Very responsive, very respectful, and great pricing.
I was expecting it to turn out cleaner than it did but I would use FiberClean again.
Great service, great work, and nice people.
I have always been very satisfied with the company.
FiberClean met my expectations because it was a good quality job and I was really happy.
I'm very pleased with their service.
The carpets did not get very clean.
They did a fine job with it.
It was done beautifully.
They were pretty punctual and professional.
The woman who follows up is never pushy and always calls exactly when I request it. They are honest and don't try to get me to buy something I don't need.
The gentleman was very professional. He did a great job and was very efficient in his attention to detail.
They were very good. The men were hardworking, did their job, and did it well.
I've recommended FiberClean to all my friends and family, and quite a few of them have used them. They are awesome.
I was happy with the work.
We have used them for many years and have had excellent results.
The gentleman that came was very polite and careful. He was very professional.
I thought they did a good job, the technician was efficient, and it was a pretty good price.
Everything was great and we are happy.
Everything was good and I've already recommended them.
They were very nice guys. I am satisfied.
The service is awful.
I was not happy with how my couch turned out at all. All the stains resurfaced after a day. The man who did the cleaning was nice and thorough but the stains came right back. It was beautiful right after the cleaning but after it dried all the stains reappeared.
They were good. They did duct cleaning for me. It has to be done once a year. He did what he had to do. I was interested in getting the ducts cleaned out from my washing machine and dryer. So, I didn't have any problems with that. It's just a routine thing. It's got to be done. I would grade the overall experience with an A.
They cleaned the ducts and got a lot of dirt out of them. Got better air flow and better heat flow in the winter. They did a good job. They just cleaned up, did a good job and left. They were fantastic. I would grade the overall experience with an A.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FiberClean as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys