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We love the finished project (pool surround). It looks better than imagined and the construction crew was great - very quick and clean.
A few scheduling and materials hiccups here and there, probably typical for jobs like this, but overall a very good experience.
If anyone is looking for a professional company, choose them! They were professional from start to finish, the price was reasonable, and they did a good job.
All in all, they did a quality job with the workmanship. There were some bumps in the road but it got communicated and fixed. I just wish the project manager and the salesperson sat down with me prior to the job so we could have all been on the same page. It was always separate and I think communica... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elite Financial as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys