Great product and professional service.
I am making my comments on those who where there through the project. Jr and his crew did good work and were respectful. However, they had several other people there on the last day of installing the roof. Those last day people from another crew I am VERY unhappy with THEIR work. They were disrespectful to my property and did a bad job, which soured the project. I would not let these other people back onto my property.
Classic Metal Roofs did a wonderful job installing our beautiful standing seam roof. They were transparent, answered all our questions promptly, and worked hard. The job site was clean and picked up every day. Our roof was an expensive investment in our home, and the guys at Classic Metal Roofs really understood that and delivered the high quality service expected on such a project. Highly recommend.
They are professional, fast, and did a great job.
Quality of work was great overall
The quote process was very professional, and gave us a good number back compared to other companies we talked to. But we didn't just pick the "cheapest". We also called references and drove around to look at some jobs of theirs. Also, it was nice to be able to see some of their jobs virtually, in photos and videos. - Then when they came and did the work, the team was GREAT! And they were DONE in 2-1/2 days! They cleaned the yard at the end of each day. And here's a real "going beyond the call of duty" story: They left at the end of one day, assuming there'd be no rain that night, without putting the top cap on the roof, since they weren't done yet. Then, a while later it started to pour rain, with lightning and thunder. All of a sudden we hear a commotion outside. The entire team had turned around when they saw the weather, and in the middle of the storm, went up on the roof and put on the cap to keep the water out of our house! I kept telling them it wouldn't be worth it if they slipped on the wet metal roof, or got hit by lightning! But up they went. - Finally, we're very pleased with the work, and have gotten many compliments from neighbors. - And in case you're wondering, it is NOT noisy when it rains.
Great product. Professional staff. Easy to work with from initial contact through to job completion. The roofers were excellent at their profession, conducted themselves properly at all times, pleasant to converse with, responsive to questions, and very detailed when cleaning up after the job was finished.
Areas Of Satisfaction - They met my needs because they did the job well. They did contact me a little earlier than expected, but it was due to opportunistic. I had to call my wife and say the schedule time changed. I was out of the country. But, it didn't change their work. They did an amazing job.
Recognized Excellence - Mike Gonet, He was true to his word, very informative. Told us exactly what they would do and stuck to it. Also went the extra mile when I needed help with the cupola. We cant thank him and his company enough for the wonderful job they did.
While I have not had the roof long enough to know if it has solved my leaking and ice dam problems, I can say that the work crews were excellent and courteous. They were all hard-working, worked quickly, and cleaned up after the job was done. I would recommend them on that basis, but as to the quality of the roof, I have to wait for a little snowy weather to be able to give an informed opinion.
I'm satisfied. And I think the work stands for itself for others to see.
Recognized Excellence - They were all good.
Recognized Excellence - Tom and Vlad were exceptional to work with. Both were professional and responsive to our needs.
We were very happy with the care taken and the work completed. I did not give a 5-star rating due to 1. Poor communication from the Project Manager, and 2. Pace of work completion (while this is tempered by excellent craftsmanship
Recognized Excellence - I would like to recognize everybody for their exceptional service. They did a great job.
Recognized Excellence - The installation team was wonderful - the jobsite was kept neat throughout the installation process.
Areas Of Satisfaction - They exceeded our expectations with their professionalism.
Areas Of Satisfaction - Craftsmanship, attention to detail, professionalism, courteousness, material quality, cleanliness
Classic Metal Roofs is very high quality.
Definitely, without a doubt would recommend Classic Metal Roofs.
We chose Classic Metal Roofs because their products are top quality, their customer service exceptional, their previous customers who we spoke with highly recommended them, and their workers very prompt and conscientious, especially Alex. We chose the rustic in shake gray and it looks better and stronger than we expected after installed. Our roof is now guaranteed for our lifetime and Classic Metal is our roofing company for our lifetime! Thank you again!
Additional Comments - I am very pleased with the product, and I'm pleased with the workmanship. It's something I've wanted for a long time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Classic Metal Roofs, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys