Lead Source

We have used Custom Craft exclusively for the last 10 years.

Areas Of Satisfaction

Trust, honesty and value.

Without a doubt!! We are absolutely thrilled with our new kitchen.

Professional & Organized

The construction area was contained which allowed us to comfortably use the rest of our home.

Schedule

We always knew what was happening from day to day.

Budget

An agreed upon budget was adhered to and we were always informed of any costs incurred due to modifications that we requested.

Areas Of Satisfaction

We were pleased with everything, but honestly the cleanliness of the construction area exceeded my expectations!

Very professional, quality and friendly workers!

Areas Of Satisfaction

Sunroom project turned out perfect! Suggestions along the way made it better than our initial ideas. Couldn’t be happier!

Areas Of Satisfaction

Cleanliness, communication and craftmanship.

Additional Comments

Every last person that was involved in this project was super professional and friendly. I'd also like to add many contractors I've had working in my home needed their work double checked/corrected. I realized quite fast that the craftsmen from Custom knew what they were doing and were only going to do it at the highest level of quality. Custom Craft would be my very first choice for a future project.

I would gladly recommend the workmanship of Custom Craft, but would have some reservations about their material suppliers as we struggled with the 2 biggest ticket items and frequently fared better with the owner supplied materials such as tile and hardware.

My husband and I cannot begin to say how happy we are with our experience with Customer Craft on our family room renovation. Our experience with Mike, Julie and Kory was amazing. They went out of their way to assist us through the design and build process. We never felt forced or pressured into making decisions but were encouraged to make decisions about the design of our family room that we would enjoy. The Custom Craft staff has gone above and beyond with giving guidance, answering questions, and just making the renovation to our family room stress free and exciting.I would highly recommend Custom Craft to anyone looking for home renovations of any size. You will be 100% satisfied with your decision!

Areas Of Satisfaction

Providing options for overall design and being flexible during the build process to make adjustments

Areas Of Satisfaction

The process is organized and thorough. They provide quality workmanship. All the employees are very nice and enjoyable to work with.

Additional Comments

We love our master bath!

Areas Of Satisfaction

They spent a lot of time listening to what we wanted to accomplish. They were very patient, kind, and wanted us to be happy.

Additional Comments

We love our new kitchen and breakfast room. I enjoyed making our holiday dinners and entertaining this past year.

I already have. This is our second job with them.

Clean & Safe

I give them a 4 plus.

Areas Of Satisfaction

They were easy to work with.

Areas Of Satisfaction

I am most satisfied with the communication.

We had Custom Craft remodel our kitchen based on the recommendation of a trusted friend, who could not say enough good things about them. Our remodel in now complete, and I agree with our friend completely. Their help with the design, material selection, project planning, and communications were excellent. The workers were professional, skilled, courteous, punctual, orderly, and neat. One can expect minor problems to come up in any job of this size, and those that arose in this case were dealt with promptly, logically, and fairly. They stuck to their project timelines. I don't have experience with other contractors in our area, but I can say that you are likely to be happy with Custom Craft.

Areas Of Satisfaction

Most satisfied with the design work, the quality of their on-site crew, the ease of communication, the care in keeping the job site as clean and orderly as possible, and their following of the construction schedule as planned.

Custom Craft did a great job remodeling the kitchen in our home. Every employee was a pleasure to work with and the workmanship was outstanding! Our kitchen was completed in a timely manner and we appreciated the daily updates on the project schedule. Custom Craft was always mindful of our budget. We will definitely use Custom Craft in the future!

Areas Of Satisfaction

the workmanship, Custom Craft's level of organization & professionalism, utilizing Builder Trend as an organizing tool to keep all of us on the same page regarding the budget & construction timeline, the quality of the materials selected for our kitchen, the cleanliness of the work-site

Areas Of Satisfaction

Design and communications. The builder trend web app kept everyone on the same page and avoided delays in construction. Their designer was able to understand our needs and assured us that the choices we made would work. We have gotten tremendous compliments on the floor plan and the materials that were chosen.

I already have a couple of times.

Areas Of Satisfaction

I am most satisfied with how the whole project came together. The staff that helped us make the selections made it all come together nicely. It is better than we had anticipated.

I have had a long-term association with Custom Craft Contractors and I would never use anyone else.

Areas Of Satisfaction

I was most satisfied with their clear communication and professionalism.

Our lead contractor, Mike, was both courteous and professional. He did his job well and made sure any contractors working with him did as well. Custom craft Contractors remodeled our bathrooms a few years ago and we did not hesitate to call them back for our kitchen remodel.

Custom Craft was very professional and completed the work on time. We will definitely be using them again in the future.

Areas Of Satisfaction

I was most satisfied with the overall quality of the craftsmanship.

We would highly recommend Custom Craft. We were especially impressed with their professionalism and the way they took the time to really explain the scope and details of the project. We will be using them for more projects in the future.

Professional & Organized

Very professional! Scope of the job was explained in detail. Excellent communication throughout the project.not

Communication

I liked the Builder Trend site they used—it kept everything (billing, payments, product and design choices, and e-mail communications) in one place and we referred to it often.

Clean & Safe

Super clean job site. It was greatly appreciated.

Areas Of Satisfaction

Professional, timely, friendly, neat, excellent result.

Custom Craft and their staff were all very professional, courteous and helpful during the entire renovation. The workmanship of their staff was excellent. We are very happy with the result of our kitchen, family room renovation which included hardwood floor installation throughout the downstairs.

Areas Of Satisfaction

The work that Matt and his crew performed throughout the renovation was excellent. They were very detail oriented and helpful throughout the process. I felt safe leaving our house and dogs with them when we were not home.

Areas Of Satisfaction

No particular order:Quality of workDiligence in maintaining a neat work area (e.g., plastic sheeting to limit dust throughout house)Arrival timeThoroughness throughout project (e.g., design meeting, keeping us informed of project status, completion of punch list)

Additional Comments

Should the need arise, would definitely include Custom Craft in process.

Areas Of Satisfaction

We were most satisfied by the daily attention and work ethic of the lead carpenters on the job.

The process of finding a contractor is not easy. We have never had second thoughts hiring them for our building project. CustomCraft did an outstanding job.

Employees & Subcontractors

All professionals involved in our project were top notch. Additionally, throughout the project they were respectful to us and each other.

Likely To Recommend

The process of finding a contractor is not easy. We have never had second thoughts hiring them for our building project. CustomCraft did an outstanding job.

We were thoroughly impressed with the professionalism, organization, and craftsmanship provided by the folks at Custom Craft! From the time spent understanding our project needs, to the customized design planning, we felt that this was an amazing value. The actual renovation was executed with such professionalism and cleanliness that we wanted to add more projects! We will definitely work with them again!

Areas Of Satisfaction

Time spent in consultation prior to project initiation, project organization, cleanliness of work site, and the actual project outcome!

From the outset it was clear that Custom Craft were a professional and very organized company. From the no-hassle design phase, ordering of materials and throughout the actual remodel, everything was well thought out, communicated and, above all, kept perfectly to the work schedule. The quality of the materials and the execution of all areas of the work was first-class. We have never been so happy with a re-model. They made the process painless and stress-free! We will definitely use them again for future projects.

Areas For Improvement

None. The experience of working with custom craft contractor completely surpassed our previous not so satisfactory experience with other contractors.

Areas Of Satisfaction

The tidiness and excellent quality of all aspects of the work (including cabinetry, tiling, electrical, everything really) as well as the fact that the work schedule was adhered to on a daily basis.