I plan to place positive comments on our neighborhood website (Nextdoor), Facebook, and other places.
My experience with Genius was very pleasant and professional and the people were a joy to work with and I would recommend them to anyone. Thanks Genius
Communication & Customer Service: The team was very forthcoming with information and walked through the entire process step-by-step. I couldn't have asked for better service.
Really helped me in a timely manner for a roof repair task needed after a home inspection. Other companies just disregarded phone calls and emails for estimates since this was not a large project. AllI needed from these companies was and estimate so I could close. Genius roofing provided an estimate and after pictures and documented so repairs were well under estimate. Felt like a fair honest deal to me.
Martin and Brian.
I had better results out of them than two other companies that I have dealt with. I have already recommended them to multiple people that I have come in contact with.
Even though they were not the cheapest, they were punctual in the timing, which made me choose them. I had a tight schedule and they were able to work with that schedule.
Great job in every respect. Would definitely recommend to others.
Sales team was awesome and very knowledgeable.
Best roofing company in Birmingham! Customer service and communication was flawless. Call this company when looking for a roof.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Genius Roof as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys