CVS Windows and Siding

Problem Resolution

No problems.

Areas Of Satisfaction

The met my expectations in all areas. It was good.

CVS Windows and Siding provided excellent service.

Recognized Excellence

I would like to recognize everyone for exceptional service.

Areas Of Satisfaction

I was most satisfied with the outcome of the project completed by CVS Windows and Siding.

Additional Comments

We had a wonderful experience. The crew was immaculate and clean. We would absolutely use them again.

Areas Of Satisfaction

The siding and the quality of the work was really good.

Additional Comments

I was satisfied.

Areas For Improvement

None

They do excellent work, and I have nothing to complain about whatsoever.

Recognized Excellence

The window installers were excellent. They worked efficiently.

Areas Of Satisfaction

They got the job done very quickly.

Additional Comments

Everyone was very professional.

I don't think these windows are made well at all.

CVS Windows and Siding was on time and they showed up for the job when they said they would.

Problem Resolution

When I called to have them come back out, it took them a while to get back with me.

Recognized Excellence

I would like to recognize the installer & the gentleman that came out to fix my minor problem.

Areas Of Satisfaction

The installers exceeded my expectations, they were great.

Additional Comments

The installers were nice, they knew what they were doing. The guy that came back to fix minor problems was knowledgeable & answered all of my questions.

I am very satisfied with my windows.

Additional Comments

I am well satisfied.

Additional Comments

I am very satisfied and always recommend CVS Windows and Siding to others looking for windows or siding.

Recognized Excellence

The installers were pleasant and friendly.

Areas Of Satisfaction

I was most satisfied with the speed of installation.

They let me split it into 2 payments, so I was very grateful for that.

Value

The price was kind of high for me because I am on disability. I did appreciate the man did let me make two payments.

Recognized Excellence

The young man that came out here and the young man that did the work were both good. Thank you. I appreciate your kindness and patience.

Areas Of Satisfaction

I was impressed that they had a good attitude, and were polite and respectful.

Additional Comments

I would like more windows but I cannot afford it at this time. The windows were busted out and I filed a police report, but my insurance has a $1,000 deductible so I cannot go through them. I would like to know if there are any discounts or deals available to me so I could have these replaced.

I was satisfied with the window and with the workmanship.

Problem Resolution

I looked at the window when they put it in, and it looked great. The next day I saw black smudges on the outside. They put the new window out using dirty gloves. I still haven't figured out how to get the black stuff off. Soap and water won't do it.

Recognized Excellence

I liked everybody I talked to and everyone I dealt with.

Areas Of Satisfaction

The window that was there was 110 years told, and these are really nice.

Additional Comments

I thought they kept the mess to a very minimum, and they were done within about a minute and a half of what they said.

They came and did it when they said they would.

The servicemen that installed them did excellent work.

Recognized Excellence

The guy that installed the windows did a good job.

Areas Of Satisfaction

He did an outstanding job of caulking around the windows.

They did a great job. They were timely, efficient and did a very complete job.

Recognized Excellence

I'd like to recognize the rep that came out.

Areas Of Satisfaction

The windows are beautiful, high-quality, and have completely soundproofed our home. They have immensely reduced heating costs. It's absolutely amazing.

Additional Comments

They're wonderful and came through with everything they promised. It was exceptional service.

Quality Of Materials

Yes and No. The windows were fine, but the trim around the outside and the caulking wasn't really to my satisfaction. When they put the trim around the outside, they didn't put any insulation behind it. I was upset about that. Now, I don't know how I am going to put insulation in there myself. I had to go around and do additional caulking myself. They missed some areas after I checked more thoroughly.

Quality Of Workmanship

I am really happy with the windows as a whole. They are really good windows. I was just dissatisfied with the quality of the workmanship in putting them in.

Expertise

They were knowledgeable about the windows.

Problem Resolution

I haven't really complained yet. I need to do a better inspection of them come better weather.

Schedule

They had to cancel one time because of the rain. It was rescheduled. Then it snowed, but they showed up and worked on them.

Value

With the consideration of how they were put in with no insulation before they put the trim around them. I feel I didn't really get my monies worth. The windows I am satisfied with though. They seemed to be well constructed and have already made a difference in how my furnace runs in the house.

Sales Knowledge

They seemed to know what they were doing, but they did it in a hurried up fashion. On the bathroom window they had trouble getting that window out. It was a different type of window construction. I had to take the trim off the inside of the window because when I remodeled the bathroom I caulked all the trim on the inside of the window. It was a plastic trim in the shower area. I had to buy more trim and do that myself.

Recognized Excellence

I would like to recognize Ken for his exceptional service. He was the crew chief leader. He was very knowledgeable and help with questions that I had.

Areas For Improvement

CVS Windows and Siding fell short of my expectations with the lack of not putting in insulation around the windows. That was a big disappointment for me. That was the worst of it. Outside of that I am satisfied with the construction of the windows.

Areas Of Satisfaction

CVS Windows and Siding met or exceeded my expectations in regards to the quality of the windows.

Additional Comments

I would have been much happier if instead of rushing through the project, they would have given more of a professional type of workmanship on installing. The installation situation is what that is in regards to.

CVS Windows and Siding did a good job; they cleaned up after themselves, and were courteous.

Recognized Excellence

I would like to recognize Karl for his exceptional service.

Areas Of Satisfaction

They met my expectations.

Additional Comments

The follow up on the last installation that I had was not immediate.

We are very happy with our windows.

Value

We thought it was a little expensive, but we have also seen people who have windows that are nothing like ours.

Recognized Excellence

I'd like to recognize Matt Houck. He's a wonderful person.

Areas Of Satisfaction

They met everything. They really did a good job. The window over my sink split right up the center and they came the next day and put in a new window. We've never complained about them. Other companies charge you for the warranty, but not CVS.

Additional Comments

Everyone there was very nice all the time. No one was ever in a bad mood. We're very happy with CVS Windows.

Very good experience. Everything was done very well. Good workmanship. Pleasant people to work with.

Areas Of Satisfaction

We were very, very pleased with the windows.. The installation and clean up were great and it was an overall great experience.

Recognized Excellence

Everybody was exceptional. Matt the salesman and the people from Hink installation were very helpful and respectful.

Areas Of Satisfaction

I was very satisfied with the job they did.

Recognized Excellence

I would like to recognize Allen for exceptional service.

Areas Of Satisfaction

They meet our expectations because I like the way they caged the windows in, it turned out better then I thought it would.

Additional Comments

Overall we had a good experience.

Recognized Excellence

I would like to recognize John for his exceptional service.

Additional Comments

I am happy with both the windows and the siding that they did.

Areas Of Satisfaction

They really exceeded my expectations on the bay window.