Areas Of Satisfaction - Julie was excellent and really helped us make decisions that we are very happy with. Jon did a great job working within our budget and being transparent about costs. Mike and everyone else on the job daily were always pleasant and considerate.
I chose Custom Craft Contractors for their knowledge, professionalism, and honesty, and I wasn't disappointed. My two-story addition was a major undertaking, and it was done on time and on budget. Their team is full of professionals and artisans who were a pleasure to work with.
Areas For Improvement - Custom Craft Contractors far exceeded my expectations.
CustomCraft contractors provided exceptional workmanship and expertise in our recent kitchen renovation . The project timeline was very thorough and efficient . On-site team was extremely professional at all times . Communication between homeowner and lead carpenter was effortless through the process, concerns or questions were addressed promptly and all timelines were meet throughout the process . Customer support following project completion has been excellent with regards to any minor punch list items . We would strongly recommend CustomCraft contractors to family and friends .
Areas Of Satisfaction - Quality of workmanship and professionalism was exceptional . CustomCraft was extremely conscientious and attentive throughout the project . Construction timeline was efficient and project was completed within the expected timeframe .
On time, on budget and delivered exactly what we wanted. Had three projects done simultaneously, all went well. Pleasure to work with the team.
We have already recommended Custom Craft to multiple people because they did an excellent job with every aspect of our project
We have used Custom Craft so to complete two major projects - a kitchen renovation and more recently an update to our hall bathroom. Custom Craft will remain a go-to for our larger home projects. They make the renovation process pretty seamless, from design to project completion. Encounters with all members of the team are always professional, friendly, and courteous. The work site is always kept as clean and organized as possible. Even issues - when they arise - are addressed promptly and satisfactorily. The Custom Craft team is great to work with, and we would not hesitate to recommend them to anyone looking to complete a home renovation project.
Areas For Improvement - They did not fall short of my expectations in anything, really; there was one issue with the cabinets, but they fixed it in a timely manner.
Areas Of Satisfaction - I think I answered this with all the "5s." They exceeded my expectations.
I cannot say enough good things about our experience with Custom Craft! Everyone was thoroughly prepared, kept us informed at every stage of the process, was respectful of our time and our home...and the final product was even better than we expected. We are happy to recommend you to anyone and hope to be repeat customers ourselves!
Excellent craftsmen, treats job site like there own home
Would definite use custom craft again.
This is our third project with Custom Craft and we highly recommend them.
We have employed this firm several times over the 40 yrs. owning our home and would not hesitate to do so again. They are an outstanding firm by any measure.
This is our second time using Custom Craft Contractors. We absolutely love their work and have referred them to several of our friends who have also used them!
Schedule - Even with all the supply chain issues, Custom Craft did a great job. We ended up a little behind schedule because our cabinets were stained the wrong color twice. But we had a fully functional master bathroom ontime, so I would say they kept on schedule
Budget - One of the things we appreciate most about Custom Craft is their attention to detain in the planning process. Our first project was right on budget. Our second project was slightly over because we needed to add a structural beam that was not anticipated. But overall it was a minor increase in price.
Areas Of Satisfaction - Commitment to construction timeline and daily hours of 7 am - 3 pm
Custom Craft is simply the best! We did a major first floor renovation two years ago, which included a completely new kitchen and mudroom, as well as changes to our family room. Those areas turned out amazing, so when it came the time to remodel our bathrooms, we obviously turned to Custom Craft again. Everyone on the team is professional, courteous, and the workmanship is excellent. The communication throughout the entire design and remodel process as well as the adherence to the schedule are fantastic. We will continue to use Custom Craft for all of our remodeling projects!
Areas Of Satisfaction - Very professional. Listened to our concerns and made our dream a reality
Excellent workmanship. Terrific customer service. Professional team.
Professional & Organized - They have a blueprint for working with customers that works well and keeps everything organized.
Communication - They utilize Builder Trend to manage projects and this is also a primary method of communication. Phone calls were used as needed but Builder Trend seemed like the easiest way to communicate questions, schedules, issues, etc. (The tool also provides for selection and change order approvals, daily logs with photos, and invoicing; overall a great way to keep track of everything.)
Clean & Safe - I anticipated a much bigger mess, but thankfully it never happened. They cleaned up every single day they were here.
We couldn't be happier with how our kitchen turned out. The lead carpenter's work was top notch. Logistical details, site plans, and material ordering were handled ahead of the project start date which minimized stress while the work was completed. The job site was kept incredibly clean, and plastic barriers were set up to minimize disruption to the rest of our house. We're so happy with the finished product that we've already booked the renovation of our hall bathroom!
Areas Of Satisfaction - Lead carpenter's strong attention to detail and willingness to address issues as they arose on the job site. Site was kept very clean.
Exceptional work. Custom Craft Contractors are wonderful people. I felt very comfortable leaving them at home alone.
Employees & Subcontractors - Custom Craft Contractors is more than professional and courteous. They are kind. Their integrity was very high. I felt very confident with them. They are good people.
Areas Of Satisfaction - The people from Custom Craft Contractors met my expectations. The people that came in. The people that I worked with. They weren't just friendly, they were just terrific! They really were. Custom Craft Contractors were wonderful to have in my home even though they made a lot of noise, they were fantastic. They were great.
Quality workmanship, and detail oriented.
Overall, we are extremely happy with our bathroom remodel. We would highly recommend Custom Craft for a quality renovation.
Custom Craft Contractors did great work, were professional, and we could count on them. They listened to our concerns and helped us with extra things. They were more than accommodating when we wanted to add a backsplash to our project. They were great!
Friendly, thorough, and very skilled
Working with Custom Craft is by far the best experience we’ve had for home remodels. They are courteous, professional and the workmanship is excellent. Work doesn’t start until all materials are in and on both jobs they have done for us, they stayed firmly on schedule.
Budget - Given the excellent quality of the work some might not think their prices are competitive. However I believe there’s a price to pay for expertise and peace of mind and knowing that if there’s a problem they won’t hesitate to address it.
Clean & Safe - Even with complete remodels and redirection of plumbing and moving walls around, there was never any dust in other areas. Hard wearing treads were taped to cover and protect all floors and stairs.
Trust - We never had any worries allowing their employees and contractors in the house while we were at work. They are completely dependable
Excellent service. Highly professional. Fantastic results.
Expertise - From design to execution - they handled everything soup to nuts.
Trust - Trust is key. I trust George and the CC team.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Craft Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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