Areas Of Satisfaction

Areas Of Satisfaction - Quality, Workmanship, Organization, Problem Resolution

Areas Of Satisfaction

Areas Of Satisfaction - great work, extremely responsive/pleasant to work with

Professional, followed timelines as promised, was apprised of all steps through BuilderTrend app, superb craftsmanship; the crew arrived everyday until the project was completed. Just an absolutely gratifying experience with Custom Craft Contractors

Schedule

Schedule - On time and followed project plan through BuilderTrend app. so we knew exactly what and when materials were to be installed.

Problem Resolution

Problem Resolution - Yes. There was a minor problem post construction that was immediately addressed and amended completely

I love our new addition! It was a complicated two story project, but Custom Craft guided us every step of the way and helped us make great choices. They stayed on time and on budget and every person that came to my house was a pleasure to work with. Their attention to detail is incredible. Highly recommend and have already used them for another small project.

Problem Resolution

Problem Resolution - We did have a minor issue come up a year after the project was completed and they came out right away and addressed it.

Areas Of Satisfaction

Areas Of Satisfaction - All areas, especially design, selections, consultation

Areas Of Satisfaction

Areas Of Satisfaction - Cleanliness, communication, and ability to stick to budget

Additional Comments

Additional Comments - Thank you all for the amazing work on our house. It is everything we had hoped it would be, and more.

Areas Of Satisfaction

Areas Of Satisfaction - All. All areas from planning to the final day were exceptional with craftsmanship, punctuality, and attentiveness in all areas.

Additional Comments

Additional Comments - The experience with Custom Craft was second to none. Amazing contractors. Would highly recommend.

CC describes itself as a 'full-service' contractor and that is indeed the case. From initial design concepts, permitting, demolition, build, and final punch list they keep the project moving forward until completion. George, the founding owner, oversaw our basement renovation nearly 20 years ago. Based on that experience, we didn't hesitate to contact CC when we decided to do a complete gut of our existing kitchen and downstairs bathroom. Since the scope of the changes involved a considerable disruption to our normal routine, we were concerned about how expeditiously any unforeseen issues would be addressed and how the rigorously the safety and cleanliness of the work area would be maintained. Mike, George's son, supervised the project and uses the latest web-based project management tools to allow us to collaborate on every aspect of the project on a day-to-day basis.

In short, the project was finished on time and we kept our sanity through the whole process. The entire CC staff and even the sub-contractors were pleasant to deal with, but particular mention goes to CC's designer, Grace Arndt, and to lead carpenter Kory Remick. Their expertise and diligence were instrumental in achieving our goals.

We've completed two projects with Custom Craft: a kitchen renovation in 2015 and a laundry renovation in 2024. Overall, we are pleased with the design, and both the kitchen and laundry represent significant improvements over their previous states. We have enthusiastically recommended Custom Craft to our friends, and they did an exceptional job with renovating their kitchen. However, in our latest renovation of the laundry room, some minor details could have been handled with greater care. We found ourselves having to perform touch-up work, such as filling nail holes and repainting. Additionally, certain larger holes were left unfilled, and despite Custom Craft's attempts to balance the washing machine (with cardboard shims), it remained off-balance, resulting in damage to a nearby wall.

Due to our constrained budget, we opted for a vinyl tile floor. Unfortunately, it wasn't made clear during the selection process that this floor would simply rest atop the concrete, essentially creating a "floating floor." After living with it for a few weeks, we've noticed that it creaks underfoot and doesn't seem particularly durable. In hindsight, we regret not stopping the project to opt for solid tile flooring, had we known about this detail beforehand.

Venting the dryer posed significant issues. Pushing the dryer back resulted in a dented duct, causing condensation when the dryer operated. Custom Craft's repair fell short, and communication regarding the fix was lacking. During the final walk-through, we highlighted the issue, prompting a solution involving widening the vent hole and covering the drywall with a panel. We were told the patch would be of the drywall and not a panel covering the hole.

Reflecting on the project, we wish these issues had been resolved before the final walk-through. However, we've found ourselves managing them independently. We still need to address a large hole in the molding, find rugs to dampen the noise of the creaky tile floor, and properly fix the dryer vent patch. The exterior dryer vent will also need to be replaced since it is not properly attached and the color does not match the siding. I know projects have deadlines and costs associated with fixes—I wish I could say they went above-and-beyond to make the corrections look amazing but only the minimal was done. Despite these challenges, we appreciate Custom Craft's prompt response to our concerns and their overall collaboration throughout the project. While they are a great group of people, we hope that their follow-through on fixes will match the high level of craftsmanship we expect from them in the future.

We’ve used Custom Crafts for many projects in our last house and for our current home. We have ultimate confidence in their integrity, diligence on the job, and trustworthiness. Our lead carpenter, Kory couldn’t have been nicer. Very professional team to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and attention to detail

From start to finish Custom Craft has been by far the best company to work with. They made the process as easy as possible!

Expertise

Expertise - Custom Craft were able to answer all questions and all individuals who worked on our project had al ot of expertise.

Schedule

Schedule - If changes in schedule did occur during construction due to unforseen circumstances they were proactive and communicated up front of the changes so that we were fully aware of additional days to schedule.

Construction Quality

Construction Quality - After dealing with many other companies Custom Craft has been the first company whose workmanship matched their office communication.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, timeliness, managing the workspace to keep us clean and comfortable

Additional Comments

Additional Comments - Custom Craft was a pleasure to work with. We heard many stories about the terrible process of renovation and we felt like we didn’t experience any of that. They delivered a beautiful product, on time, with outstanding communication and care for our space during the entire process. A+.

They did what they said they would do, when they said they would do it, how they said they would do it and within the budget upon which we both agreed.

Top knotch construction

Expertise

Expertise - Construction crew has a lot of experience

Areas Of Satisfaction

Areas Of Satisfaction - Custom Craft Contractors exceeded my expectations in terms of high-quality workmanship and everyone being easy to work with.

Additional Comments

Additional Comments - We are very fortunate to have found Custom Craft to mange our kitchen renovation. End-to-end design-build is what we were seeking, and they delivered! The design team worked with us closely through the entire process to build our vision and kept us well informed through their daily planner once the renovation began. We can’t thank Custom Craft enough for their quality of work, clear communication, attention to detail, and friendly crew that managed our project!

We were extremely pleased with the experience we had with Custom Craft. They delivered on their promises and their costs were as predicted. They were professional, responsive and skilled. I have already recommended them to two neighbors.

Expertise

Expertise - Custom Craft and their subcontractors were highly skilled and now that we have been using our kitchen and bathroom for the past 4 months, we appreciate their work and the small things they did to make our rooms more functional and beautiful (extra height on the shower door, raised height of the bath vanity, kitchen trim work, door stops on kitchen doors).

Communication

Communication - They were extremely responsive and we always knew what was going on. I appreciated Mike checking in with me and confirming things such as placement of cabinet hardware. Julie was also very helpful late on a Friday afternoon after the first coat of paint was completed in our kitchen and we did not like the color. She came out Monday morning and we were able to quickly pivot to a new color that we really like and feel is great in our home.

Yes, I have already recommended Custom Contractors to one of my friends who is looking to get quotes for their basement

Areas Of Satisfaction

Areas Of Satisfaction - Mike and Matt came out to see our floors when the work was first done and helped asses the situation. It was nice to know that they were there for us during that challenging part of the project and we appreciate their patience working with us.

I have recommended CCC - definitely.

Expertise

Expertise - I can't say enough about Matt. He was stellar in managing everything.

Construction Quality

Construction Quality - This is the best part - the quality of everything was exceptional !

We met with numerous design/build firms, received bids from three, and Custom Craft was the only firm who's bid was inside our budget range. The communication between Mike, Brittany, Matt, etc. and us was excellent and we always knew the status of each step of the project and all of our questions were answered in a timely manner. Considering the size and cost of the job, this was about as painless as it could have possibly been.

Areas Of Satisfaction

Areas Of Satisfaction - The design process was clear, straight forward, and our designer Brittany really listened to what we wanted and the proposed designs reflected that. Matt, Chris, and the entire construction team did an outstanding job. We were amazed at how much progress they made each day and the care they took to keep the job site clan. The quality of work was top notch.

Areas Of Satisfaction

Areas Of Satisfaction - Julie was excellent and really helped us make decisions that we are very happy with. Jon did a great job working within our budget and being transparent about costs. Mike and everyone else on the job daily were always pleasant and considerate.

I chose Custom Craft Contractors for their knowledge, professionalism, and honesty, and I wasn't disappointed. My two-story addition was a major undertaking, and it was done on time and on budget. Their team is full of professionals and artisans who were a pleasure to work with.

Areas For Improvement

Areas For Improvement - Custom Craft Contractors far exceeded my expectations.

CustomCraft contractors provided exceptional workmanship and expertise in our recent kitchen renovation . The project timeline was very thorough and efficient . On-site team was extremely professional at all times . Communication between homeowner and lead carpenter was effortless through the process, concerns or questions were addressed promptly and all timelines were meet throughout the process . Customer support following project completion has been excellent with regards to any minor punch list items . We would strongly recommend CustomCraft contractors to family and friends .

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and professionalism was exceptional . CustomCraft was extremely conscientious and attentive throughout the project . Construction timeline was efficient and project was completed within the expected timeframe .

On time, on budget and delivered exactly what we wanted. Had three projects done simultaneously, all went well. Pleasure to work with the team.

We have already recommended Custom Craft to multiple people because they did an excellent job with every aspect of our project

We have used Custom Craft so to complete two major projects - a kitchen renovation and more recently an update to our hall bathroom. Custom Craft will remain a go-to for our larger home projects. They make the renovation process pretty seamless, from design to project completion. Encounters with all members of the team are always professional, friendly, and courteous. The work site is always kept as clean and organized as possible. Even issues - when they arise - are addressed promptly and satisfactorily. The Custom Craft team is great to work with, and we would not hesitate to recommend them to anyone looking to complete a home renovation project.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations in anything, really; there was one issue with the cabinets, but they fixed it in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - I think I answered this with all the "5s." They exceeded my expectations.

I cannot say enough good things about our experience with Custom Craft! Everyone was thoroughly prepared, kept us informed at every stage of the process, was respectful of our time and our home...and the final product was even better than we expected. We are happy to recommend you to anyone and hope to be repeat customers ourselves!

Excellent craftsmen, treats job site like there own home

Would definite use custom craft again.

This is our third project with Custom Craft and we highly recommend them.

We have employed this firm several times over the 40 yrs. owning our home and would not hesitate to do so again. They are an outstanding firm by any measure.

This is our second time using Custom Craft Contractors. We absolutely love their work and have referred them to several of our friends who have also used them!

Schedule

Schedule - Even with all the supply chain issues, Custom Craft did a great job. We ended up a little behind schedule because our cabinets were stained the wrong color twice. But we had a fully functional master bathroom ontime, so I would say they kept on schedule

Budget

Budget - One of the things we appreciate most about Custom Craft is their attention to detain in the planning process. Our first project was right on budget. Our second project was slightly over because we needed to add a structural beam that was not anticipated. But overall it was a minor increase in price.

Areas Of Satisfaction

Areas Of Satisfaction - Commitment to construction timeline and daily hours of 7 am - 3 pm

Custom Craft is simply the best! We did a major first floor renovation two years ago, which included a completely new kitchen and mudroom, as well as changes to our family room. Those areas turned out amazing, so when it came the time to remodel our bathrooms, we obviously turned to Custom Craft again. Everyone on the team is professional, courteous, and the workmanship is excellent. The communication throughout the entire design and remodel process as well as the adherence to the schedule are fantastic. We will continue to use Custom Craft for all of our remodeling projects!

Areas Of Satisfaction

Areas Of Satisfaction - Very professional. Listened to our concerns and made our dream a reality

Excellent workmanship. Terrific customer service. Professional team.

Professional & Organized

Professional & Organized - They have a blueprint for working with customers that works well and keeps everything organized.

Communication

Communication - They utilize Builder Trend to manage projects and this is also a primary method of communication. Phone calls were used as needed but Builder Trend seemed like the easiest way to communicate questions, schedules, issues, etc. (The tool also provides for selection and change order approvals, daily logs with photos, and invoicing; overall a great way to keep track of everything.)

Clean & Safe

Clean & Safe - I anticipated a much bigger mess, but thankfully it never happened. They cleaned up every single day they were here.

We couldn't be happier with how our kitchen turned out. The lead carpenter's work was top notch. Logistical details, site plans, and material ordering were handled ahead of the project start date which minimized stress while the work was completed. The job site was kept incredibly clean, and plastic barriers were set up to minimize disruption to the rest of our house. We're so happy with the finished product that we've already booked the renovation of our hall bathroom!

Areas Of Satisfaction

Areas Of Satisfaction - Lead carpenter's strong attention to detail and willingness to address issues as they arose on the job site. Site was kept very clean.

Exceptional work. Custom Craft Contractors are wonderful people. I felt very comfortable leaving them at home alone.

Employees & Subcontractors

Employees & Subcontractors - Custom Craft Contractors is more than professional and courteous. They are kind. Their integrity was very high. I felt very confident with them. They are good people.

Areas Of Satisfaction

Areas Of Satisfaction - The people from Custom Craft Contractors met my expectations. The people that came in. The people that I worked with. They weren't just friendly, they were just terrific! They really were. Custom Craft Contractors were wonderful to have in my home even though they made a lot of noise, they were fantastic. They were great.

Quality workmanship, and detail oriented.

Overall, we are extremely happy with our bathroom remodel. We would highly recommend Custom Craft for a quality renovation.

Custom Craft Contractors did great work, were professional, and we could count on them. They listened to our concerns and helped us with extra things. They were more than accommodating when we wanted to add a backsplash to our project. They were great!

Friendly, thorough, and very skilled

Working with Custom Craft is by far the best experience we’ve had for home remodels. They are courteous, professional and the workmanship is excellent. Work doesn’t start until all materials are in and on both jobs they have done for us, they stayed firmly on schedule.

Budget

Budget - Given the excellent quality of the work some might not think their prices are competitive. However I believe there’s a price to pay for expertise and peace of mind and knowing that if there’s a problem they won’t hesitate to address it.

Clean & Safe

Clean & Safe - Even with complete remodels and redirection of plumbing and moving walls around, there was never any dust in other areas. Hard wearing treads were taped to cover and protect all floors and stairs.

Trust

Trust - We never had any worries allowing their employees and contractors in the house while we were at work. They are completely dependable

Excellent service. Highly professional. Fantastic results.

Expertise

Expertise - From design to execution - they handled everything soup to nuts.

Trust

Trust - Trust is key. I trust George and the CC team.

Areas For Improvement

Areas For Improvement - None- they did not fall short in any areas

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded our expectations in each area

Additional Comments

Additional Comments - Custom Craft were great to work with- we would highly recommend them to anyone! The communication throughout the remodel process and adherence to the schedule were fantastic. We can't wait to have another project to complete with them!

Areas Of Satisfaction

Areas Of Satisfaction - Custom Craft Contractors exceeded my expectations in regards to the kitchen.

Areas Of Satisfaction

Areas Of Satisfaction - They finished the job a week early. They cleaned up as they went. It was so helpful for my pet. The work was so well done, and the job was perfect when they left.

Custom Craft Contractors were very efficient and timely. Craftsmanship was high quality.