Yes. Overall we could not have expected a better experience from start to finish.
Ben Tyler and his team are extremely professional and a pleasure to work with. We could not recommend them more highly.
Ben and his team were incredibly professional throughout the process, meeting most deadlines and keeping me abreast of timing changes when needed (entirely related to material arriving a little late). The results are phenomenal and I could not be happier with the team.
Recognized Excellence - George H. was fantastic as was the rest of the crew from Ben Tyler Building
Easier Than Expected - Having done a huge remodel with BTBR before, I knew they would be easy to work with and would do a great job.
Additional Comments - Always provide excellent, friendly service.
Recognized Excellence - Everyone was totally helpful and professional in every way. I cannot say enough good about the company and everyone involved. We were so happy with the whole experience
I did recommend Ben Tyler to a friend. I was so happy with the work.
Creative Solutions - I was very pleased with the design ideas Darryl Profit had that would fit my needs and city regulations. He didn’t just walk away from my project—he used his experience to help me.
If I need to.
Additional Comments - I am completely satisfied.
Ben Tyler Building and Remodeling exceeded our expectations in everything that they did.
Expertise - They were fabulous!
Recognized Excellence - I would like to recognize George Heath for his exceptional service. The whole Ben Tyler crew was absolutely amazing!
They are a wonderful company.
Customer Suggestion - They were exceptional.
Creative Solutions - We discussed and agreed on my proposal for alternate deck mounting to the house.
This was a very difficult project. An average contractor would have failed miserably. The overall quality of the end product of my remodel is excellent, I highly recommend Ben Tyler Building and Remodeling
Ben Tyler always does a great job.
I was very pleased with all of the work, the professionalism, the timing, and the options that were given to me. Everything worked out very well.
Additional Comments - Overall, we are incredible happy with the finished product. The deck is beautiful!
Recognized Excellence - I am thrilled with my deck and all of the workers. This project could not have been better.
Very high quality, great workmanship, and not only are all their trades high quality but they have the nicest people. They did a great job.
Before we started our project, Ben promised to make this project go as smoothly as possible and he and his crew have made good on his promise. We have additional work that needs to be done and hope to work with Ben Tyler Building and Remodeling again.
Dust & Dirt Control - Dust barriers were put up to keep everything contained to the construction area during demo and then put back up again while our wooden floors were redone. Plastic sheets were put on top of all of our "stuff" in the basement so that debris and cement didn't get all over our things...this was an issue underneath the bathroom that we had redone.
Employees & Subcontractors - Everybody has been extremely nice. For the most part, all of the subcontractors remained in the construction area.
PM Problem Resolution - Of course, we have run into some unexpected issues that have been brought to my attention. Charlie, our project manager, has resolved those issues with great efficiency.
PM Communication - Charlie has kept me informed about everything. Letting me know what subcontractors are coming on what day. Also, he is sure to let me know what time people are expected to arrive.
Recognized Excellence - Charlie has been very helpful in what some would call a very disruptive time. He addressed any pressing issues (e.g., cement that had come through the slats in the bathroom floor, taking look at a toilet malfunction (continuously running) in another area of the house, getting us immediate help when we had a pipe burst in our crawl space during our inclement winter weather, etc.). Have enjoyed chatting with Charlie and he has been very understanding as we have gone through all of the phases of our construction.
Additional Comments - Yes, I would definitely use Ben Tyler Building and Remodeling again. We have additional work that needs to be done and I would like to think that we could work with the same group. Having Charlie as our project manager was definitely a good match.
Recognized Excellence - Jeremy did a great job analyzing the situation before work began so as to have a quality product upon completion. He came over to my house several times to get it right before any work started.
Customer Suggestion - Keep up the same good work as I know you will.
All of the work that was done on my sister's home after she died was done in a timely manner. Jeremy Vokurka and his team were extremely professional and efficient. They helped our family in this diificut time in many ways by getting all of the renovation comleted without any additional frustrtaion.
Easier Than Expected - It was what I expected. All good.
Problem Resolution - They were particularly good at resolving problems.
Dust & Dirt Control - They controlled the dust and dirt very well.
Creative Solutions - They exceeded my expectations with their creative solutions.
Recognized Excellence - Charlie Keeling gave me exceptional service.
Additional Comments - We really enjoyed the project. We are very happy. I believe it was a difficult project to complete but Ben Tyler Building and Remodeling did a great job of taking care of our historic home.
It was a great experience, and it was not as intrusive as I thought it would be. They kept within the time schedule, and I love my new kitchen!
I would trust Ben Tyler Building and Remodeling with any of my home improvement needs. They are completely professional, and their commitment to excellence is unparalleled.
Overall we are extremely pleased with the quality of work, professionalism and Ben Tyler stand behind his projects and his name and we hired them based on referrals by friends and he didn't disappoint!
Ben Tyler has done several jobs for us and each time we have had a pleasant experience. The work was done to our specifications and the people were wonderful to work with.,
Recognized Excellence - We were very satisfied with the work of Ben Tyler Building and Remodeling. We had worked with George Heath, the project manager, previously and requested him for this job also. He's easy to talk to and he got the job done to our specifications. Other employees who work with George had only good things to say about him. Whenever we have some work done again, I wouldn't hesitate to call Ben Tyler.
I could not be more pleased with the work performed by Ben Tyler Building and Remodeling. I am grateful to have had such professional, and yet, personal, service from everyone involved in the remodeling process.
Customer Suggestion - I could not be more pleased. I am grateful to have had such professional, and yet, personal, service from everyone involved in the remodeling process.
Recognized Excellence - We thought everyone did an excellent job in working though all of the various challenges with us. They did not skip a step!!
Additional Comments - We love our new home because Ben Tyler and his group brought our vision to life!!
Ben Tyler Building and Remodeling provided exceptional quality in a timely manner, at a fair price. Everyone from Ben Tyler was exceptional, and the subs they chose were exceptional as well.
Customer Suggestion - They're too good.
Recognized Excellence - Really everyone on the job was exceptional. The subs they chose were exceptional as well.
We were really happy with the service we received from Ben Tyler Building and Remodeling. We would definitely use them again for our future remodeling needs.
I would highly recommend Ben Tyler Building and Remodeling. They met or exceeded all of my expectations in completeing our remodelling project. Very professional, easy to work with and always willing to take the extra step to solve problems.
Ben Tyler Building and Remodeling repaired our family room after a large tree limb fell into it. The experience went exceptionally well--from the initial debris clean-up to the final paint touch-ups. Every staff member was courteous and professional, responsive to our questions. The project was on budget with clear communication if we were incurring expenses outside the initial scope of work.
Recognized Excellence - The entire crew was very professional.
Ben tackled a tough job on a very old, historic house and made it work. I would recommend him without reservation to owners of historic houses.
Recognized Excellence - J.R. provided exceptional service. The redhead that travelled 100 miles every day to come to the job was amazing.
Schedule - We had agreed upon something in October, and we just received the product in March after many set deadlines. They had other jobs going on and put ours aside.
Easier Than Expected - I'm in the business, so I knew what to expect.
Recognized Excellence - Eric, the project manager, was exceptional.
Customer Suggestion - I would say the biggest thing is to keep up the good work.
Recognized Excellence - Robert did a fine job.
Additional Comments - They came out to fix our bubbles in our kitchen floor, like it was nothing.
Recognized Excellence - George, the foreman was good.
Additional Comments - I'm already talking to them about doing the next job, so that's an indication of how well pleased I am.
We were afraid our projects were too small to warrant the expertise and time of Ben Tyler and Remodeling. We are so glad we consulted him. While we could have had the job completed for less money, the quality of the workmanship, the professionalism of the staff, and the committment to customer satisfaction could have have been equaled. We are thrilled with the results and highly recommend Ben Tyler and Remodeling!
Schedule - We had an outdoor project which needed to be completed for a party and Ben Tyler's crew easily met the deadline.
Budget - While there were cheaper estimates for the job the quality of the workmanship would have been far less. I am really glad we picked Ben Tyler for the job.
Problem Resolution - We had two minor issues arise and one detail that was overlooked in the planning stages. All were completely resolved to our satisfaction.
Recognized Excellence - Besides Ben, the foreman on the project did an excellent job. The project that Ben did was several months ago, so I can't remember his name.
We are getting many compliments on the project that Ben Tyler did for us. He built a front porch that has made a significant difference in the appearance of our house.
Customer Suggestion - Ben Tyler really know their business.
Recognized Excellence - I really liked working with Ben, George and Robert.
Customer Suggestion - Just to keep doing what you are doing. Your work is exceptional and I will call you whenever I have more work to be done.
Recognized Excellence - Everyone I have known from Ben Tyler Construction has been top notch. Artists and craftsmen everyone. This time I worked mostly with Jeff and David. Both were great.
Additional Comments - Many thanks. I enjoy the new and renewed space everyday.
Recognized Excellence - George and Robert, the two men I dealt with on the crew the most, did a wonderful job.
Additional Comments - This is the 4th project they've done for me so you can count on getting good marks from me.
Construction Quality - They were absolutely fantastic. I will recommend Ben Tyler to everyone. I would give all of these a four plus.
Additional Comments - I think if Ben Tyler made some postcard size fliers that I could hand out to people who come by my home and see the great work that they have performed, then it could help spread the word about this great company.
Construction Quality - Definitely.
Recognized Excellence - Everyone involved.
Additional Comments - They did a super job.
Additional Comments - They were great and I loved them!
Recognized Excellence - George Heath and Robert Roberts were a delight to work with on this project. They were professional, friendly and worked very hard on our behalf.
Customer Suggestion - Just keep up the good work.
Recognized Excellence - They were all wonderful. Every single person was fabulous.
Recognized Excellence - The project manager was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ben Tyler Building and Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys