This is our third project with Custom Craft and we highly recommend them.
We have employed this firm several times over the 40 yrs. owning our home and would not hesitate to do so again. They are an outstanding firm by any measure.
This is our second time using Custom Craft Contractors. We absolutely love their work and have referred them to several of our friends who have also used them!
Schedule - Even with all the supply chain issues, Custom Craft did a great job. We ended up a little behind schedule because our cabinets were stained the wrong color twice. But we had a fully functional master bathroom ontime, so I would say they kept on schedule
Budget - One of the things we appreciate most about Custom Craft is their attention to detain in the planning process. Our first project was right on budget. Our second project was slightly over because we needed to add a structural beam that was not anticipated. But overall it was a minor increase in price.
Areas Of Satisfaction - Commitment to construction timeline and daily hours of 7 am - 3 pm
Custom Craft is simply the best! We did a major first floor renovation two years ago, which included a completely new kitchen and mudroom, as well as changes to our family room. Those areas turned out amazing, so when it came the time to remodel our bathrooms, we obviously turned to Custom Craft again. Everyone on the team is professional, courteous, and the workmanship is excellent. The communication throughout the entire design and remodel process as well as the adherence to the schedule are fantastic. We will continue to use Custom Craft for all of our remodeling projects!
Areas Of Satisfaction - Very professional. Listened to our concerns and made our dream a reality
Excellent workmanship. Terrific customer service. Professional team.
Professional & Organized - They have a blueprint for working with customers that works well and keeps everything organized.
Communication - They utilize Builder Trend to manage projects and this is also a primary method of communication. Phone calls were used as needed but Builder Trend seemed like the easiest way to communicate questions, schedules, issues, etc. (The tool also provides for selection and change order approvals, daily logs with photos, and invoicing; overall a great way to keep track of everything.)
Clean & Safe - I anticipated a much bigger mess, but thankfully it never happened. They cleaned up every single day they were here.
We couldn't be happier with how our kitchen turned out. The lead carpenter's work was top notch. Logistical details, site plans, and material ordering were handled ahead of the project start date which minimized stress while the work was completed. The job site was kept incredibly clean, and plastic barriers were set up to minimize disruption to the rest of our house. We're so happy with the finished product that we've already booked the renovation of our hall bathroom!
Areas Of Satisfaction - Lead carpenter's strong attention to detail and willingness to address issues as they arose on the job site. Site was kept very clean.
Exceptional work. Custom Craft Contractors are wonderful people. I felt very comfortable leaving them at home alone.
Employees & Subcontractors - Custom Craft Contractors is more than professional and courteous. They are kind. Their integrity was very high. I felt very confident with them. They are good people.
Areas Of Satisfaction - The people from Custom Craft Contractors met my expectations. The people that came in. The people that I worked with. They weren't just friendly, they were just terrific! They really were. Custom Craft Contractors were wonderful to have in my home even though they made a lot of noise, they were fantastic. They were great.
Quality workmanship, and detail oriented.
Overall, we are extremely happy with our bathroom remodel. We would highly recommend Custom Craft for a quality renovation.
Custom Craft Contractors did great work, were professional, and we could count on them. They listened to our concerns and helped us with extra things. They were more than accommodating when we wanted to add a backsplash to our project. They were great!
Friendly, thorough, and very skilled
Working with Custom Craft is by far the best experience we’ve had for home remodels. They are courteous, professional and the workmanship is excellent. Work doesn’t start until all materials are in and on both jobs they have done for us, they stayed firmly on schedule.
Budget - Given the excellent quality of the work some might not think their prices are competitive. However I believe there’s a price to pay for expertise and peace of mind and knowing that if there’s a problem they won’t hesitate to address it.
Clean & Safe - Even with complete remodels and redirection of plumbing and moving walls around, there was never any dust in other areas. Hard wearing treads were taped to cover and protect all floors and stairs.
Trust - We never had any worries allowing their employees and contractors in the house while we were at work. They are completely dependable
Excellent service. Highly professional. Fantastic results.
Expertise - From design to execution - they handled everything soup to nuts.
Trust - Trust is key. I trust George and the CC team.
Areas For Improvement - None- they did not fall short in any areas
Areas Of Satisfaction - They met or exceeded our expectations in each area
Additional Comments - Custom Craft were great to work with- we would highly recommend them to anyone! The communication throughout the remodel process and adherence to the schedule were fantastic. We can't wait to have another project to complete with them!
Areas Of Satisfaction - Custom Craft Contractors exceeded my expectations in regards to the kitchen.
Areas Of Satisfaction - They finished the job a week early. They cleaned up as they went. It was so helpful for my pet. The work was so well done, and the job was perfect when they left.
Custom Craft Contractors were very efficient and timely. Craftsmanship was high quality.
Lead Source - We have used Custom Craft exclusively for the last 10 years.
Areas Of Satisfaction - Trust, honesty and value.
Without a doubt!! We are absolutely thrilled with our new kitchen.
Professional & Organized - The construction area was contained which allowed us to comfortably use the rest of our home.
Schedule - We always knew what was happening from day to day.
Budget - An agreed upon budget was adhered to and we were always informed of any costs incurred due to modifications that we requested.
Areas Of Satisfaction - We were pleased with everything, but honestly the cleanliness of the construction area exceeded my expectations!
Very professional, quality and friendly workers!
Areas Of Satisfaction - Sunroom project turned out perfect! Suggestions along the way made it better than our initial ideas. Couldn’t be happier!
Areas Of Satisfaction - Cleanliness, communication and craftmanship.
Additional Comments - Every last person that was involved in this project was super professional and friendly. I'd also like to add many contractors I've had working in my home needed their work double checked/corrected. I realized quite fast that the craftsmen from Custom knew what they were doing and were only going to do it at the highest level of quality. Custom Craft would be my very first choice for a future project.
I would gladly recommend the workmanship of Custom Craft, but would have some reservations about their material suppliers as we struggled with the 2 biggest ticket items and frequently fared better with the owner supplied materials such as tile and hardware.
My husband and I cannot begin to say how happy we are with our experience with Customer Craft on our family room renovation. Our experience with Mike, Julie and Kory was amazing. They went out of their way to assist us through the design and build process. We never felt forced or pressured into making decisions but were encouraged to make decisions about the design of our family room that we would enjoy. The Custom Craft staff has gone above and beyond with giving guidance, answering questions, and just making the renovation to our family room stress free and exciting.I would highly recommend Custom Craft to anyone looking for home renovations of any size. You will be 100% satisfied with your decision!
Areas Of Satisfaction - Providing options for overall design and being flexible during the build process to make adjustments
Areas Of Satisfaction - The process is organized and thorough. They provide quality workmanship. All the employees are very nice and enjoyable to work with.
Additional Comments - We love our master bath!
Areas Of Satisfaction - They spent a lot of time listening to what we wanted to accomplish. They were very patient, kind, and wanted us to be happy.
Additional Comments - We love our new kitchen and breakfast room. I enjoyed making our holiday dinners and entertaining this past year.
I already have. This is our second job with them.
Clean & Safe - I give them a 4 plus.
Areas Of Satisfaction - They were easy to work with.
Areas Of Satisfaction - I am most satisfied with the communication.
We had Custom Craft remodel our kitchen based on the recommendation of a trusted friend, who could not say enough good things about them. Our remodel in now complete, and I agree with our friend completely. Their help with the design, material selection, project planning, and communications were excellent. The workers were professional, skilled, courteous, punctual, orderly, and neat. One can expect minor problems to come up in any job of this size, and those that arose in this case were dealt with promptly, logically, and fairly. They stuck to their project timelines. I don't have experience with other contractors in our area, but I can say that you are likely to be happy with Custom Craft.
Areas Of Satisfaction - Most satisfied with the design work, the quality of their on-site crew, the ease of communication, the care in keeping the job site as clean and orderly as possible, and their following of the construction schedule as planned.
Custom Craft did a great job remodeling the kitchen in our home. Every employee was a pleasure to work with and the workmanship was outstanding! Our kitchen was completed in a timely manner and we appreciated the daily updates on the project schedule. Custom Craft was always mindful of our budget. We will definitely use Custom Craft in the future!
Areas Of Satisfaction - the workmanship, Custom Craft's level of organization & professionalism, utilizing Builder Trend as an organizing tool to keep all of us on the same page regarding the budget & construction timeline, the quality of the materials selected for our kitchen, the cleanliness of the work-site
Areas Of Satisfaction - Design and communications. The builder trend web app kept everyone on the same page and avoided delays in construction. Their designer was able to understand our needs and assured us that the choices we made would work. We have gotten tremendous compliments on the floor plan and the materials that were chosen.
I already have a couple of times.
Areas Of Satisfaction - I am most satisfied with how the whole project came together. The staff that helped us make the selections made it all come together nicely. It is better than we had anticipated.
I have had a long-term association with Custom Craft Contractors and I would never use anyone else.
Areas Of Satisfaction - I was most satisfied with their clear communication and professionalism.
Our lead contractor, Mike, was both courteous and professional. He did his job well and made sure any contractors working with him did as well. Custom craft Contractors remodeled our bathrooms a few years ago and we did not hesitate to call them back for our kitchen remodel.
Custom Craft was very professional and completed the work on time. We will definitely be using them again in the future.
Areas Of Satisfaction - I was most satisfied with the overall quality of the craftsmanship.
We would highly recommend Custom Craft. We were especially impressed with their professionalism and the way they took the time to really explain the scope and details of the project. We will be using them for more projects in the future.
Professional & Organized - Very professional! Scope of the job was explained in detail. Excellent communication throughout the project.not
Communication - I liked the Builder Trend site they used—it kept everything (billing, payments, product and design choices, and e-mail communications) in one place and we referred to it often.
Clean & Safe - Super clean job site. It was greatly appreciated.
Areas Of Satisfaction - Professional, timely, friendly, neat, excellent result.
Custom Craft and their staff were all very professional, courteous and helpful during the entire renovation. The workmanship of their staff was excellent. We are very happy with the result of our kitchen, family room renovation which included hardwood floor installation throughout the downstairs.
Areas Of Satisfaction - The work that Matt and his crew performed throughout the renovation was excellent. They were very detail oriented and helpful throughout the process. I felt safe leaving our house and dogs with them when we were not home.
Areas Of Satisfaction - No particular order:Quality of workDiligence in maintaining a neat work area (e.g., plastic sheeting to limit dust throughout house)Arrival timeThoroughness throughout project (e.g., design meeting, keeping us informed of project status, completion of punch list)
Additional Comments - Should the need arise, would definitely include Custom Craft in process.
Areas Of Satisfaction - We were most satisfied by the daily attention and work ethic of the lead carpenters on the job.
The process of finding a contractor is not easy. We have never had second thoughts hiring them for our building project. CustomCraft did an outstanding job.
Employees & Subcontractors - All professionals involved in our project were top notch. Additionally, throughout the project they were respectful to us and each other.
Likely To Recommend - The process of finding a contractor is not easy. We have never had second thoughts hiring them for our building project. CustomCraft did an outstanding job.
We were thoroughly impressed with the professionalism, organization, and craftsmanship provided by the folks at Custom Craft! From the time spent understanding our project needs, to the customized design planning, we felt that this was an amazing value. The actual renovation was executed with such professionalism and cleanliness that we wanted to add more projects! We will definitely work with them again!
Areas Of Satisfaction - Time spent in consultation prior to project initiation, project organization, cleanliness of work site, and the actual project outcome!
From the outset it was clear that Custom Craft were a professional and very organized company. From the no-hassle design phase, ordering of materials and throughout the actual remodel, everything was well thought out, communicated and, above all, kept perfectly to the work schedule. The quality of the materials and the execution of all areas of the work was first-class. We have never been so happy with a re-model. They made the process painless and stress-free! We will definitely use them again for future projects.
Areas For Improvement - None. The experience of working with custom craft contractor completely surpassed our previous not so satisfactory experience with other contractors.
Areas Of Satisfaction - The tidiness and excellent quality of all aspects of the work (including cabinetry, tiling, electrical, everything really) as well as the fact that the work schedule was adhered to on a daily basis.
Areas Of Satisfaction - I was impressed with their organizational skills. The information regarding the project was clearly explained and the binder was an excellent idea to keep all the information organized and in one place. Working with the designer helped to make the numerous decisions on various products manageable and not overwhelming. Her expertise was appreciated.
It was a pleasure to work with everyone from Custom Craft Contractors from start to finish. We would use Custom Craft Contractors for any project in the future.
Areas Of Satisfaction - They were honest, friendly and knowledgeable in every aspect of our project. Everyone from owner, sales, design, construction crew, delivery personnel, and subcontractors were awesome!
From the beginning, Custom Craft worked closely with us at all stages, from design to execution to completion. Their competent staff of designers was of great help. The craftsmen that did the actual construction were talented, polite, and meticulously clean. All the members of the Custom Craft Team were available to us at all time to answer questions or make suggestions. By the end of the project, we were totally delighted with the outcome.
Areas Of Satisfaction - First, in defining the project itself, and then the outstanding design support.
Areas Of Satisfaction - Crew and foreman were did an exemplary job. All concerns were addressed immediately and to our satisfaction. The finished product is amazing
Areas Of Satisfaction - Planning process, workmanship, efficiency and cleanliness of the construction team.
Completed our renovation on time and under budget. Craftsmanship was second to none. They value your home as if it was their own. It is evident Custom Craft Contractors values a job well done.
Problem Resolution - Problems are resolved effectively and promptly.
Punchlist - Punch list was completed in one day.
Areas Of Satisfaction - Craftsmanship, response to questions, I felt that they placed value on their workmanship, and completed our project with professional excellence.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Craft Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys