Ultimately, the quality of the work done by the actual installers was great -- however the actual process of dealing with the project management and design side of custom kitchens left *a lot* to be desired.
Fabulous experience and the finished product is gorgeous!
Wonderful team to work with, always accommodating and quality, professional teams.
I recently renovated the entire downstairs of my home. The floors, walls, and fireplace, in addition to the kitchen were renovated. By far, out of all of the people involved in the project, Custom Kitchens was the best part of the entire project. They had the best attention to details, communication, quality, and timeliness. Their work was second to none. The finished product is beautiful and the kitchen has become the centerpiece of my home. I highly recommend using Custom Kitchens for all of your kitchen renovation needs.
We have nothing but high praise for Custom Kitchens and its entire staff for their assiduous attention to ensuring that the entire renovation process would be as smooth as possible. The finished product far exceeds our high expectations.
CK provides consistent high quality design, construction, and customer service. We are repeat customers and enthusiastically recommend this company.
Kimberly was very accommodating as the project manager and easy to work with. Matt, Ryan and Ronnie were all so meticulously and did an outstanding job installing and finishing all cabinetry work.
They were extremely good at managing multiple vendors ongoing work. Charges are reasonable. I was quoted 5-6 weeks timeline until I could be back cooking in the space - it was 5.5 weeks!! There were some parts that needed to be reordered but they worked around that. The showroom and process they use to select cabinetry, counters, appliances is comprehensive and professional. Great showroom!!
Would strongly recommend them to family, friend or anyone we meet.
Custom Kitchens is dedicated to providing a seamless experience for customers with its impressive staff of talented professionals.
Responsive, supportive & kept us informed all thru the ups & downs of the project & thru an unknown crisis at the start of the project.
My kitchen looks fantastic! I appreciated the deign guidance I received from Custom Kitchen at every step.
They were the expert help we needed following a large scale kitchen flood.
We would highly recommend CKI to all of our friends and neighbors.
Custom Kitchens made a complicated process manageable and we really appreciated how well organized they were. We had a very big job, and it was finished in 13-14 working days.
Doug Leake was professional and to say "helpful" is an understatement. We were pleased to work with him. All contractors sent to the house were likewise professional as well as competent, trustworthy and friendly.
Every move I make, I call Custom Kitchens for the renovation. They are truly “turn key” and will stay with you till the project is complete. They are also the nicest people around!
Every single person who came for our project couldn't have been nicer, efficient, knowledgeable.
Custom Kitchens did a wonderful job updating our kitchen. We were very satisfied with Custom Kitchens' crew, installers and their selected contractors. We highly recommend Custom Kitchens, Inc.
I would recommend them for their expertise and fine service.
Kyle is great to work with and does a great job of managing the project from beginning to end.
We couldn't be more pleased with and impressed by the professionalism and attention to detail throughout the process from design to installation to completion. David, Laura and the entire team made the disruption of a kitchen renovation as hassle-free as possible. Most importantly, the new kitchen far exceeds our dreams.
Doug Leake and his team delivered exceptional service, professionalism, and design on our recent kitchen and laundry room renovation. He and his team were always on time, performed quality workmanship, and graciously handled the inevitable problems that occur during a renovation. I highly recommend them.
Custom Kitchens remodeled our kitchen about ten years ago and one of our bathrooms a little over a year ago. Our experience with the company throughout our kitchen remodeling made our choice easy when it came to finding someone to redo the bath. We didn't even seek competitive estimates. Custom Kitchens has been owned by the same family for two generations, and many of the same staff and subcontractors were involved in both of our remodels. A stable company with experienced, capable people who understand older homes like ours! We have recommended them to a number of our neighbors.
Custom Kitchens gave me an outline of what was to be done, and they met those expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Kitchens, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys