My kitchen remodeling was done in 4 weeks from scratch. Haile Kitchen and Bath was very professional.
Working with a designer was terrific! Vicki was able to put together all of the pieces so that it looks great and blends with the living and dining room. The team did a great job with the demo and installation.
Haile K&B had my confidence from the first meeting with them and the method of approaching our project. I have never had anyone in this type industry ever approach a home remodel project in their manner. The professionalism and experience level caught our attention right from the start and carried throughout the completion. I would highly recommend Haile K&B to anyone looking for a complete turnkey project.
Areas For Improvement - none
Areas Of Satisfaction - Every one of the craftsman that entered our home was extremely professional and knowledgable in their trade; the effort to apply their expertise to the completion of their portion of the project was outstanding and the end product was excellent.
Additional Comments - Outstanding and extremely professional outfit
Haile Kitchen and Bath had better design ideas than I did, and from our first meeting till my first bath in new bathroom they did an excellent job
Were were very pleased with all aspects of our purchase at Haile Kitchens and Bath. Brad was very patient and helpful in helping us pick out the counter top, the fixtures and back splash. We did not feel rushed or pressured during the process. Everyone of the workers coming to our house we very professional, friendly, and easy to work with during the installation. Jay, the project manger was a very caring and efficient supervisor of the whole process. We could not be more pleased with the entire process
Areas Of Satisfaction - They met or exceeded my expectations with their professionalism and the quality of their work.
Additional Comments - If you want someone who will be relatively on time and does professional work, Haile would be a good choice
You always hear horror stories about home remodels but we have to say, Haile Kitchen & Bath did an absolutely terrific job for us. There wasn't one time during the entire process where we felt concerned or nervous about any of the work being done at the house. To a man, everyone was respectful, courteous and cared about the work they did for us. Like most home-owners faced with a large remodel, it was a little overwhelming to think about how to get the process started but HKB guided us through the entire planning, design and decision making process. We couldn't be happier with the outcome. It's now a pleasure to invite people into our home. Thank you HKB!
Areas For Improvement - We don't feel that there were any areas that HKB fell short of our expectations.
Areas Of Satisfaction - Honestly, it's hard to narrow down the areas that we were most satisfied with. We were especially happy (and grateful) with the expert help during the design phase. There were a lot of design decisions and selections to make and it was so helpful to have our design professionals, Esteban and Eve, working with us and guiding us through the process to ensure that the outcome was beautiful and what we envisioned. We also felt that the quality of the work was very good. There really was no area that we felt anything was lacking in or that could have been done better. And, importantly, we can't say enough how great it was to work with HKB's construction folks. Orion, the project foreman, was an absolute pleasure to work with who communicated well and in a consistently timely manner. He did an expert job with time management and everything ran right on schedule. He also did a terrific job coordinating work where we were involved and had to be at the house. Plus, he was extremely personable and we always felt we were in good hands with him overseeing the work at the house. Likewise all the project personnel, Reggie, Jarod, Brandon, Jay (and others!) and subs were awesome to work with. To a man, there was always a "can-do" attitude. We were never met with any negativity....ever! It was also a pleasure to meet with folks over at the HKB retail shop in Haile. Their showroom is fantastic and all of the gals who work in the retail shop were always a pleasure to work with. So the project, instead of being an exhaustive process left us feeling great joy and happiness with what was accomplished!
Lead Source - Haile Kitchen & Bath is located nearby and we had heard, primarily through word of mouth, positive things about the company on and off and about Brad Fortune as the owner and contractor. We knew that this was going to be a big project and one that we were not likely to ever do again so we wanted to make sure that it was a success...and it was!
Additional Comments - Final comments here are, Haile Kitchen & Bath you were awesome to work with. We're looking forward to Phase B...the pool deck kitchen!
We recently bought an older home with outdated 1970's bathrooms. Haile Kitchen and Bath did a total rebuild for us: demolition down to the studs, reworking the plumbing and electrical, improving the design and function of every aspect of these small (5 by 8 foot) spaces, and ultimately giving us two beautiful, modern bathrooms that we absolutely love. We will certainly call them for any other renovation projects we do in the future.
We had a wonderful experience with Haile Kitchen & Bath.
We've been very happy with their service.
Like most homes the walls had small issues, but after the lazer measurements the finished product fit perfectly.
Haile Kitchen & Bath did an amazing job with our kitchen remodel from concept through to completion. From the initial meeting, Brad put me at ease with his in depth experience in the business and also his knowledge of area builders and materials. He and his team offered valuable input into the design and even provided multiple sketches to help visualize the end result. The team of contractors were very professional and kept the house surprisingly clean throughout the process. Communication was excellent and I was kept well informed at every step. I also appreciated how the team kept me involved at sought my input when needed (example: height of light fixtures). The project was even finished ahead of schedule! In the end, we have a beautiful kitchen that came in on budget and with no surprises or delays. Haile Kitchen & Bath exceeded my expectations!
HKB remodeled my kitchen and guest bathroom. They do a great job of working with me at the start to make sure the design is exactly what I want, they plan the work out well, they keep the area clean, and they are always respectful of my time. I have lots of friends who used different contractors who were so disappointed. I have only positive things to say about HKB!
Haile Kitchen and Bath created a kitchen of my dreams. They were easy to work with in regard to my must haves, saw my vision and gave great advice and ideas. Attention to details was excellent. Brad and his staff are amazing! I highly recommend Haile Kitchen and Bath.
Brad Fortune and his crew were always professional, extremely competent, and very communicative. All of the design work and remodel of both of our bathrooms are exemplar and we are always proud to show it off.
Lead Source - Google. I'll note that the photos on the website and the reviews on Guild Quality are what led me to reach out in the first place. I noticed many other renovation and kitchen contracting companies have very little public-facing information, so as someone making decisions from Connecticut, seeing the work and the detailed reviews gave us comfort that contacting HKB would be a good use of our time.
HK&B recently finished a remodel of our master bath cabinets, counters, sinks, mirrors and lighting. They did an excellent job in a reasonable time-frame, and at what we thought was an excellent price. Brad pulled together some excellent choices for us and we couldn't be more pleased. Everyone who worked on the project was friendly and knowledgeable. All the staff at the storefront location were also very helpful. HK&B had previously done our kitchen countertops, sink and faucet - also an excellent job, and I've already got our next project in mind!
Haile Kitchen and Bath was absolutely wonderful to work with! Brad and his team are extremely helpful and professional and we are so happy with the outcome of our 3 bathrooms, kitchen, laundry room and bar area! I would highly recommend them!
I was very pleased with the design, the process of the job completion, the outcome was exactly what I wanted and they were a pleasure to work with.
Lead Source - I shop at the Pubix next door and came in to compare prices with my quote from Lowe's one day and found that I could get much better product for my money.
Additional Comments - I am thrilled with every bit of my experience with Haile Kitchen and Bath and so happy I decided to purchase my cabinets and counters through them. The result of my remodel was everything I hoped it would be.
Brad and Jennifer, along with the rest of their team, were amazing to work with! They were always very responsive and professional, and they presented great design ideas. We really enjoyed working with them and look forward to working with them on future jobs.
Areas Of Satisfaction - The materials, constant communication, professionalism, and timeline was fantastic. I have had issues with other companies not following through or leaving me disappointed in these areas, but Haile Kitchen and Bath always made me feel like they truly care about their clients and wanted to see my vision realized as much as I did. Working with Shawn was so great! He made what could have been a daunting project feel easy, he always called and emailed when he said he would, and he was always very positive. No matter how chaotic other areas of my life where at the time, he made my experience as smooth as possible. Most of all, the final product absolutely wowed me!
Additional Comments - I am SO very happy with my new kitchen! It feels like a dream come true. Shawn was wonderful to work with and was truly present every step of the way, and Eve had a FANTASTIC eye for materials. Everyone always greeted me kindly in the store and was personable with my two young children. The workers were professional and hardworking. I have worked with other companies before for renovations and was so disappointed at the lack of communication and progress timeline, but with Haile Kitchen and Bath they definitely went above and beyond expectations and made this the best experience ever in home improvement! I've had freinds actually tell me my kitchen looks like a Pinterest picture and I have to agree-- the quality of the work and materials really shows. I will most definitely be coming back for my next remodel project! :)
Brad Fortune and his staff have done a kitchen remodel and and an entire new home for us, including cabinets and counter tops. They are professional, incredibly responsive and act with integrity. The quality of the product is excellent and they offered suggestions that guided us in directions we would not have thought of on our own. We could not be more pleased and we strongly recommend Brad and Haile Kitchen & Bath.
We are thrilled with how everything turned out. Brad has always responded to our questions incredibly fast. The cabinets and counters are perfect. Their suggestions for the tile backsplash, and even suggesting that we make a music room, has helped make our house the house we have always dreamed of having. We appreciate their patience, attention to detail and advice along the way.
Truly exceptional products and service. Brad took advantage of ever square inch of space, and his design gives us a wonderful kitchen with great storage and plenty of workspace. We couldn't have asked for more. The HKB store in Haile Plantation is a terrific place shop not only for kitchen and bath items, but for other home decor as well. We bought a painting that had to be ordered, and when it came in, Brad delivered it to us! That's typical of what one can expect. Oh, and HKB arranged our custom pantry and master closet as well and saved us quite a bit of money over the nationally advertised brand.
Likely To Recommend - We have dealt with kitchen/bath design/install companies before, and Haile Kitchen & Bath is HANDS DOWN the best. Fabulous design, great advice, showed us alternatives, and the installation was wonderful. Truly exceptional products and service. Brad took advantage of ever square inch of space, and his design gives us a wonderful kitchen with great storage and plenty of workspace. We couldn't have asked for more. The HKB store in Haile Plantation is a terrific place shop not only for kitchen and bath items, but for other home decor as well. We bought a painting that had to be ordered, and when it came in, Brad delivered it to us! That's typical of what one can expect. Oh, and HKB arranged our custom pantry and master closet as well and saved us quite a bit of money over the nationally advertised brand.
I could not be happier with the job that Haile Kitchen & Bath did with our kitchen. They were knowledgeable, flexible, and really helped us to put together a design just for us. Haile Kitchen & Bath was awesome every step of the way as we designed our kitchen, they took out the old kitchen, and put in the new. Everyone was professional and courteous, the site was always immaculate, and we couldn't be happier with the quality of work. We have gotten so many compliments on our new kitchen!
Haile Kitchen & Bath renovated our master bath and we are very happy with the results. We were extremely pleased with the communication between ourselves and Haile Kitchen & Bath. The entire process, from choosing materials (tiles, granite, cabinets, faucets, etc) to budgeting went smoothly and better than we expected. We highly recommend Haile Kitchen and Bath!
Brad was easy to work with and answered all of our questions promptly- even the dumb questions! We truly appreciated the personal attention and professionalism. We always felt like our job was important, even though it was a relatively small one. Thank you for a wonderful new bathroom!
From the beginning of our Kitchen project, Haile Kitchen & Bath, exceeded our expectations. The quality of our cabinets and soft close hardware make us certain that they will last for the life of our home. The Haile Kitchen & Bath team were so attentive and responsive to our needs. Our project went extremely smooth with prompt and courteous contractors and craftsman. Our questions and concerns were always answered within hours, not days and our home remained clean and livable. We would highly recommend Haile Kitchen & Bath for a worry and hassle-free remodeling project.
Areas Of Satisfaction - Promptness, attention to details, neat and responsive to our needs. Brad Fortune would personally contact us whenever we had questions or concerns. We always had answers within an hour or two. Haile Kitchen and Bath's commitment to customer service is second to none. I can honestly say that I have never dealt with any business or contractor this attentive and responsive.
The existing master bathroom was not functional for us. A Jacuzzi bath took up much of the space and the shower was cramped. As well, we had very little storage or cabinet space. Brad listened carefully to what we needed in terms of aesthetics; quality of life; what we desired now as well as accommodating us as we aged. The result is a master bathroom with exceptional storage; large - low maintenance - walk in shower; spacious and beautifully finished with tile and granite. It is exactly what we need now and perfect for the future.
Everyone at Haile Kitchen and Bath has been a pleasure to work with. They took the time to understand what we wanted for our kitchen, made helpful suggestions, worked within our budget and turned it into a reality. Even more rare for home renovations is that there were no surprises - no extra charges and everyone and everything always showed up on time. Quality of the work is top notch. We couldn't be more pleased with the job they have done.
My family was extremely pleased with our kitchen renovation project. From beginning to end, we were updated daily with progress & any adjustments. The final project is stunning & we would work again with Haile Kitchen & Bath in a heartbeat!
Through personal contact and home visits the The Haile Kitchen and Bath LLC design personnel were able to quickly and completely understand our goals for an updated kitchen layout. The floor plan of cabinets and appliances, and minimal number of other small changes in the physical structure of the kitchen were quickly shared with us on very detailed plans. Kitchen changes were almost all incorporated without needing to undertake major structural changes yet they provided and us a unique and superior arrangement of the kitchen. At the completion of their work the kitchen is a joy to see and improves work flow and function. Access to an interior decorator was a real positive and allowed us to better integrate and incorporate colors of cabinets, tile, paint and granite beyond our expectation. Overall our experience with the Haile Kitchen and Bath LLC was an excellent and fruitful plus an enjoyable experience with professionals and with a terrific outcome.
Haile Kitchen and Bath did a complete kitchen and family room remodel for us. Brad designed a great kitchen plan and together with his team, they created a kitchen/family room that is both beautiful and functional. With access to Eve(designer), HCI Construction and countless subcontractor, we were able to remodel our home to fit our family. I would highly recommend Haile Kitchen and Bath!
Areas Of Satisfaction - They were willing to modify designs to our interests. We had some design changes and they were very helpful in getting it done.
Brad and team recently completed a renovation of my 1992 kitchen. They totally gutted the space and we barely noticed any dust. The disruption to our life in the house was minimal and we were totally satisfied with the finished product. With Brad's help, we received the kitchen of our dreams.
Very satisfied with the results of our new master bath--perfect colors, fixtures, and materials for our needs. Many positive comments. We would highly recommend Haile Kitchen & Bath.
Our family was very pleased with the craftsmanship of the cabinetry and the speed at which our kitchen and bathroom remodels were completed. Brad Fortune and the subcontractors were professional and easy to work with.
Areas For Improvement - We were really happy. I've recommended Haile Kitchen & Bath to many people.
Areas Of Satisfaction - I was most satisfied with the quality of the cabinets. Haile Kitchen & Bath was fast and easy to work with. It took a little time to build the cabinets, but I think that's a normal process. We were very happy.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Haile Kitchen & Bath LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys