Recognized Excellence - dan did great
Areas Of Satisfaction - Great people that are dedicated to the customer.
Areas Of Satisfaction - Quality and workmanship. We've very pleased with the final results of our updated "new" kitchen.
Additional Comments - We're a very satisfied customer!
Areas Of Satisfaction - The quality of construction and finished home looks great. We have received countless compliments on our new home.
Recognized Excellence - Both Dan and Joe - they made the project a great experience .
Areas Of Satisfaction - Timeliness, quality of workmanship, staying on budget.
PM Communication - Dan was an excellent project manager.
Areas For Improvement - Absolutely nothing, we only wish we could have spent more money with them!
Recognized Excellence - The entire staff made us feel attended to and carefully answered all questions that were asked. We always felt as though we were a priority and their only current client.
Areas Of Satisfaction - We felt that we got what we paid for. We paid for excellent service and product and we got it.
Recognized Excellence - Loved working with Ann. She was very helpful in making some selections.
Areas Of Satisfaction - I enjoyed the selection process because Ann was very fun and easy to work with.
Areas Of Satisfaction - Gradison builds a unique house that has immediate character and stands out from other houses in the same price range. During the planning and building process they suggested style and craftsmanship ideas that made our house immediately feel like our home even before the boxes were unpacked. Also, the attention to detail seems exceptional -- this mind-set is evident with all Gradison staff members and their sub-contractors alike. This was reassuring.
Additional Comments - Gradison's selection process is well organized and appears to be somewhat unique to this business. Ann Jansons experience, talent,energy, and good humor brought irreplaceable value (and peace of mind) to the selection process of home building.
Recognized Excellence - Dan McLaughlin did a great job on the basement, but we've been happy with everyone we've dealt with.
Areas Of Satisfaction - The quality is great. We were also impressed with how good a job they did on estimating the original bid and sticking to it.
Areas Of Satisfaction - We gave our initial ideas for our addition to Gradison and with the help of their architect and Gradison's office, they helped us put a design with our space ideas. The design exceeded our expectations and included some elements (covered porch, metal roof over porch) that we really like but had not necessarily thought of. They were as concerned as we were about maintaining the integrity of the house and having the addition flow with the rest of our 1950's home. We are very pleased with the end result. They were also able to stay within the timelines for completion despite a November start date and dealing with the process through a few months of inclement weather, which made us very happy.
Additional Comments - This is our first experience building a custom home, and it was far better than we anticipated (compared to the stories we heard from everyone else we knew who had built a custom home). Both Joe and Mark are professional, genuine and flexible. They were very patient with our never-ending questions and concerns prior to and during design, and Mark was exceptional during construction - open to questions and concerns, flexible to change, almost always easy to contact and prompt to return calls for all issues. Ann guided us through the overwhelming choices for every element that brought our home to life, and she's an absolute joy to work with. When we started this process, we weren't sure what we wanted, didn't know what to build or where to start. We're not sure how it happened,but our home is exactly what we wished and perfect for us. We love it. We're grateful to Mark, Joe, Ann and everyone at Gradison Building Corp. for building our vision into a home.
Additional Comments - Great experience overall! I have already recommended friends and family. Thanks for all, happy to write a letter if asked.
Additional Comments - I was not looking forward to the whole construction process but was pleasantly surprised at the way the whole project was managed. Matt was great at communicating things to me and everyone was more than helpful with questions and decisions I needed to make. And the outcome more than speaks for itself.
Additional Comments - We absolutely love our home. Working with some of the employees at Gradison made our house the home we love. Ann Jansons was wonderful to work with as well as Aaron. The employees are incredible.
Additional Comments - We are very pleased with everything.
Additional Comments - Gradison Construction is great - I would recommend them to everyone that values professionalism and quality. I've just sent them a list of 90 day walk through items - and am sure that they'll promptly respond to them as they have responded to everything else in the past. It's been my experience that Gradison is a company an owner can trust.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gradison Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys