The team was extremely helpful and responsive throughout the entire process. They helped me understand the exact cost, timeline, options I had available, and everything else I needed to ensure that my kitchen renovation went smoothly and produced a fantastic result.
My kitchen remodeling was done in 4 weeks from scratch. Haile Kitchen and Bath was very professional.
Working with a designer was terrific! Vicki was able to put together all of the pieces so that it looks great and blends with the living and dining room. The team did a great job with the demo and installation.
Haile K&B had my confidence from the first meeting with them and the method of approaching our project. I have never had anyone in this type industry ever approach a home remodel project in their manner. The professionalism and experience level caught our attention right from the start and carried throughout the completion. I would highly recommend Haile K&B to anyone looking for a complete turnkey project.
Areas For Improvement - none
Areas Of Satisfaction - Every one of the craftsman that entered our home was extremely professional and knowledgable in their trade; the effort to apply their expertise to the completion of their portion of the project was outstanding and the end product was excellent.
Additional Comments - Outstanding and extremely professional outfit
Haile Kitchen and Bath had better design ideas than I did, and from our first meeting till my first bath in new bathroom they did an excellent job
Were were very pleased with all aspects of our purchase at Haile Kitchens and Bath. Brad was very patient and helpful in helping us pick out the counter top, the fixtures and back splash. We did not feel rushed or pressured during the process. Everyone of the workers coming to our house we very professional, friendly, and easy to work with during the installation. Jay, the project manger was a very caring and efficient supervisor of the whole process. We could not be more pleased with the entire process
Areas Of Satisfaction - They met or exceeded my expectations with their professionalism and the quality of their work.
Additional Comments - If you want someone who will be relatively on time and does professional work, Haile would be a good choice
You always hear horror stories about home remodels but we have to say, Haile Kitchen & Bath did an absolutely terrific job for us. There wasn't one time during the entire process where we felt concerned or nervous about any of the work being done at the house. To a man, everyone was respectful, courteous and cared about the work they did for us. Like most home-owners faced with a large remodel, it was a little overwhelming to think about how to get the process started but HKB guided us through the entire planning, design and decision making process. We couldn't be happier with the outcome. It's now a pleasure to invite people into our home. Thank you HKB!
Areas For Improvement - We don't feel that there were any areas that HKB fell short of our expectations.
Areas Of Satisfaction - Honestly, it's hard to narrow down the areas that we were most satisfied with. We were especially happy (and grateful) with the expert help during the design phase. There were a lot of design decisions and selections to make and it was so helpful to have our design professionals, Esteban and Eve, working with us and guiding us through the process to ensure that the outcome was beautiful and what we envisioned. We also felt that the quality of the work was very good. There really was no area that we felt anything was lacking in or that could have been done better. And, importantly, we can't say enough how great it was to work with HKB's construction folks. Orion, the project foreman, was an absolute pleasure to work with who communicated well and in a consistently timely manner. He did an expert job with time management and everything ran right on schedule. He also did a terrific job coordinating work where we were involved and had to be at the house. Plus, he was extremely personable and we always felt we were in good hands with him overseeing the work at the house. Likewise all the project personnel, Reggie, Jarod, Brandon, Jay (and others!) and subs were awesome to work with. To a man, there was always a "can-do" attitude. We were never met with any negativity....ever! It was also a pleasure to meet with folks over at the HKB retail shop in Haile. Their showroom is fantastic and all of the gals who work in the retail shop were always a pleasure to work with. So the project, instead of being an exhaustive process left us feeling great joy and happiness with what was accomplished!
Lead Source - Haile Kitchen & Bath is located nearby and we had heard, primarily through word of mouth, positive things about the company on and off and about Brad Fortune as the owner and contractor. We knew that this was going to be a big project and one that we were not likely to ever do again so we wanted to make sure that it was a success...and it was!
Additional Comments - Final comments here are, Haile Kitchen & Bath you were awesome to work with. We're looking forward to Phase B...the pool deck kitchen!
We recently bought an older home with outdated 1970's bathrooms. Haile Kitchen and Bath did a total rebuild for us: demolition down to the studs, reworking the plumbing and electrical, improving the design and function of every aspect of these small (5 by 8 foot) spaces, and ultimately giving us two beautiful, modern bathrooms that we absolutely love. We will certainly call them for any other renovation projects we do in the future.
We had a wonderful experience with Haile Kitchen & Bath.
We've been very happy with their service.
Like most homes the walls had small issues, but after the lazer measurements the finished product fit perfectly.
Haile Kitchen & Bath did an amazing job with our kitchen remodel from concept through to completion. From the initial meeting, Brad put me at ease with his in depth experience in the business and also his knowledge of area builders and materials. He and his team offered valuable input into the design and even provided multiple sketches to help visualize the end result. The team of contractors were very professional and kept the house surprisingly clean throughout the process. Communication was excellent and I was kept well informed at every step. I also appreciated how the team kept me involved at sought my input when needed (example: height of light fixtures). The project was even finished ahead of schedule! In the end, we have a beautiful kitchen that came in on budget and with no surprises or delays. Haile Kitchen & Bath exceeded my expectations!
HKB remodeled my kitchen and guest bathroom. They do a great job of working with me at the start to make sure the design is exactly what I want, they plan the work out well, they keep the area clean, and they are always respectful of my time. I have lots of friends who used different contractors who were so disappointed. I have only positive things to say about HKB!
Haile Kitchen and Bath created a kitchen of my dreams. They were easy to work with in regard to my must haves, saw my vision and gave great advice and ideas. Attention to details was excellent. Brad and his staff are amazing! I highly recommend Haile Kitchen and Bath.
Brad Fortune and his crew were always professional, extremely competent, and very communicative. All of the design work and remodel of both of our bathrooms are exemplar and we are always proud to show it off.
Lead Source - Google. I'll note that the photos on the website and the reviews on Guild Quality are what led me to reach out in the first place. I noticed many other renovation and kitchen contracting companies have very little public-facing information, so as someone making decisions from Connecticut, seeing the work and the detailed reviews gave us comfort that contacting HKB would be a good use of our time.
HK&B recently finished a remodel of our master bath cabinets, counters, sinks, mirrors and lighting. They did an excellent job in a reasonable time-frame, and at what we thought was an excellent price. Brad pulled together some excellent choices for us and we couldn't be more pleased. Everyone who worked on the project was friendly and knowledgeable. All the staff at the storefront location were also very helpful. HK&B had previously done our kitchen countertops, sink and faucet - also an excellent job, and I've already got our next project in mind!
Haile Kitchen and Bath was absolutely wonderful to work with! Brad and his team are extremely helpful and professional and we are so happy with the outcome of our 3 bathrooms, kitchen, laundry room and bar area! I would highly recommend them!
I was very pleased with the design, the process of the job completion, the outcome was exactly what I wanted and they were a pleasure to work with.
Lead Source - I shop at the Pubix next door and came in to compare prices with my quote from Lowe's one day and found that I could get much better product for my money.
Additional Comments - I am thrilled with every bit of my experience with Haile Kitchen and Bath and so happy I decided to purchase my cabinets and counters through them. The result of my remodel was everything I hoped it would be.
Brad and Jennifer, along with the rest of their team, were amazing to work with! They were always very responsive and professional, and they presented great design ideas. We really enjoyed working with them and look forward to working with them on future jobs.
Areas Of Satisfaction - The materials, constant communication, professionalism, and timeline was fantastic. I have had issues with other companies not following through or leaving me disappointed in these areas, but Haile Kitchen and Bath always made me feel like they truly care about their clients and wanted to see my vision realized as much as I did. Working with Shawn was so great! He made what could have been a daunting project feel easy, he always called and emailed when he said he would, and he was always very positive. No matter how chaotic other areas of my life where at the time, he made my experience as smooth as possible. Most of all, the final product absolutely wowed me!
Additional Comments - I am SO very happy with my new kitchen! It feels like a dream come true. Shawn was wonderful to work with and was truly present every step of the way, and Eve had a FANTASTIC eye for materials. Everyone always greeted me kindly in the store and was personable with my two young children. The workers were professional and hardworking. I have worked with other companies before for renovations and was so disappointed at the lack of communication and progress timeline, but with Haile Kitchen and Bath they definitely went above and beyond expectations and made this the best experience ever in home improvement! I've had freinds actually tell me my kitchen looks like a Pinterest picture and I have to agree-- the quality of the work and materials really shows. I will most definitely be coming back for my next remodel project! :)
Brad Fortune and his staff have done a kitchen remodel and and an entire new home for us, including cabinets and counter tops. They are professional, incredibly responsive and act with integrity. The quality of the product is excellent and they offered suggestions that guided us in directions we would not have thought of on our own. We could not be more pleased and we strongly recommend Brad and Haile Kitchen & Bath.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Haile Kitchen & Bath LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys