Working with Distinctive Remodeling Solutions was a fantastic experience and I highly recommend them. From start to finish I was very pleased with their attention to detail, responsiveness and quality of work.
Mark and his team were very professional, responsive, organized, honest, thorough, on time, and pleasant to work with. Planning process took awhile, but it just made the project itself proceed smoothly with very few surprises.
From the very first meeting to the final completion the attention to detail was excellent, the job came in on time on budget. I would highly recommend them and will be using them for all our future projects.
They did a great job and I highly recommend them. Project Manager Kane is awesome!
Problem Resolution - Provided good solutions and a willingness to solve the issue quickly and to our satisfaction.
Professional & Organized - This is one of their strengths.
Additional Comments - Mark took the time to go over the entire process. They make sure you are getting what you are looking for. Unless you are someone who constantly changes their mind, I don't see how they cannot bring your vision to life. The contract, which protects them AND you, was detailed and precise. You know exactly what you are getting when you get to the point of signing it. Are they the cheapest? No. Do you get exactly what you pay for? Absolutely. Were there any hidden surprises? No. Would I recommend them? Without a doubt and already have!
The quality of work and process by Mark and Distinctive Remodeling is bar none the best contractor experience I've ever had. Everything was clearly communicated, responded to quickly, and done with excellent quality and workmanship. I highly recommend giving Mark and his crew a call for any remodeling needs you might have.
Areas For Improvement - I have a hard time finding anything wrong with DRS. They did a fantastic job!
Areas Of Satisfaction - Communications. Mark is always willing to respond to emails and calls quickly, and gets any minor issues taken care of before they turn into major issues.
Areas Of Satisfaction - Quality, follow up, professionalism, timing
Budget - No surprised with costs. Stayed exactly in budget.
Employees & Subcontractors - Very professional. I always felt safe and comfortable with all contractors.
Distinctive Remodeling did an outstanding, professional job.
Areas Of Satisfaction - The tile work was exceptional
Areas Of Satisfaction - The design and how well it fits with the current construction is impressive.
Additional Comments - One thing I truly believe, this company will not leave a project. We all hear stories of companies abandoning a project. This company is one that will NOT do that.
Areas Of Satisfaction - Very professional staff, good recommendations for both style and cost control. Stayed within agreed budget and the few change orders were very reasonable.
Additional Comments - The owner, staff and superintendents were honest, dependable and trustworthy.
Additional Comments - I will highly recommend.
Distinctive Remodeling has transformed our home into the vision we had when we first stepped foot in the door. Mark and his team have great design ideas and talented sub contractors to turn the ideas into reality. We consider them family after working with them for over 6 years.
Professional & Organized - Mark and his team's professionalism has continued to exceed our expectations. It has been very comforting to have the same team of people working on various projects for us throughout the past 6 years. The sub contractors are trustworthy, neat and polite.
Problem Resolution - Throughout the years we have called upon Mark and his team for various issues with our older home. They are always prompt in responding and if they cannot address the problem they have directed us to other professionals that can.
Areas Of Satisfaction - Hands on with client. Suggestions to resolve clients items in scopes of work. These suggestions from Mark are cost saving and appropriate for the situation
Distinctive Remodeling renovated our master bathroom and finished our basement. They provided a detailed proposal/contract, stayed on-time and on-budget. We are extremely happy with their work.
Areas Of Satisfaction - We are incredibly satisfied with all of the work Distinctive Remodeling did in our home.
The Distinctive Remodeling team is a well organized and responsive group. The team accommodated our changes and responded quickly to our concerns and questions. The end result is terrific and we are completely satisfied.
Areas Of Satisfaction - The quality of the results and the responsiveness of the team. When we had concerns or questions, the project manager and the owner were quick to respond, listened to our input and then made considerate and fair accommodations. I always felt we were working as partners on the project and that their team had our best interests and wishes always in mind. The overall project went really well.
Additional Comments - I can strongly recommend the Distinctive Remodeling team.
Distinctive stands by their word. Mark delivered what was expected even with the limited input we gave, he designed and built what what we wanted and the replacement portico provided definite added value to our home. His project management team was great to work with and had a 'can do 'attitude, even when they had to find rare materials to replace old style building materials with a modern match. His roofing team put a beautiful roof on the house and really made us happy we chose Distinctive. We stayed in the budget and Mark's team delivered what was expected--no surprises with true value. Thanks!!!
I have worked with Distinctive on a number of projects throughout the past 7 years. Mark and his team are very professional and take much pride in their work. I cannot stress enough how wonderful their communication is and very responsive to any follow up questions or issues.
Distinctive Remodeling Solutions were true professionals. They acted with integrity and delivered timely and high quality work. I recommend them without reservation.
I have worked with the team at Distinctive Remodeling for a number of years through various remodeling projects. Their professionalism and attention to detail is excellent. I would highly recommend them for any remodeling project.
The team at Distinctive Remodeling did an amazing job remodeling our kitchen last Fall. The entire experience was better and less stressful than we expected based on our previous experiences with remodeling contractors. The final result is awesome and completely transformed the feel of our house. From his designer Steve to his project manager Kane and all the subs in between, there wasn't a weak link. It's refreshing to deal with a contractor that does 100% of what he says he's going to do. Thanks Mark!
We are very happy with Distinctive Remodeling Solutions' (DRS) work! Our bathroom, bedroom and powder room were beautifully transformed from 80s to contemporary look. Through planning and execution, they always displayed professionalism and were very reliable and organized.
They were wonderful to work with. Their quality was excellent. I felt that I definitely got what I paid for from a quality perspective, and I would use them again.
Areas Of Satisfaction - I very much like the design process because I knew exactly how everything would be. I'm glad they ordered the materials ahead of time and that they were dependable throughout the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Distinctive Remodeling Solutions Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys