We are happy with the finished product, but the process was much more complicated and problematic than we anticipated.

Stayed period, totally insulated the house, they did all the leg work.

all-in-one contracting effort-- great design, pretty darn good execution...

In general I would recommend to friends though would need to be mindful of the cost. We are happy with what the price was but it was definitely a price that reflected a top of line remodel company and highest quality material which not everyone I know would be willing to pay for.

Professional & Organized

Professional & Organized - Very professional in all meetings and when working at our house. The portal helped make things very clear and organized.

Expertise

Expertise - Clearly everyone we worked with from designer to the lead carpenter to the project manger was an expert. I always had full confidence they everyone was making the best choice and giving great guidance. I appreciate how everyone would explain what was being done and any issues and would do it in a way that was easy for me to understand.

Schedule

Schedule - For the most part everything stayed on scheduled and things moved quickly. At the very end there were some things that went beyond the initial planned end date but some of that was due to things out of the control of Degnan. For the thing in their control they did work to get it done as soon as possible.

Budget

Budget - Project was right at the top of agreed upon budget. It was expensive but worth it since the end product was spectatular.

Construction Quality

Construction Quality - Everything was top quality. Especially impressed with the tile work and cabinetry.

Communication

Communication - Overall communication was good though felt like we could have been kept more in the loop with what was going to happen each week during the reno and being kept up to date when issues arised.

Problem Resolution

Problem Resolution - All problems were resolved though the issues with the tub was a little stressful and felt like I need to get more involved.

Clean & Safe

Clean & Safe - Dust and debris were mostly contained to the work area and we were able to still fully enjoy the rest of our house.

Employees & Subcontractors

Employees & Subcontractors - Everyone we worked with was very professional, courteous, and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Overall very satisfied with Degnan and the remodel. The end state is spectacular and went well beyond what we ever imagined could be done.

Remodeling Concerns

Remodeling Concerns - Main concern was if the price was going to live up to expectations which it absolutely did.

I was looking to hire a remodel company that did quality work and offered designer services and top notch employees and subs who listened to what I wanted and followed through till the end of the project. Highly recommend Degnan-Design-Build-Remodel.

Professional & Organized

Professional & Organized - They have a nine step process that is followed from beginning to end with their clients. I appreciated knowing what was coming next after each step. Everyone involved in the project was always accessible by phone, email or text if I had questions, usually within the hour or definitely the same day.

Expertise

Expertise - This was a non-issue. I had complete confidence in their expertise from design phase on.

Schedule

Schedule - Things came up which took longer to finish by the initial end date. Very minor things.

Construction Quality

Construction Quality - The workmanship was exceptional. There was attention to details and I heard more than once - “I want to get this done right .”

Communication

Communication - Very effectively on all phases.

Employees & Subcontractors

Employees & Subcontractors - Very easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship was top notch. I was in Florida for most of the remodel and I was very confident that my house was in good hands. Those 2 things were top on my list of priorities. They were met and exceeded.

Remodeling Concerns

Remodeling Concerns - I was concerned about how long the project would take, would it stay within my budget, was it going to be quality workmanship. They completed all 3 to my satisfaction.

Additional Comments

Additional Comments - I will definitely use Degnan for future remodels. All the people I dealt with were professional and kind - they all made it a very positive and enjoyable experience .

From our initial phone consultation, through the design/selection process, during demolition, throughout construction and the final finishing touches, the communication and quality of work was consistently superior. The Degnan team is extremely process driven, results oriented and 100% committed to client satisfaction. They truly listened to to our vision, provided their knowledge and expertise in design elements and construction aspects, and totally exceeded our expectations. They are focused on problem solving and committed to creating outstanding results. They were time sensitive to all communications, all phases of the project and complete coordination of the subcontractors. The entire Degnan team and all of the subcontractors are professional, personable and a true pleasure to work with. We are thrilled with our newly remodeled home and would enthusiastically recommend Degnan!

Areas Of Satisfaction

Areas Of Satisfaction - The overall design was awesome and then they came in under budget.

Remodeling Concerns

Remodeling Concerns - The overall mess of remodeling but they kept the area clean and on time .

Additional Comments

Additional Comments - It was a very good experience, we would not hesitate to recommend them to a friend and we had a very positive experience.

We already have recommended to others!

Construction Quality

Construction Quality - We can’t imagine anything better than what we got. Everyone who comes by to see the remodel comments on the quality and the on craftsmanship.

Communication

Communication - Almost all of the members replied to our questions (on co-construct) within one day. Often times much sooner than that.

Problem Resolution

Problem Resolution - Absolutely fantastic with resolving the few problems that came up. We were so impressed. And Abe had knowledge of anything that was going on, every step of the way. Seemed they were all very much in close communication with each other.

Employees & Subcontractors

Employees & Subcontractors - Huge shoutout to the Degnan team. PJ was a great fit for us (project manager). And we loved our painter too! And our designer.

Value

Value - Absolutely

Trust

Trust - We never once felt we were being taken advantage of or not kept in the loop. Everything felt incredibly transparent

Punctuality/Timeliness

Punctuality/Timeliness - The best!

We were wowed from the design phase through completion. The team listened to our goals and provided fantastic design ideas. Each person who came to work at our home was knowledgeable and highly skilled. We could not have been more impressed with the whole experience!

Professional & Organized

Professional & Organized - The organization of the process was very impressive! The flow of the process was very well timed and gave a sense of thoroughness and professionalism.

Expertise

Expertise - We were astounded by the team’s knowledge. Brian and Zach did a fantastic job in getting us setup. David’s expertise is truly amazing! Jon’s craftsmanship is excellent!

Schedule

Schedule - Everything happened in the timing we anticipated.

Budget

Budget - Everything was done within budget.

Construction Quality

Construction Quality - The materials are good. Everyone involved onsite did great work. Jon did tremendous work! We were so thankful to have Jon working on our home. Everything he touched came out looking so good, and he was always patient, kind, and detailed when we had questions.

Communication

Communication - The project tool, CoConstruct, seemed effective for both Degnan and us to be in sync. We felt like communication was very good from start to finish.

Problem Resolution

Problem Resolution - Any questions were answered with helpful, thorough, and timely answers.

Clean & Safe

Clean & Safe - Everything was clean throughout the process.

Employees & Subcontractors

Employees & Subcontractors - We would give ten stars if we could! Everyone on the team and each subcontractor was great!

Value

Value - Without question, the value was fair. The project was nicely planned, done well, and at or below budget. We were very pleased.

Trust

Trust - We knew we could trust Degnan from the start, and that belief grew stronger with each step. They followed through with excellence!

Punchlist

Punchlist - Everything is great!

Easier Than Expected

Easier Than Expected - Yes! The team brought a great peace of mind throughout the process.

Punctuality/Timeliness

Punctuality/Timeliness - Everyone was on time throughout the project.

Areas For Improvement

Areas For Improvement - None. It was truly a fantastic experience in every way.

Areas Of Satisfaction

Areas Of Satisfaction - The planning and design part was great. Everything through completion was amazing. Even the invoicing process, which was electronic, was user friendly. We were highly impressed each step of the way!

Use Comment(s)

Use Comment(s) - This is the second time we have used Degnan for home improvement. They were on time, on budget, very professional work. The Degnan crew has been extremely easy to work with and to have around the house. We would use them again!

Areas For Improvement

Areas For Improvement - -

Areas Of Satisfaction

Areas Of Satisfaction - With both jobs they have exceeded expectations.

Remodeling Concerns

Remodeling Concerns - Getting the windows in before the heat went on. They beat the furnace turn on.

Additional Comments

Additional Comments - Both times we have worked with Degnan there have been small problems that aren't really problems because the issue gets resolved without any drama. Abe hires good people.

Additional Comments

Additional Comments - Overall, we our very happy with the results. We saw the pictures you took and we said to each other, "I never imagined we'd live in a house that looks like this!" Degnan's gave us a home we'd never dreamed we'd have!

The project turned out beautifully and was exactly what I wanted!

Areas Of Satisfaction

Areas Of Satisfaction - The project turned out beautifully. I am most satisfied with the trust I had in Degnan. When changes needed to be made or items needed to be addressed, I never worried that Degnan wouldn’t follow through on their commitments. I knew customer happiness was important to them, and their actions matched their values.

Remodeling Concerns

Remodeling Concerns - Follow through on commitments and requests. Degnan did that well.

Additional Comments

Additional Comments - Thanks!

Degnan was very responsive and reasonable. They listened to my feedback while providing multiple options that met exactly what I was looking for as well as some new ideas.

Schedule

Schedule - They did great working this in once the other vendor finally had movement on it.

Budget

Budget - Exactly in the budget I wanted

Construction Quality

Construction Quality - They did a beautiful job

Communication

Communication - I was kept in the loop woth frequent updates.

Problem Resolution

Problem Resolution - They worked through many communication struggles with the vendor creating my door.

Competent and very polite workers. Responsive to our requests and wishes and dealt with issues we asked about immediately.

Professional & Organized

Professional & Organized - Appreciated the CoConstruct message system and project plans clearly shown. They listened to our requests for particular items and incorporated them into the plans for us.

Expertise

Expertise - Design and construction management was well done.

Schedule

Schedule - Set up a reasonable step-by-step process so that items were available when needed on the job site.

Problem Resolution

Problem Resolution - Addressed promptly some issues with subcontractor-provided items.

Easier Than Expected

Easier Than Expected - We have worked with DDBR before and positive previous experience was confirmed.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness--much quicker finish than we expected. Workers and staff arrived when they were expected and worked diligently to complete project earlier than we had anticipated.

Remodeling Concerns

Remodeling Concerns - We appreciate the times we have employed DDBR for upgrades and changes to our residence.

Additional Comments

Additional Comments - Jon was very open to relocating some fixtures after installation. He also adjusted doors and was quick to solve an issue with one of the cabinets that needed to be repaired.

No detail was too small to discuss and clarify with the Degnan Team at any phase of the project from design through completion. They were very responsive to our questions and helpful with suggestions. Their stated goal was that they wanted us to be satisfied upon completion, and we are. In a project of this size it is inevitable that issues will arise during the course of construction, the question is how will your contractor respond to those issues. We recommend Degnan because we are confident that they will respond in a positive manner to all reasonable issues as they arise.

Communication

Communication - We did not move quickly through the design phase because of many personal conflicts in our schedule. We feel that Degnan always responded to us in a timely manner, and were patient in those times when our response time was slow.

Problem Resolution

Problem Resolution - In a project with many details there are always many issues to be addressed along the way. Whether they were big issues (cabinet delivered that did not meet specs, we completely change the hood design at the last minute) or smaller issues they were met head-on without fingerpointing and with the goal to deliver an end product to our liking.

Employees & Subcontractors

Employees & Subcontractors - All subs and employees were personable and professional.

Value

Value - Part of the value that we appreciate is the ability to watch and clarify different aspects of the project as it progressed. We feel that we worked closely with PJ each step along the way and he was very responsive to our questions and often appreciated our input. No set of specs can completely capture what will unfold in a remodeling project, and being encouraged to watch closely, clarify and make suggestions was essential for us.

Easier Than Expected

Easier Than Expected - We have used Degnan on several projects over many years. This was the biggest one yet for us. We can't give a yes or no to this question. We feel that it went as expected and appreciated the ease of communication with each member of the team.

Areas Of Satisfaction

Areas Of Satisfaction - We appreciated being able to visit the cabinet maker to see our cabinets in-progress and to see where they are made. We also were glad to be able to visit the counter-top cutter to look at remnants that fit our needs in the mud/laundry room. In addition, we had some design elements (specifically a couple of slatted walls) that were sized and implemented on-site allowing us to be precise in the placement of the wall and island. Also appreciated were the efforts made to level our floor in an area that had sagged due to construction issues from when the house was built in the 1970's. We are especially happy with the hardwood floor refinishing. The subcontractor did excellent work.

They were good workers, and they treated our house well.

Schedule

Schedule - They rectified things once we got all the product lined up, and they kept the schedule we agreed on once those things were available.

Budget

Budget - Our builder even three a few unexpected extra things unexpected like squeegee for the house, so that was good.

Construction Quality

Construction Quality - There was a little issue with a where one of the workers made a mistake, but they rectified that. Everything else was good.

Communication

Communication - They have a really good app that works well for communication both ways.

Problem Resolution

Problem Resolution - When problems came up, they figured out the best solution and implemented it.

Punchlist

Punchlist - We only had two things they worked on, and we ended up having to wait a little bit. I guess those are common now. There was a flooring we needed that had to be measured on site before they could order, and it was not available right away, and it took time to implement that.

Punctuality/Timeliness

Punctuality/Timeliness - They let us know ahead of time what their schedule would be, so we weren't waiting around for them.

Areas For Improvement

Areas For Improvement - I would say they did not fall short in any area of my expectations. Remodeling project have little things that can take longer than expected, but it was not a big delay. From the experience of some of my friends, this is one hundred percent better.

Areas Of Satisfaction

Areas Of Satisfaction - We needed to have a down draft fan installed in the kitchen, and they did an excellent job of installing that.

Remodeling Concerns

Remodeling Concerns - I can't think of any concern ahead of time because they have a good reputation, that's why we went with them, and they lived up to it.

Additional Comments

Additional Comments - There was a situation where the store that sold us the stove that said they also do the installation, but they didn't do it in the end, so Degnun went there to get the overpayment and returned it to us.

My husband and I very much enjoyed our experience with Degnan. They were always immediately responsive. The quality of work on our kitchen remodel was excellent.

Professional & Organized

Professional & Organized - Yes, members of the Degnan team were always professional and organized.

Expertise

Expertise - Absolutely.

Schedule

Schedule - The overall schedule changed slightly but that was alright. The lead contact tried very hard to keep everything moving as close to the schedule as possible.

Budget

Budget - Yes, they stayed within our agreed upon budget.

Construction Quality

Construction Quality - Absolutely agree!

Communication

Communication - Yes. All the Degnan team members with whom we had contact communicated in a timely manner and clearly.

Problem Resolution

Problem Resolution - Problems were addressed and resolved efficiently and professionally.

Clean & Safe

Clean & Safe - Yes. They even made sure to accommodate one of our dogs, who is losing her sight, as much as possible so she didn’t crash into things having been moved around.

Employees & Subcontractors

Employees & Subcontractors - Yes. All of them were excellent and clearly take pride in their work. Each one was professional and knowledgeable about their field.

Value

Value - Absolutely.

Trust

Trust - Yes. Our experience with Degnan was excellent.

Punchlist

Punchlist - Yes.

Easier Than Expected

Easier Than Expected - The Degnan team guided us through exactly what would happen, answered all of our questions, making changes when needed, respected our space and us.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project!

Remodeling Concerns

Remodeling Concerns - Two things were of concern: one was the cost and the second was how disruptive to our lives was this remodel going to be since the kitchen is literally in the center of the house. We discussed our budget with the Degnan team before starting the project. The end cost was right on. The remodel wasn’t as bad as we thought it might be and moved along as quickly as possible. It was worth waiting for the end result!

Trust

Trust - They make remodeling easy.

Some design changes that were not communicated
Had to procure some of the materials at the last minute
Was expecting less issues with the amount of planning and price paid

Communication

Communication - Most of the communication was fine. Would have been nice if there were better daily check-ins

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the final product was excellent

Professional & Organized

Professional & Organized - Liked having an online dashboard of tasks and timeline

Expertise

Expertise - Familiarity with condo building was a plus

Design team didn’t listen or forgot our feedback. We did the design ourselves and submitted to the company.

From our initial video meeting with Brian T. to completion of our job, the Degnan team was great to work with.

Schedule

Schedule - Due to a serious medical issue, we had to postpone the start of our renovation by several months. The Degnan was flexible and kind every step of the way.

Construction Quality

Construction Quality - Everyone who has visited since our renovation has complimented the quality of the work. My husband is in construction and he is very satisfied with the materials and workmanship.

Trust

Trust - I felt comfortable and confident during all phases of our renovations.

Punctuality/Timeliness

Punctuality/Timeliness - Most of the time. A few subs were less punctual than others, but Jon E. stayed on top of things.

Areas Of Satisfaction

Areas Of Satisfaction - Friendly, patient people, and in our time of medical emergency, the team frequently and kindly checked in with us.

Remodeling Concerns

Remodeling Concerns - We’d never done anything on this scale before, so I was apprehensive about having so many strangers in and out of the house. Jon E. did a great job of letting me know who to expect and when, and I was able to relax throughout the process.

Additional Comments

Additional Comments - Thanks for everything. We love it all.

The process is clear and meetings were businesslike.

Expertise

Expertise - we were particularly impressed with the design team

Communication

Communication - communication processes were effective

Areas Of Satisfaction

Areas Of Satisfaction - Design and product selection are of high-quality.

Remodeling Concerns

Remodeling Concerns - Cost was a concern and we worked with them to modify the designs and select products that allowed us to meet our budget goals.

Additional Comments

Additional Comments - Thank you for your help, we love our new basement!

Our third time working with Degnan and would have no hesitation to use them again.