I really like the senior management team. They are all on board with coordinating and communicating!
The entire Diamond team are great. Very good experience in building our new home, I would highly recommend them.
My experience was first rate in all respects.
They are very strong in customer satisfaction and they follow up on every issue they have. If I was building another house, I would go back to them.
I am more than satisfied with the workmanship and follow-up. I have and will continue to recommend Diamond Custom Homes. You just like to do business with MIke Diamond!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Diamond Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys