The book is great

the leads are of good quality

Since Five-Star started adding ratings without a review with contractor or, allowing contractor to respond to negative reviews, our leads have been limited. We were 4.7 out of 5.0 - lower than the competitors. MOst of the leads are repairs which other vendors refuse to provide. Very disappointed.

Only would recommend to a quality contractor, not necessarily to a friend if he was not a good contractor.

We like the business we get from Five Star

We generate enough leads this way to justify the annual cost. It is pricier than others but it is more effective.

Not many quality leads lately.

I would recommend.

Good service but not worth the money. ROÍ is a huge loss

Very reputable company representing very reputable service companies.

Results are mixed. When we went live we got a lot of calls for things we don't do, in places we don't go, from folks that were not our typical customer. I supplied many examples and was told these were coming through the call center, so that was disabled (turned off). A call center was never discussed as part of my onboarding. I was told there is no portal to dispute calls, so I was sent an extract to review. I listened to calls, disputed those that needed disputing and sent it back. Silence. Apparently somebody eft the company. There's been a lot of this kind of confusion.

Meantime, we're getting some leads, closing some jobs and booking some revenue - which is why we signed up. IF the backend, admin, processes stabilize, this service has good potential and my rating will rise in the future.

Overall very pleased with Five Star Rated...been using them for over three years now. It is the only "publication" that has ever worked for us. Would highly recommend.

We would recommend Five Star Rated to a friend or any business we highly regard. It has been a great experience working with them through the years. They have helped grow our business (and sustain our business during tough years, such as COVID).

We pay less for the leads, but the quality and quantity of the leads is considerably less than with Best Picks.

I feel we get excellent exposure for our participation.

N/A

Increase in printing and call center fees are beginning to make this service untenable

This service is no better than ANGI.

We are very happy with what we are getting from Five Star Rated.

Was misled from the get go. Was told the first of three books would go out in January(didn’t happen until April) then was told there was only 2 shipment of books not 3.

We had nothing but problems since day 1. Will never recomend 5 Star.

Great leads

We have not seen the benefit of this service as we do not receive any leads (just invoices) from Five Star Rated.

I like that there is a standard monthly fee and that my inclusion in Five Star is not dependent on customer reviews.

If you have a high end business, it's probably worth trying 5-star rated for one year.