Cabinet doors came loose. My granite counter top feels like it needs polished...very rough.
We are very happy with our kitchen remodel. The look is just what we wanted. Timely, polite, helpful, considerate! Highly recommended!
Areas Of Satisfaction - Timing was excellent. All the workers were pleasant and helpful. The look is just what we wanted. I also appreciated that the approach in the showroom and our home was not a "hard sell." You asked what we wanted and made helpful suggestions. Very nice approach. :)
I am really impressed with Dream Kitchen & Supply. The workers are exceptional. However, there was a mix up on the number for the backsplash I wanted. I had to wait longer to get the right one. Other than that everything they did with the cabinets was great and I have no complaints at all.
Recognized Excellence - I would like to recognize Tom for exceptional service because he was very meticulous.
Additional Comments - I would definitely recommend Dream Kitchen & Supply to others and I will have them come back when I'm ready to start remodeling my bathroom.
Recognized Excellence - The whole group was wonderful, polite, and professional.
Additional Comments - They have done 3 different projects at my house, including cabinets and tile.
Phil was wonderful to work with. He is extremely knowledgeable about everything we had questions about. He was a pleasure to work with. The cabinet installers also were extremely nice and efficient.
Areas For Improvement - All expectations were met.
We love our new kitchen cabinets. Everyone that we worked with during the planning and installation were very professional and friendly to work with!
Areas Of Satisfaction - Fast and efficient work and cleaned up any mess they made.
Sandy came out and she was patient and excellent.
Areas Of Satisfaction - I thought everyone did a great job.
Lead Source - I heard of the company through a neighbor.
Areas Of Satisfaction - I was most satisfied that if a problem arose, they took care of it.
Lead Source - I heard about them through a co-worker.
Areas Of Satisfaction - Everything was timely and it was installed with great expertise and it turned out fabulous
Lead Source - A friend
Areas Of Satisfaction - The customer service and workmanship. The kitchen is exactly what I hoped for.
Lead Source - Through family and acquaintances who have used their company.
Areas Of Satisfaction - I was satisfied with the design of everything.
Lead Source - I heard about them through my father. He worked with a co-worker there.
We were satisfied overall with how the job turned out. However, they would not resolve our problem with a floor tile that did not match. They left several aspects of the job unsatisfactory until we pointed them out (paint job, ceiling texture job, an undersized panel). They promised 1 year of coverage if we found a problem. We found a floor tile to not match the rest of the floor. They may have fixed if if we had not made the final payment, but we told them after we paid. They would not resolve this. This failure to back up their work spoiled the experience for us.
Areas Of Satisfaction - Very polite and always thoroughly cleaned up at the end of the work day.
Lead Source - Saw their web site and then found out our neighbors had contracted with them.
Areas Of Satisfaction - I was most satisfied in terms of the workmanship, it was outstanding.
Additional Comments - I thought they did a great job. They were very professional, and they offered a very reasonable price.
I was very satisfied with Dream Kitchen & Supply Phil was very professional, caring, and stayed within the budget. I am a repeat customer. Phil has done my kitchen and bathroom and I am very satisfied with everything. I could not be happier.
Trust - I am a repeat customer and I am very satisfied.
Areas Of Satisfaction - I was most satisfied with their time restraint. They came in, did the job, and cleaned up well.
Areas Of Satisfaction - I was most satisfied with the quality of their workmanship.
They stumbled on every step of this kitchen and that is unrecoverable. It wasn't just one thing, it was they didn't complete the work, ordered the wrong color cabinets, and left it in such a state of disarray when they were done. I still have where they damaged the ceiling some paper and paint that came off. They said they would fix it, but they didn't. I gave up trying and asking. I got so tired of nagging them to do the job that I just let things go. I just wanted them out of my house.
Phil was easy to work with, prompt, and courteous when I called. His installers were wonderful about any changes or any additions I wanted to make and would suggest ideas for me. They were a wonderful company to work with!
Areas Of Satisfaction - I am most satisfied with the finish work because they went above and beyond what we expected.
Lead Source - I looked them up on my phone for someone in my area.
There was good communication between the workers and myself.
Very friendly and got done what we were previously told couldn't be done. They explained everything perfectly.
I had one issue and they seemed to take care if it. So far I am happy with everything.
Working with Kohler Bathroom Design Service is an easy and cost effective way to take all of the concepts, notes, measurements and pictures that represent our ideas for remodeling and transform them into more practical, actionable forms. In our case, we've discovered that walking through the process... more
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dream Kitchen & Supply as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys