With the warranty, you have to hound Fieldstone Family Homes. You have to continually message them and be on them to complete warranty work. You have to email them every day and every week until you finally get what you want done.
They do very nice work, are very responsive, and their employees are nice.
The team made helpful suggestions which made our home more completely meet our needs. Problems were promptly addressed and the quality of the workmanship is excellent.
Fieldstone is a good builder. What really sets them apart is how many different options you have regarding every finish in the house.
I already have recommended highly to everyone I talk to about my new house
They are budget friendly and have good customization. They were on time with everything.
Professional, strong communication, and clear understanding of where in the process they are.
I already have recommended them to several people.
Areas Of Satisfaction - They met my expectations with a commitment to the project schedule, speed of execution, taking care of the project site and keeping it clean and safe, As well as the quality of the finished project. Most importantly. They were super friendly and professional. They treated us just like family.
Building our home with Fieldstone was such a great experience and they made everything so easy. They’re so accommodating and put so much care into all their work. Our project manager was very helpful and can’t say enough good things.
Fieldstone made everything easy from the beginning stages of making plans for our house to the very end.
Great team to work with from sale to service after closing. We have already recommended Fieldstone Family Homes to several individuals.
Good experience and our home was well-built.
I cannot express how satisfied we are with our Fieldstone Home. They have a great team.
Areas Of Satisfaction - We were complete novices when it came to building a home. Fieldstone made us feel comfortable through out the entire process and patiently worked with us and our many questions
This is our second home built by Fieldstone Family Homes. We never considered any other builder because we had such a great experience the first time around. As for the second, it was just as seamless as the first time. We would definitely recommend Fieldstone Family Homes to anyone looking to build! There isn't a better home builder out there!
Lead Source - We used them for our first home.
Areas Of Satisfaction - We truly did feel like a valued customer, Trent and Bryan did a great job in that respect. They made themselves available to us and went above and beyond expectations. Also, they assigned Jason as out project manager. Jason was awesome and a pleasure to work with as well.
Lead Source - Parade of Homes
THANK YOU TADD J, BRYAN W, RYAN O, ROBIN M AND EVERYONE AT FIELDSTONE FAMILY HOMES INCLUDING BEHIND THE SCENE REPRESENTATIVES, EVERYONE FROM OUR LIGHTING DESIGN, EXT/INT DESIGN AND APPLIANCES REPRESENTATIVES, HUDSON MURPHY FROM WINTRUST MORTGAGE AND OUR REALTOR KRISTEN SEVIGNY FROM KELLER WILLIAMS TO MAKE THIS DREAM COME TRUE FOR US! THANK YOU!
Areas Of Satisfaction - All. They were very knowledgeable, friendly yet professional, and exceeded expectations. My home was done in a timely manner and I couldn't be happier with the completed project.
FFH promised to delivery quality and satisfaction, but fell short of expectations. Communication was severely lacking throughout the build process, and often times we felt ignored. There were many instances when timing was crucial to get things done because subcontractors were waiting on each other and it felt like we had to do the job of managing that because the construction manager wouldn't. The build quality of the home isn't that good and many flaws exist throughout. We closed on our home with a punchlist still left to be done but no one is really taking initiative over at FFH to contact us to get it done. I honestly don't see how FFH got so many good reviews in the past, maybe things were better back then?
The home is great, we had an unfortunate start but overall are thankful and impressed and also take some blame on not being more forward from the start. Too many people seemed to be involved (Ryan, Tadd, Gary (our realtor), Bryan) and we needed more of a point person that led everything and reassured us about things being done. In the end I felt Bryan took over and delivered.
Value - Very happy with the construction, the look, and the quality, very few minor issues, no major issues. The value is definitely there and appreciated
Areas Of Satisfaction - overall the service that I received through the purchasing process was courteous and profesional; Jason was diligent even after we move in to our home, we truly appreciate his help.
Working with Fieldstone Family Homes was a very positive experience for my wife and me. I will recommend them to others and would work with them again.
Areas Of Satisfaction - Good communications, high integrity and delivered on promises.
I am now five weeks into owning this property. There are still items that need to be corrected and which the company is fully aware of. Some of these items were noted at the walk thru on May 20th. I realize that for the most part these are subcontractor issues and speaks to the quality of the people doing the work in the first place.
Great team of people to work with, very flexible and honest. Provided necessary guidance in cost saving. Definitely work with them again without any second thoughts.
Working with Fieldstone was a great experience. From the beginning of the process to the end.
Great partnership and communication throughout the entire home building process! Fieldstone is very flexible and ensures you have as many choices as possible to build the home of your dreams.
Problem Resolution - Both Bryan and Jason were easily accessible and able to answer any questions we had. We really appreciated the open lines of communication during the process.
Areas Of Satisfaction - There was good communication between all parties involved during the process (Fieldstone, our Realtor, Wintrust, 43rd Street Lighting, etc.) There also were a lot of great options for upgrades and finishes - we really liked that we didn't have a list to pick from but could explore lots of different options.
Fieldstone Family Homes was very professional, had great communication and built our dream home. We could not be happier with our new home.
Areas Of Satisfaction - Loved how Fieldstone Family Homes got the sub contractors involved with us during the building process.
Lead Source - Work with many builders on a daily basis and liked how Fieldstone Family Homes worked with our custom ideas, unlike the standard models. After meeting with them, we trusted them and knew they could build us our custom home.
Great to work with! Fast to get back to us and everything looked great when we moved in. The subs were all polite and friendly when we would visit.
Areas Of Satisfaction - They seemed like they genuinely cared about us and really took care to listen to all our requests.
Additional Comments - I would absolutely recommend Bryan and team to build a home!
Areas Of Satisfaction - From the Fieldstone staff to all the contractors that they use, everyone is so kind and professional.
They are a great builder. They always get right back to you. The craftsmanship and quality were good.
Areas Of Satisfaction - The craftsmanship was great and they always get right back to you.
Timely, professional and great quality. All questions and issues resolved immediately and professionally. Truly an easy and positive home-building experience.
Areas Of Satisfaction - They were able to fit in a kitchen pantry and reconfigure the kitchen with just a phone call. It truly made the home our own and they were incredibly responsive and professional.
The service of the finish of the home and the support we received was outstanding.Having never worked with a builder before they set the bar exceptionally high..
Areas Of Satisfaction - I was satisfied with their professionalism and the quality of the home.
Areas For Improvement - None!! Excellent builder!!
Areas Of Satisfaction - Every single area!! Great to work with. Even if something had to be changed.
Areas Of Satisfaction - I was most satisfied with their feedback and quick replies, they were always very helpful. Al and Bryan worked very well and always made sure everything was done on time. We love the color scheme, but we could have more storage space such as linen closets, etc.
Recognized Excellence - I would like to recognize Jessica, Bryan, and Al. They were all very helpful and quick, and they all did a great job.
They were professional and they went above and beyond my expectations.
Areas Of Satisfaction - I was satisfied by their communication. It was good. They were honest, on time, and answered all of my questions in a timely manner.
From start to finish this project was unbelievably great. They designer really hit this one out of the park.
They seem to stand by their work and their word. They did what they said they were going do. They are easily accessible by phone or email and are quick to resolve any issues that come up.
There just simply is not enough to say about Fieldstone Family homes. We have only been working with them for 9 months but they have gained a customer for life. We are very lucky to have stumbled upon their model home last spring and we truly cannot be happier. From the start of the process to the day we turned the key for the first time (and for a long period after that) Fieldstone has met and exceeded every expectation imaginable. I will recommend them to everyone I come across that is looking for a new home. I cannot thank them enough for making this entire process painless, simple, and quite a lot of fun. We are happy to be part of the Fieldstone family and look forward to the future.
Areas Of Satisfaction - We were mostly satisfied with the staff, and the subcontractors. The whole experience was a pleasant one and we were very satisfied with Fieldstone Family Homes.
I had an amazing experience building with Fieldstone Family homes. They were excellent to work with all along the process. The communication and quality was stellar. I was just last week comparing building with a co-worker who moved in within a week of myself and they had a totally different experience with their builder. They said they would never build again and I would definitely work with Fieldstone again.
Problem Resolution - Dave was fantastic in this area.
Employees & Subcontractors - I had no issues with the employees and most contractors. The only contractor I struggled with was the low -voltage provider (MIDWAY TECHNOLOGY SOLUTIONS).
Areas Of Satisfaction - The quick response - Dave or someone got back to me very quickly on any inquiry.Quality work - it was clear they took pride in their workEasy to work with - friendly, easy to work withValue - they gave me an amazing house at a reasonable priceCustom- I greatly valued the ability to make some design changes.
Lead Source - My realtor
Areas Of Satisfaction - They were very interested in hearing what we had to say and quickly fixed what need to be corrected. I felt comfortable knowing they would help us after the fact if any problems arose
Additional Comments - We absolutely love our new house that Fieldstone built for us. Having a custom builder help you create your dream home is a wonderful feeling. My husband and I thank Al, Bryan and all of Fieldstone
Areas Of Satisfaction - Dave the construction manager blew away my expectations. I would hire this guy in a heartbeat. Not once did he ever not answere my calls or hesitate to communicate with me. He made sure stuff got done on the job site and done right. Great manager, great communicator. Same with Brian, I called him a lot, don't think I ever got his voice mail. He always talked things through with me and I always felt he knew what he was doing.The thing I am most satisfied about Fieldstone is that they Built MY house, MY design, MY way. They didn't try to sell me on something that was similar to the house I wanted or try to get me to make changes. The number one reason we chose Fieldstone is because the wanted to build the house that my wife and I designed and didnt try to sell us on something different.
We are very satisfied with Fieldstone Family Homes. The project was done in a very timely manner and we love our new home. We would recommend them to other people interested in building their dream home.