Satisfaction

Satisfaction - Bob MacDonald has been a pleasure to work with. He has been great at communicating project process and helping make critical project decisions. No question or topic is too big or small for his consideration. He has made himself available and has helped us navigate the process. I appreciate all of his efforts. He and the Feinmann team are appreciated!!

We have known the Feinmann Inc since 2010, when we first worked with them on a very successful project in our house. Since then, we worked with them on two more projects, and their work has always been exceptional!

Easier Than Expected

Easier Than Expected - I thought the experience would be wonderful, and it was.

Recognized Excellence

Recognized Excellence - I would like to recognize Tammy Russo for their exceptional service.

Satisfaction

Satisfaction - Outstanding quality and project management - beyond pleased

I am thrilled with the results of my multi-room renovation. My project manager was extremely knowledgeable with a good design sense and detail orientation. Her customer service was exceptional. I trusted that she always had my best interest in mind. Cost-related issues were handled in a very fair and balanced manner. Using the "new" rooms for a few months has reaffirmed Feinmann's competencies in design, planning and construction. I would work with them again in a heartbeat and have no reservations about recommending the firm.

Problem Resolution

Problem Resolution - I really appreciated the lack of defensiveness when I pointed out a problem, simply acceptance and a plan for resolving it.

See notes in other sections.

The entire Feinmann team is outstanding and great to work with. Nothing negative to say.

Overall Experience

Overall Experience - This project is a major to the studs redo (including structure change) of a major part of the first floor while we continue to live in the rest of the house. From the outset Feinmann’s design team took time to understand how everyone in the house is using the space and the design and finished product truly reflect that effort. They come up with smart solution to maximize counter space while hiding small appliances, which wows without fail every time we have guest in my house as they have never seen anything like it. The construction team took to heart the fact we are occupying the house and from the outset planned and built a makeshift kitchen and dining room. The construction was cleaned up every evening with minimal intrusion to our lives. I also appreciate their philosophy of not working over weekends. It shows respect to their employee and customer’s lives, and it is evident from talking to Feinmann employees they love working for the company. Ultimately we are very happy with this project that was managed to completion (slightly ahead of schedule) with minimal intrusion to our busy lives with young kids in the house. Every inch of the new space is how we imagined we would like to use it. Thank you Feinmann.

Recognized Excellence

Recognized Excellence - I thank Luiz for his master carpentry. Everyday I am using the space I am reminded of his attention to detail and precision craftsmanship. I thank Greg for getting the pieces moving on schedule, constantly having to schedule multiple crews to interact by one day and they do show up as scheduled and complete the task like a jigsaw puzzle.

If someone is looking for a high quality renovation or project with high quality finishes AND is ok with a higher price tag, then I give it a 5 star review. If it is someone who is looking for something inexpensive and mediocre, then I would not recommend Feinmann Inc as this personal service and time and quality come with a bigger price tag.

Expertise

Expertise - Tammy and Greg make a good pair. Greg is skilled at keeping everything moving in the right direction and staying on contractors and inspectors to make it happen. We didn't always see eye-to-eye design-wise, but that is where Tammy helped out a lot and helped get everyone there.

Clean & Safe

Clean & Safe - Thank you for making the barriers such that our cats could not escape. This was much appreciated as the cats are very important to us!

Recognized Excellence

Recognized Excellence - Tammy, Greg and AnD were excellent complementary team! And AnD - he is an amazing carpenter and always friendly and hardworking. He was very patient with solving problems - for example, the door trim between the kitchen and the living room - it was a tough problem to solve but he did it well!

Overall, we were extremely pleased with the bathroom renovation job that Feinmann did.

Responsive Design

Responsive Design - I was glad for the help with several design issues, like whether to keep a bathtub, and with special requests.

Design Center & Selections

Design Center & Selections - High quality selections, expert advice.

Professional & Organized

Professional & Organized - Meetings, billing, ordering, response to requests - everything was very professional, always organized.

Construction Quality

Construction Quality - Everything was the highest quality. The vanity construction, and Charlie's carpentry were especially good.

Schedule

Schedule - Agreed upon schedule was 3-4 months. The project took exactly 5 months, but some of the delay was due to (1) a grout leakage problem, and (2) our additional orders (painting & refinishing).

Communication

Communication - Always prompt responses.

Problem Resolution

Problem Resolution - Biggest problem was the leakage of dark-colored grout into the white crackle-glazed tiles. No one expected this. We were impressed with the attempts to fix the stains. When nothing worked, the white tiles were replaced. Excellent work.

Value

Value - It wasn't cheap, but the job was so well done and the materials quality so good, that it was indeed value for money.

Recognized Excellence

Recognized Excellence - Matt Soraghan was great! He was always responsive, patient, and knowledgeable. It was a pleasure to work with him. Also, special kudos to Charlie (the carpenter) who did superior work, and was fun to have around.

I would say the process is expensive but you get the expertise you pay for and you can know that you’ll get it done right.

Problem Resolution

Problem Resolution - Once we began the contract, whenever there was a problem I felt that Ryan was a great advocate for us within Feinmann and between us and any subcontractors with whom we had trouble.

Recognized Excellence

Recognized Excellence - Ryan and Kevin are simply fantastic. Please pay them more. Whenever any part of this process ran into snags, whether they were initially involved in that part or not, one or both of those two figured out (sometimes over multiple attempts) a way to fix it and make it work.

From the design process through to the finished work, the experience was excellent. The design team did a great job of finding out and designing what we really needed rather than designing to what we thought we needed. The building process was smooth, of good quality and very well project managed - we always knew where we stood with respect to progress and timelines. The finished spaces have tranformed our home.

All we can say is, look no further than Feinmann.

Additional Comments

Additional Comments - Feinmann is the gold standard. Between working and moving out of a house during COVID, the one thing I never had to worry about was how my new residence was coming along. They know every detail about how it’s done. No challenge was too big. The team was phenomenal. One of the best decisions I have made was choosing them.

We’ve had three major renovations in the last 12+ years and have worked with Feinmann for each of them. I think that speaks volumes regarding willingness to recommend.

highly reliable, very open to addressing concerns, uncommonly on schedule

Schedule

Schedule - Despite the onset of COVID restrictions after the start of our project, Feinmann completed our project close to the agreed upon schedule. Everyone at Feinmann was well organized and proactive in maintaining worker and client safety without sacrificing their high standards and commitment to quality.

Problem Resolution

Problem Resolution - We had several unforeseen issues come up during the course of our project and Feinmann resolved them with innovative design ideas and diligence.

Employees & Subcontractors

Employees & Subcontractors - We were thoroughly pleased with everyone on the Feinmann team the majority of the subcontractors. Ultimately Feinmann to great pride and responsibility for the work being done, whether it be by their team or by subcontractors.

Value

Value - The cost was money well spent for added peace of mind.

Overall Experience

Overall Experience - This is our second renovation project with Feinmann and we couldn't be happier with the outcome. More importantly we trust them to provide a great design and deliver on the work promised.

Easier Than Expected

Easier Than Expected - This was a complicated renovation and Feinmann handled the complexities (including COVID restrictions) and any adjustments to the timeline, budget and design in a transparent and collaborative way. We would work with them again in a heartbeat!

Satisfaction

Satisfaction - Feinmann has done a truly excellent job at navigating all the rules and regulations with COVID and still doing beautiful work while moving our project along.

Additional Comments

Additional Comments - This is our second project with Feinmann and we chose them because we already knew that they were a pleasure to work with, their work is beautiful and durable and they would make our challenging project work. The COVID pandemic started after our project was already initiated and Feinmann met the challenge of continuing to work on our project while ensuring the safety of their team and our family. In addition the work that they have done, their attention to detail and their ability to meet the challenges inherent in any build/renovation project (even in non-COVID times) is impressive. We couldn't be happier with how our project is turning out and we are grateful for Tammy, Eric, Kyle, Andy, Barney and Peter and everyone else on the Feinmann team for making it happen.

I highly recommend the Feynman team. Having one team take responsibility from design through build is very seamless and efficient. During the construction phase, Greg and Michael worked so well together and addressed all our questions/concerns in a timely and practical manner. We only have the good memories to share about everyone we worked with.

Expertise

Expertise - Definetely!

Professional & Organized

Professional & Organized - Communication and adherence to the expected timeline were superb

Budget

Budget - Greg was very professional and upfront about cost/quality tradeoffs. We felt very comfortable to discuss with him about the options and trusted his judgement.

Communication

Communication - Our whole team was professional, timely, and effective communicators.

Problem Resolution

Problem Resolution - We had a few issues that needed attention and assistance. Both Greg and Michael were amazing. Michael consistently did a superb job in explaining the process & pros/cons and giving us different options. He is a very talented and precise carpenter and it was a pleasure to work with him on a daily basis.

Clean & Safe

Clean & Safe - Very clean!

Overall Experience

Overall Experience - The entire team are quality professionals and our new space speaks for itself. They did a wonderful job and made us feel very much at ease during the whole process. We will highly recommend them for sure.

Easier Than Expected

Easier Than Expected - We practically lived with the Feinmann team for 6 months! Michael on a daily basis made sure we were safe and comfortable by setting out the expectations and dealing with all the subcontractors.

Customer Suggestion

Customer Suggestion - During the build phase there were a couple decisions that were made without consulting fully with us - because they were standard practices in New England. For example the risers here are usually painted and hence a lower grade wood is used. However, we thought they were going to be oak and that we will stain them.

Recognized Excellence

Recognized Excellence - Ryan Pirro - Ryan never lost his cool and was alway accommodating when things went wrong, or we changed our minds. He went out of his way to keep us happy. Kevin - who has been finishing up punch list items. He always prompt, cleans up, asks appropriate questions, listens and makes sure I'm happy before he leaves. Subcontractors: Luis x 2 the tile guys were great - meticulous in their work and considerate.

Overall, we are extremely pleased with the outcome of the project. We enjoyed working with Lori, Charlie and Luiz. They were a great team. We wished Charlie could have finished our project as he put his heart and soul into the project.

Additional Comments

Additional Comments - Everyone has been great- working very hard and have super pleasant dispositions. Lori has been great.

Feinmann

Feinmann - Finding a local company to support the community was one element of our choice. Experience with Historical district regulation in Lexington a close second and of course, the overall styles of prior projects published and on their website was a great match with our preferred overall style. Price was steep, but the overall professionalism did match it.

Yes, we have recommended Feinmann to several people already. One family has a project in the works with Feinmann.

Responsive Design

Responsive Design - We love the renovation.

Recognized Excellence

Recognized Excellence - Greg and Phil. They both very much respected our space and family which was so important to us because we lived through the renovation. Phil's carpentry work is beautiful and our home was left very clean every day. Phil also came up with creative solutions to solve problems and gave us options to choose from. Greg kept us on track, was always prepared for our meetings with an agenda and project details, had the difficult conversations with subs, and we felt he had our back throughout the process. He noticed when we were not thrilled with a particular element (e.g. our backsplash) and personally came with us to a tile store to help us make the right decision. Another example is when we felt our island was too long (a point that we questioned during the design phase). Thankfully, Greg and Phil responded and addressed this immediately. Kevin did a beautiful job on the stair railings. Tammy was not technically assigned to our project, but was always willing to help when we needed her to provide guidance on the finishing touches. We very much appreciated her time. Tiago (electrician) did great work, cared about the project, and was great with our kids.

Feinmann

Feinmann - Reputation in the community. We felt Feinmann understood our problem during our initial meeting. The initial meeting made a big difference for us and knowing that a solution could be achieved within our budget.

We’ve already done so.

Recognized Excellence

Recognized Excellence - Tammy was truly excellent. Kevin’s trim work was also great.

Feinmann

Feinmann - Hunter’s coworker John Strand recommended, and when we compared the designs of Feinmann and another option, Feinmann’s designs seemed more complete and thought out in all details.

Additional Comments

Additional Comments - Overall we’re very happy with the home. Feinmann helped us include lots of storage and almost no details are badly thought out. The master bedroom and bathroom are both truly impressive and Feinmann really did a great job of incorporating our ideas into an effective, beautiful design.

Additional Comments

Additional Comments - We have been very pleased with the construction progress and the care and attention that Andy, Greg and Tammy have taken to advance our project

Additional Comments

Additional Comments - Tammy aNd Greg have been very responsive and hands on in our absence. Their attention to detail has been invaluable

Recognized Excellence

Recognized Excellence - Tammy did a great job managing our project 90% of the time and AN D was fabulous as our in house carpenter and overall supervisor of the day to day work

Additional Comments

Additional Comments - Feinmann employees really cared about the quality of work and we very much appreciated the time and attention which they gave us. The team we had was great.

Responsive Design

Responsive Design - Thoughtfully iterated with us to identify practical sulutions to address the areas we wanted to enhance our home.

Professional & Organized

Professional & Organized - Professional and responsive team, particularly our project manager and lead carpenter.

Budget

Budget - We had very open dialogue as scope details were worked out in the field and throughout the job. We were on budget and I felt very clear regarding any change orders decisions.

Recognized Excellence

Recognized Excellence - Greg and Phil — PM and lead carpenter. They were a pleasure to work with. They were willing to listen, but were also honest (they didn’t just tell us what we wanted to hear). They helped us navigate the project, having never been through work of this magnitude.

Feinmann

Feinmann - Reputation, portfolio/experience. We felt confident that would do the job well and comprehensively after the on-site meetings.

This is the second time we've used Feinmann Inc., and we've always found the company and the work product to be of the highest quality!

Construction Quality

Construction Quality - 4+The work was top quality and my wife, and I greatly appreciate the top quality craftsmanship that the Feinmann team brings to the job.

Communication

Communication - Ryan, our project manager was especially helpful setting up weekly meetings to review the project as well as being available by phone or text. Overall communication on the project was excellent!

Problem Resolution

Problem Resolution - We came across a couple of problems in the middle of the project that were unforeseen. The Feinmann team brought in other folks to propose workarounds which were successful.

Recognized Excellence

Recognized Excellence - I would like to recognize Ryan, Barney Maier, and Charlie for their exceptional service. Barney was really able to connect with my wife to envision what the end product would look like.