Additional Comments - This is our second project with HB and as always they are excellent at what they do. Everyone on the team is exceptional. Great attention to detail. Communication lines are always open. We are very pleased with everything. Looking forward to our next project.
Recognized Excellence - Ralph always takes the time to understand our concerns and where they are coming from.
I am very happy and have referred them to friends.
Recognized Excellence - I would like to recognize Jesus. We had a delivery of a washer and dryer that was not going to fit, so they stopped what they were doing to help us out with that situation.
Additional Comments - We have been very happy with the work they did. They even helped move along the permit process.
Recognized Excellence - I would like to recognize Reg, Chuey, Bryce, and Alonna. They were all awesome and great.
We've been extremely impressed by the quality of HB's work and their understanding about keeping the project within a budget, and we love Bill and Jeremiah.
Recognized Excellence - Bill Judson, Reg Abersek
Project Architect Accessibility - Our project started with a different architect and changed to Bryce toward the end. Both were responsive.
Employees & Subcontractors - The cabinet men in particular were great.
Recognized Excellence - Bill Judson, Reg Abersek, Jesus (Last Name?), Vana Kiorsk, Matt Mace
Recognized Excellence - I would like to recognize the whole team for their exceptional service!
Improvement Suggestion - We were pleased with everything!
I really like HartmanBaldwin Design/Build; I trust their work. They are reliable and competent.
Recognized Excellence - I would like to recognize Matt and Bill for their exceptional service. They have been the most involved so far
Construction is a difficult process for me, with a lot of emotional ups and downs. I need to work with people who are always available to answer questions and come up with creative solutions. Hartman Baldwin has been the perfect partner for me.
Salesperson Accessibility - We feel so lucky to have Bill Baldwin leading the team. Not only is he accessible and responsive, he's just a great person. He has a lot of integrity and stands behind the firm's work. It also helps that he has a great sense of humor and a talent for diffusing tense situations.
Project Architect Accessibility - Ty did the initial architectural design work, and patiently went through endless revisions in response to our requested changes. I've lately been working more with Doreen Ruiz, who I see as being teamed up with Ty. Doreen is extremely responsive, and offers several solutions to each problem with an extremely fast turn around. She really listens and is able to translate what I'm saying into to an executable plan.
Interior Designer Accessibility - Myranda is always there and very responsive. She has been good about paring down the choices to a manageable handful that are in line with our taste. When we don't like any of the choices offered, Myranda has a good attitude about having to "go back to the drawing board". It has been a good collaboration.
Project Manager Accessibility - I visit the construction site often, and whenever I have a question or a problem about anything I'm looking at, Reg has answered quickly.
Team Problem Resolution - Any concerns that we've brought up, have been resolved. Every member of the team has contributed to problem solving along the way.
Construction Quality - HB stresses the importance of quality in their work -- that's one of the main reasons we chose them. We want to work with someone who cares as much about our house as we do.
Recognized Excellence - Everyone has been great. It would be tough to say anyone on the team stands above anyone else. I would say that Bill Baldwin has been a superior collaborator, and, in our experience, unexpectedly involved for the head of a company.
Concern For Needs - Bill and Jesse have been great at organizing our project and managing our expectations along the way.
Project Architect Concern for Needs - Bryce has gone above and beyond. His advice and his vision have brought so much more balance and elegance to the project.
Interior Designer Concern for Needs - Vana is an absolute joy to work with. My only regret is that we do not have more interior spaces to design with her on the project. It is so exciting when she has decisions for us to make.
Salesperson Accessibility - Yes! Jesse consistently went above and beyond with regards to his accessibility. He helped us solve problems of all sizes, big and small.
Project Architect Accessibility - Bryce has responded very quickly to emails and braved Los Angeles county traffic many times to see that our project was as wonderful as it can be.
Interior Designer Accessibility - Vana drove all over the earth helping us pick the best tile and fixtures for our project. We cannot praise her enough for this!
Recognized Excellence - The whole team has been phenomenal, but I would like to give a special recognition to Bryce for his patience with us as we ironed out the details, and I would like to give special recognition to Vana for guiding us to such wonderful materials.
Additional Comments - Though the process of home remodeling is unpredictable and stressful, our worries were minimized by HartmanBaldwin’s experience and professionalism.
Project Architect Accessibility - Bryce is incredible. He has helped us unlock the full potential of this remodel and has gone above and beyond on making sure the vision is realized.
Interior Designer Accessibility - We rely heavily on Vana’s advice, and she responds promptly. We enjoy working with her tremendously.
Project Manager Accessibility - Reg has been so patient throughout this entire process. Constantly extinguishing our concerns and the concerns of our neighbors. All while managing the contractors who infrequently refer to the plans. I am a mathematician and I solve less problems than Reg. He is outstanding!
Recognized Excellence - Reg is our lifeline. Without Reg, this experience would feel very much like a standard remodeling experience. With Reg, the stress of communicating with the contractors and the stress of making sure the work is done to expectation is completely eliminated. Reg has brought the Hartman/Baldwin excellence to our build process.
Recommend Builder - Hartman Baldwin eliminates the stress of remodeling as much as humanly possible. If you are looking for an expert build with minimal interference to your life, please contact them.
Recognized Excellence - The entire HartmanBaldwin Design/Build team provided exceptional service. They all work hand in hand, and they are very collaborative.
Recognized Excellence - Jeremiah and Troy have been fantastic throughout.
Recognized Excellence - Both Lynn Dean and Bryce Buckley have been fabulous to work with - they feel like family at this point!
Additional Comments - Hartman Baldwin exceeded our expectations in every way. We’ve since engaged them for two more phases of work (to update our guest suite and install a pool). They’ve been wonderful partners and their team is second to none. Can’t recommend them highly enough.
There is significant value working with a complete design build contractor as it streamlines and simplifies the otherwise ad hoc complexity of the entire process from design, permitting, build and completion. HB is very good at what they do!
Recognized Excellence - Alan, Bill and Vana have each provided fantastic service and have been great to work with through this point of the process.
Recognized Excellence - The entire design build team has been terrific working together as a team.
Bill and Bryce understood our project and came up great ideas and drawings that accounted for our needs and budget.
Concern For Needs - Bill was very transparent about cost, and worked with us to create a project within our budget.
Project Architect Concern for Needs - Bryce is a gift! He helped us define our project and is fluent with all aspects of the design and implementation.
Interior Designer Concern for Needs - Vana has been very helpful with our designs needs. She has been a great resource helping us find the design elements that we desired, and her ideas have been really appreciated by us. She is really easy to work with and has a terrific eye for design.
Salesperson Accessibility - Bill has been very accessible, responsive, and a pleasure to work with. He understands the scope of our project and has been very open to incorporating our ideas with those of H/B.
Project Architect Accessibility - bryce is wonderful to work with, always available when needed and has helped us immensely. He is an amazingly talented architect.
Interior Designer Accessibility - Vana has always been accessible and responsive, intuiting our taste and offering interesting design ideas that were fresh and exciting.
Responsive Design - Excellent design that improves how our home with function.
Recognized Excellence - Bill, Bryce, and Vana are all exceptional and have made the process enjoyable and fun. Bryce went above and beyond to secure our permits, get approval from the city to build the garage, and deal with the city on complicated issues.
Additional Comments - The design process, although slowed by COVID, has been terrific. Thanks everyone on our team for your efforts so far!
Very organized and integration among architects, project manager, plumbers, electricians and interior designer.
Salesperson Accessibility - Immediate response to text and weekly written update distributed to all.
Project Architect Accessibility - Excellent architects!
Interior Designer Accessibility - Immediate response to inquiries and ease of communication.
Project Manager Accessibility - Immediate response if needed. He handles all protests from a problem neighbor.
Lead Carpenter Accessibility - Hard working and excellent follow through.
Project Manager Concern For Needs - Really receptive and very responsive!
Team Problem Resolution - Excellent explanations if questions.
Employees & Subcontractors - Never a problem—very professional.
Understand Building Process - All inquiries explained in clear terms.
Construction Quality - I will be proud to show the workmanship!
The tight sequencing of contractors and sub-contractors has been very good. The short feedback loops are very much appreciated.
Recognized Excellence - Bryce Buckley's understanding of the details of the design and his ability to develop and present alternatives has been exceptional!
We have had experiences with independent contractors: vetting them ourselves and finding it difficult to pull together a cohesive plan. Even working with w designer was extremely time consuming, frustrating and concerns about the final project. Once the remodel was completed, over time we found hidden problems of sloppy materials and work.
With Hartman Baldwin, the team works cooperatively to provide contractors they monitor and correct any issues that arise.
Recognized Excellence - The entire team provides exceptional service. We are very pleased.
They are the best I've ever worked with.
Project Manager Accessibility - I'd give Levi a 7 for accessibility and responsiveness if I could.
Recognized Excellence - I would like to recognize Jesse Emmert for his exceptional service.
Additional Comments - This is the second time we have used them. They did such a good job the first time we came back to them.
Recognized Excellence - Certainly Levi, our project manager who has been very helpful. And Jesse Emmert who helped us start this journey but has been unable to participate recently.
Project Architect Accessibility - Jeremiah promptly addresses my questions and concerns with much knowledge and expertise. He is also accessible and attentive.
Interior Designer Accessibility - Becca addresses my questions and concerns and always makes herself available to guide and support my decisions. She is observant and knows and understands my vision and has been a wonderful collaborator through this process.
Project Manager Accessibility - Luis clearly communicates to us what is coming next in the project. He has been very helpful in meeting our needs as we remain in our home. We know our project is in good hands because Luis maintains excellent communication with the subcontractors and comes regularly to supervise the work being done which puts us at ease. Luis is thorough and makes sure all working areas are safe and clean.
Employees & Subcontractors - All the workers have been excellent! They are professional diligent.
Recognized Excellence - Everyone working on our remodel is beyond wonderful! But we think Doreen Ruiz really goes above & beyond to accommodate us, get answers, work with our thoughts and put them on paper, coordinate with the team, and rapidly communicate with us. She's a hard worker!
Recognized Excellence - Troy, Jesse, Becca, Ty and a special thanks to Doreen (She and Ty rocked).
Additional Comments - The weekly meetings were highly valued. When there was an issue, which construction almost requires, your response time and action made us feel comfortable and assured that we were going to receive quality.
I am likely to recommend if someone is demanding of high quality and can afford the costs.
Recognized Excellence - Levi Losser was our on the ground project manager. I appreciated that he kept an eye on things and ensured that they were being done properly. He also had great ideas for improvements or when things did not work out quite like they thought they would.
Recognized Excellence - The whole team is incredible, but we would like to acknowledge Sarah for going above and beyond to provide innovative ideas and read our minds at times since we couldn’t explain what we wanted. Most of the time we told her what we didn’t want and she figured it out!
At this point it is too early to answer this question as we have not even obtained necessary permits yet.
Project Architect Concern for Needs - Ty did a great job working with the space limitations of my lot to create a more open and livable space. He provided very useful insight during the design development stage.
Interior Designer Concern for Needs - Myranda is incredibly responsive, knowledgeable, and pleasant to work with.
Recognized Excellence - Myranda Snapp has been exceptionally responsive and helpful. Ty has as well. And Doreen has been helpful too.
We need to have completed our remodel to decide this.
Recognized Excellence - Bill Judson Ty Otjen and Eva Arenas
Additional Comments - We are very excited to live in our remodeled house, and we know it will be great!
Recognized Excellence - I would like to recognize the entire team, but particularly Reg Abersek.
Additional Comments - Over the years we've done a lot of remodeling, but this is the first time we've used Hartman and it was a revolutionary process for us. They took care of everything; we made the final decisions but they did all the work. That's not necessarily the case for the other contractors and tradespeople I've used over the years. They make the process as enjoyable and pleasurable as can possibly be with the stresses that go along with remodeling your house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HartmanBaldwin Design/Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys