Additional Comments - Impressive company - their product is outstanding whether it’s a new build or renovation, gold standard, highest quality and attention to detail
Easier Than Expected - We are not in Florida during the addition to our house, but communication has been excellent. We can’t wait to return to our completed room.
Team is a pleasure to work with.
Additional Comments - It was easy to work with the company and our experience with the team and the reputation within the community gives me great confidence that they will be responsive to any issues that might arise in the future.
Their people are first rate& work well with their clients and subs; any problems are resolved to their customers satisfaction
Recognized Excellence - I really like their whole management team! They communicate very well with one another. My wife and I have been very satisfied with the whole management process.
The entire Diamond team are great. Very good experience in building our new home, I would highly recommend them.
My experience was first rate in all respects.
They are very strong in customer satisfaction and they follow up on every issue they have. If I was building another house, I would go back to them.
I am more than satisfied with the workmanship and follow-up. I have and will continue to recommend Diamond Custom Homes. You just like to do business with MIke Diamond!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Diamond Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys