both Troy and Levi working on this job. Also, I would be extremely remiss if I didn't mention "Jonesy", the electrician. He is like an old friend. He's another person who is vital to the inner workings of the house. I appreciate him immensely!
Additional Comments - It's difficult for me to put into words just how much I love this company. I consider customer service to be of the utmost importance but HartmanBaldwin goes above and beyond any expectation I would have for great customer service. Every morning I leave for work knowing that my house is in great hands. I wish I could really express just how much I have complete faith and trust in every single person who has laid their hands on this project. I am humbled by the fact that every day a crew comes together to create an intricate piece of this artwork. They all know exactly what their job is and they come every day and do it with joy. I am grateful for these acts of kindness. Thank you so much.
Professional & Organized - I can't say enough great things about HartmanBaldwin. My husband and I are very grateful for their kindness and patience with us. Every question or issue we've had has been handled with ease.
Trust - I trust them completely. It's a great feeling to know that my house is in such good hands. I think of my house as undergoing surgery with the country's best surgeons.
Employees & Subcontractors - I can't say enough great things about the employees and the subcontractors. Every single person treated us with the utmost of respect and politeness. Although they may have been tempted to utter a few expletives due to the little surprises our house presented I never even heard complaining much less cursing. In fact, I often heard whistling while they were at work which spoke volumes to me about how much they love what they do.
Construction Quality - This is an understatement. The quality of the workmanship is phenomenal. Everything is custom built and designed for the space. It is like looking at an exquisite piece of art.
Recognized Excellence - First and foremost both Troy and Patrick were like solid rock during this whole phase of construction. I appreciate so much how they treated my home as if it was their own. Both of them are extremely patient and professional in that they did not complain about the project in front of us. I can tell Troy truly loves his job because of how happy he is to be of service and help wherever he can. Also, Levi, to me, is one of those special people who have qualities you don't see too often anymore: he's dedicated, kind-hearted, patient, calm, and hard working. It shows in his workmanship and time and attention he gives to the details. Dave (who works with Levi) - is the one who spent a whole day here all by himself and whistled the entire day. I just felt like he was in his element and LOVED what he was doing. The details in his work show this. Wayne was also a hard working person who constantly smiled and stepped in to help my husband on a backyard issue even though he didn't have to help. Of course, 'Jonesy', the electrician feels like part of the family. The team that did all the painting was very polite and stayed out of our way as much as possible. The tilers were all amazingly patient when dealing with several issues that revolved around the intricate tile work in our bathroom. And Allen Cantrall has been willing to take on landscaping our backyard and create for us a beautiful, drought tolerant space to enjoy.
Construction Quality - Our house is stunningly beautiful in ways I could never have imagined. What I love the most is that it is all custom made. No other house EVER will be just the same as our home. I must mention that, as part of the remodel, a part of our backyard was remodeled as well. Now that the plants (butterfly garden) have all grown in I have to say it is so pretty that it takes my breathe away at times. So many butterflies every day………..
Overall Experience - This is absolutely the truth without question. People are always amazed when I explain the process to them. I love how a project manager handles all the issues so we don't have to think about any of it.
Likely To Recommend - I talk about HartmanBaldwin all the time because I believe in quality customer service and, when I discover a company that has superior customer service, I let people know about it.
Additional Comments - Thank you so much to all of you for treating us so well during both phases of our remodel projects. I will be forever grateful that, even though our house is small and maybe we are not the typical HarmanBaldwin clients, no one ever made us feel like we were 'less than' because of it. Everyone who came through the door was kind and appeared to be happy to be there to help in creating a space that we would LOVE. Thank you to every single person who laid their hands on our home.
Easier Than Expected - I had heard horror stories about remodel projects where customers were left with huge messes to clean up after contractors walked off the job. I knew I would be able to trust HartmanBaldwin to handle any issues that came up and leave us out of it.
Marketing 04 - This is our second time using HartmanBaldwin for a remodel project so I knew what to expect. Still, I was not disappointed at all.
Recognized Excellence - Jesse was great in helping us in our initial design dreams and schemes. Matt has been exceptional in translating our dreams into designs. Steve has been exceptionally straightforward and highly knowledgeable about all aspects of the construction process and in working with subcontractors. From time to time,Miranda has given good counsel from an overall decor and effect perspective. What has made Hartman Baldwin so exceptional to work with is the excellence of the entire team more than any single star performer.
Dust & Dirt Control - Adequate measures were taken, I think. We still have lots of dust in the non-work areas, but I don't know what else they could do to eliminate this dust. Work crews fastidiously clean up every day after work and, if needed, during the day as well.
Recognized Excellence - Steve and Matt have been phenomenal. We appreciate their wisdom, skill, and incites. They worked with us to resolve problems. They shared their opinion, but weren't bossy. They feel like friends.
Additional Comments - It was a long process with some inconveniences, but I am glad I picked HartmanBaldwin.
Recognized Excellence - Reg had exceptional service.
Marketing 04 - I would say they met my expectations.
Additional Comments - I have been very pleased with my Hartman/Baldwin contacts. When I have telephoned or e-mailed Bill or Matt, I receive a quick response. Although there are many facets of this project that I am not knowledgeable in, I feel that both Bill Judson and Matt Mori have been there to explain the processes to me and what they entail so that I have a better understanding of the project steps. I expect that this will continue. I look forward to completion of my new kitchen, laundry room and my re-invented dining room as well as lots of new lighting throughout my home!
Recognized Excellence - Steve M and Matt M of my design - build team have provided me with excellent service thus far in the project. I had some concerns about bugs and 4 legged creatures accessing my home but they did a great job in eliminating this concern. On the job site, Gilbert has been wonderful assisting me in understanding the detailed processes as new work began in my home. I thank H/B for employing exceptional staff.
Project Architect Accessibility - Patrick is a hard working person with a new baby. Yet he still has time to answer my questions and stop by fixture,tile, appliance, and lighting shops to pick up samples for me. He's been very gracious about bringing his ideas to me.
Project Manager Accessibility - I feel like Reg and Patrick are part of my family now. They are both extremely patient and considerate of our thoughts and ideas. I'm always surprised when I find out Reg comes out to take a look at the project sometimes more than once a day and then I am more shocked to learn that Patrick comes out here a few times a week too!
Employees & Subcontractors - I am constantly amazed at the EXCELLENT customer service that Hartman-Baldwin offers. Every single person who has come to our home has been super polite. They go out of their way to try to make sure things are in their place and cleaned up at the end of the day. I'm impressed by the fact that they all introduce themselves to me or Reg will be there with them on the first day they are there and make sure to introduce them to me.
Construction Quality - I am very happy to know that HB uses such quality materials. I plan on staying here for a long time. It's nice to know that my new kitchen will last for a long, long time.
Recognized Excellence - I want to give accolades to a few people whom I feel are exceptional. Both painters, Joshua and Jesus, are the cream of the crop. I can tell they love what they do and are almost exhilarated by their craft. Russell, the tiler, goes out of his way to make his "creation" beautiful. "Jonesy", the electrician, is diligent about his work as well. I really appreciate all of these people who make it seem to me like their job is an art and not a chore. The 'crew' that is doing the baseboard and finishing work are very nice as well (I do not know their names). Thank you to all of them.Also, I think Matt, the other architect who has been helping us during this project, is a great person. I always appreciate his input.
Additional Comments - I really, really, really, like this company! I love good customer service over a cheaper price any day. Everyone said a kitchen remodel is a nightmare but I honestly do not feel that way at all. These people are outstanding!
Dust & Dirt Control - As I stated above they are very neat and they work hard to make it look as if no one had ever been there.
Recognized Excellence - We are very happy with all of the team and especially appreciate Tom's, Reg's, and Bill's efforts.
Recognized Excellence - Working with Bill, Troy and Leroy has been a pleasure. These guys really care about me and my family, and they care about ensuring that their time as "part of our family" is smooth, pleasurable, fun and enriching. The kind of trust we have between us is uncommon (in any situation) and has made the process and the project truly a pleasure.
Additional Comments - It's rare when so much trust and care comes between people. The level of personal touch and care we have been receiving from the HartmanBaldwin crew AND from their subs has been nothing short of remarkable. Other businesses could take some cues from Bill baldwin and his fabulous team. They're wonderful, and their work is simply magnificent. We've come to trust them implicitly. It's a pleasure doing business with them.
Recognized Excellence - Everyone that has been at my home has been excellent.
Additional Comments - We are very happy with our experience.
Recognized Excellence - Everyone that is associated with HartmanBaldwin is exceptionally kind, caring, professional individuals. The remodel is beautiful and because of them it was painless. They went above and beyond to make sure we were taken care of during the remodel. We can't thank them enough!!!
Additional Comments - We have never experienced an extensive remodel before - it was fun and educational working with the professionals at Hartman Baldwin.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HartmanBaldwin Design/Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys