Yes. Overall we could not have expected a better experience from start to finish.
Ben Tyler and his team are extremely professional and a pleasure to work with. We could not recommend them more highly.
Ben and his team were incredibly professional throughout the process, meeting most deadlines and keeping me abreast of timing changes when needed (entirely related to material arriving a little late). The results are phenomenal and I could not be happier with the team.
Recognized Excellence - George H. was fantastic as was the rest of the crew from Ben Tyler Building
Easier Than Expected - Having done a huge remodel with BTBR before, I knew they would be easy to work with and would do a great job.
Additional Comments - Always provide excellent, friendly service.
Recognized Excellence - Everyone was totally helpful and professional in every way. I cannot say enough good about the company and everyone involved. We were so happy with the whole experience
I did recommend Ben Tyler to a friend. I was so happy with the work.
Creative Solutions - I was very pleased with the design ideas Darryl Profit had that would fit my needs and city regulations. He didn’t just walk away from my project—he used his experience to help me.
If I need to.
Additional Comments - I am completely satisfied.
Ben Tyler Building and Remodeling exceeded our expectations in everything that they did.
Expertise - They were fabulous!
Recognized Excellence - I would like to recognize George Heath for his exceptional service. The whole Ben Tyler crew was absolutely amazing!
They are a wonderful company.
Customer Suggestion - They were exceptional.
Creative Solutions - We discussed and agreed on my proposal for alternate deck mounting to the house.
This was a very difficult project. An average contractor would have failed miserably. The overall quality of the end product of my remodel is excellent, I highly recommend Ben Tyler Building and Remodeling
Ben Tyler always does a great job.
I was very pleased with all of the work, the professionalism, the timing, and the options that were given to me. Everything worked out very well.
Additional Comments - Overall, we are incredible happy with the finished product. The deck is beautiful!
Recognized Excellence - I am thrilled with my deck and all of the workers. This project could not have been better.
Very high quality, great workmanship, and not only are all their trades high quality but they have the nicest people. They did a great job.
Before we started our project, Ben promised to make this project go as smoothly as possible and he and his crew have made good on his promise. We have additional work that needs to be done and hope to work with Ben Tyler Building and Remodeling again.
Dust & Dirt Control - Dust barriers were put up to keep everything contained to the construction area during demo and then put back up again while our wooden floors were redone. Plastic sheets were put on top of all of our "stuff" in the basement so that debris and cement didn't get all over our things...this was an issue underneath the bathroom that we had redone.
Employees & Subcontractors - Everybody has been extremely nice. For the most part, all of the subcontractors remained in the construction area.
PM Problem Resolution - Of course, we have run into some unexpected issues that have been brought to my attention. Charlie, our project manager, has resolved those issues with great efficiency.
PM Communication - Charlie has kept me informed about everything. Letting me know what subcontractors are coming on what day. Also, he is sure to let me know what time people are expected to arrive.
Recognized Excellence - Charlie has been very helpful in what some would call a very disruptive time. He addressed any pressing issues (e.g., cement that had come through the slats in the bathroom floor, taking look at a toilet malfunction (continuously running) in another area of the house, getting us immediate help when we had a pipe burst in our crawl space during our inclement winter weather, etc.). Have enjoyed chatting with Charlie and he has been very understanding as we have gone through all of the phases of our construction.
Additional Comments - Yes, I would definitely use Ben Tyler Building and Remodeling again. We have additional work that needs to be done and I would like to think that we could work with the same group. Having Charlie as our project manager was definitely a good match.
Recognized Excellence - Jeremy did a great job analyzing the situation before work began so as to have a quality product upon completion. He came over to my house several times to get it right before any work started.
Customer Suggestion - Keep up the same good work as I know you will.
All of the work that was done on my sister's home after she died was done in a timely manner. Jeremy Vokurka and his team were extremely professional and efficient. They helped our family in this diificut time in many ways by getting all of the renovation comleted without any additional frustrtaion.
Easier Than Expected - It was what I expected. All good.
Problem Resolution - They were particularly good at resolving problems.
Dust & Dirt Control - They controlled the dust and dirt very well.
Creative Solutions - They exceeded my expectations with their creative solutions.
Recognized Excellence - Charlie Keeling gave me exceptional service.
Additional Comments - We really enjoyed the project. We are very happy. I believe it was a difficult project to complete but Ben Tyler Building and Remodeling did a great job of taking care of our historic home.
It was a great experience, and it was not as intrusive as I thought it would be. They kept within the time schedule, and I love my new kitchen!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ben Tyler Building and Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys