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The sales and office staff were knowledgeable and helpful. The applicators were prompt, courteous, and efficient during all phases of the prep and final application. Some of the prep work was done during a heavy rainstorm and the final coat was applied shortly thereafter. Initially, we were very hap... more
They were superb in every respect. They suggested and did things that the other bidders refused to do. They were the lowest bidder so it was a win-win-win situation. They were substantially less than other builders and they included more things. The install crew was friendly, courteous, and clearly... more
The deal wasn't worth the hassle. The sales experience was a bait and switch. They destroyed more than they fixed.
I was extremely happy with every aspect of my experience! The estimate was prompt and much lower than 2 others, but the quality of the work was great! Roger kept me informed with text & photos. They found â€œwood rotâ€, and it was great that they were able to handle that also!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DML Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys