Great product. Professional staff. Easy to work with from initial contact through to job completion. The roofers were excellent at their profession, conducted themselves properly at all times, pleasant to converse with, responsive to questions, and very detailed when cleaning up after the job was finished.
Areas Of Satisfaction - They met my needs because they did the job well. They did contact me a little earlier than expected, but it was due to opportunistic. I had to call my wife and say the schedule time changed. I was out of the country. But, it didn't change their work. They did an amazing job.
Recognized Excellence - Mike Gonet, He was true to his word, very informative. Told us exactly what they would do and stuck to it. Also went the extra mile when I needed help with the cupola. We cant thank him and his company enough for the wonderful job they did.
While I have not had the roof long enough to know if it has solved my leaking and ice dam problems, I can say that the work crews were excellent and courteous. They were all hard-working, worked quickly, and cleaned up after the job was done. I would recommend them on that basis, but as to the quality of the roof, I have to wait for a little snowy weather to be able to give an informed opinion.
I'm satisfied. And I think the work stands for itself for others to see.
Recognized Excellence - They were all good.
Recognized Excellence - Tom and Vlad were exceptional to work with. Both were professional and responsive to our needs.
We were very happy with the care taken and the work completed. I did not give a 5-star rating due to 1. Poor communication from the Project Manager, and 2. Pace of work completion (while this is tempered by excellent craftsmanship
Recognized Excellence - I would like to recognize everybody for their exceptional service. They did a great job.
Recognized Excellence - The installation team was wonderful - the jobsite was kept neat throughout the installation process.
Areas Of Satisfaction - They exceeded our expectations with their professionalism.
Areas Of Satisfaction - Craftsmanship, attention to detail, professionalism, courteousness, material quality, cleanliness
Classic Metal Roofs is very high quality.
Definitely, without a doubt would recommend Classic Metal Roofs.
We chose Classic Metal Roofs because their products are top quality, their customer service exceptional, their previous customers who we spoke with highly recommended them, and their workers very prompt and conscientious, especially Alex. We chose the rustic in shake gray and it looks better and stronger than we expected after installed. Our roof is now guaranteed for our lifetime and Classic Metal is our roofing company for our lifetime! Thank you again!
Additional Comments - I am very pleased with the product, and I'm pleased with the workmanship. It's something I've wanted for a long time.
Many friends and neighbors have ask about the roof. We think it looks great. Some people have asked if it is loud during storms, but it isn't noisy at all. Plus, we immediately noticed a lower temperature in the top floor.
CMR are proven experts. Never use vendors that are not experts in this type of metal roofing.
If you are shopping for a new roof and are thinking metal...… go with Aluminum not steel and go with Classic Metal Roofs LLC. to do the work. They are not the least expensive out there and not the most expensive either. You will feel good about spending your money by hiring Classic to do the job. The quality of the materials is fantastic and the workmanship is second to none. If you believe in the adage " you get what you pay for " Then Classic Metal Roofs LLC is the only way to go.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Classic Metal Roofs, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys