Everyone we worked with was kind and took the time for us to understand each step along the way!

Expertise

Expertise - Paul has a wealth of knowledge that proved to be a huge asset when drawing our custom home.

Professional & Organized

Professional & Organized - Bay Lakes was wonderful on keeping on top of things. On multiple occasions I had to call them and they quickly had my information in front of them and knew exactly what I was talking about.

Budget

Budget - Ryan was great on communicating with us and making sure we understood how any change would affect our budget.

Communication

Communication - Dan did a great job letting us know when certain phases of the build would be starting. He was easy to talk to and it was always nice to chat on site.

Problem Resolution

Problem Resolution - Bay Lakes took all concerns serious and were quick to address!

Areas Of Satisfaction

Areas Of Satisfaction - It was clear that each person was put in their roll for a reason. Paul, Dawn, Ryan, Mike and Dan were all an expert in their field and were super easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The design process and picking out supplies was really organized, and Mike in the office was always really receptive to communication and got back to us quickly.

We first met Bay Lakes at the Brown County Showcase of Homes and were impressed with their dedication to the prep work and making sure there were no surprises along the way. I can tell you, they absolutely do just that! They put in the work to get accurate numbers and give you a complete breakdown of where the budget goes; and we had zero surprises along the way!

Budget

Budget - All the prep work they do at the start allows for you to stay on budget pretty easily. We actually even came in under budget!

Problem Resolution

Problem Resolution - They are VERY responsive to the minor issues that did come up; either they addressed it directly or put us in contact with the appropriate people right away.

Selections Process

Selections Process - Dawn was fantastic with helping with flooring, tile, cabinets, you name it and she was available to help in the selection process. Mike was also outstanding in his communication of when final selections had to be made, and helping provide examples of different options for us to see.

Areas Of Satisfaction

Areas Of Satisfaction - Bay Lakes Builders met or exceeded all of my expectations.

From the design to the execution we were extremely satisfied with Bay Lakes Builders and would be thrilled to build our next house with them as well.

Overall, great experience but . I thought Paul and Dawn would have more interaction especially towards the end of project.

Areas Of Satisfaction

Areas Of Satisfaction - Their follow through on issues after we moved in met and exceeded my expectations. They were very good about that and making sure everything was right.

Areas Of Satisfaction

Areas Of Satisfaction - Ryan's organization and breakdowns were very impressive. Wood port doors also made the comment how professional and thorough the door order was.

Most of our friends are not from the area or don’t plan to build in Door or Brown counties where Bay Lakes typically builds so it may not be too likely. They build a very fine home however!

Schedule

Schedule - Thank you for this!! Since we had sold our home in March and closed on it a month before we could move into our new home, Bay Lakes staying on schedule was very important and they did a great job.

Construction Quality

Construction Quality - Thank you for building us a beautiful home and using high quality materials. Thanks to Ryan for suggesting the stacked stone used in our enclosed porch. We really appreciate that he steered us away from something else we had considered. That stone is gorgeous. The excellent workmanship shows throughout our home.

Clean & Safe

Clean & Safe - Every time we came to look at the progress things were clean. The paper covering our wood floors was really great and kept scratches from occurring. Dan made sure the subs didn’t damage our floors. The cleaners also did an excellent job before we moved in. Thank you!

Areas Of Satisfaction

Areas Of Satisfaction - Paul and Dawn are very personable. We chose Bay Lakes after meeting with 2 other builders because we felt very comfortable talking with Paul. He is very experienced and we trusted all of his suggestions. Bay Lakes has some wonderful subs and the businesses they use for selections do a really nice job and offer a nice variety of options. Bay Lakes took many phone calls from us during the home build and were very quick to get answers for us or call us back. We really appreciated that.

From the very beginning we felt Bay Lakes heard are wishes & concerns with building a new home at retirement age & on a budget.
They have a wonderful team of experts which guided us along to achieve our dream home. We couldn’t be happier.
Bay Lakes surpassed our expectations.

I have referred them and continue to refer them to others. Strongly recommend Baylakes Builders.

Expertise

Expertise - Great team with probably over 100 years of building experience among them.

Professional & Organized

Professional & Organized - Ryan is on the ball. Really helped the numbers side of the project come together for us and stay on budget (with what was controllable). Dan was on-site and kept the subs in order and home was completed on-time for our Fall Showcse.

Innovation

Innovation - Paul and Dawn had some great ideas during the planning process adding a hallway, utilizing a play area on our 2nd floor and being able to add a covered porch to our plan. Also had to get creative due to our HOA restrictions and they were able to figure out how to work within those guidelines to still get the home that we wanted with minimal compromise.

Construction Quality

Construction Quality - Excellent quality. They really have a great team of subs that they work with and can count on to get the job done and done right. Now we're a few months after the build and I can say that they/the subs still take pride and care about their quality of work as there have been a couple that have come back and fixed/tweaked/corrected a couple small items under their warranty and we've had no issues with them not answering our calls or coming back to correct those items.

Communication

Communication - The whole team was amazing to chat with and communicated with us via phone calls, texts, emails, and in person meetings. I was always able to get ahold of whomever I needed to.

Punchlist

Punchlist - We are now a few months past the build so I can answer this question better now then I would've been able to if immediately following our completion. We've had a few things that needed to be resolved after our construction and we have had no issues with the subs coming back out to do what was needed. Excellent follow up by their team and their subs.

Selections Process

Selections Process - Dawn is such a great asset to the team. The house (in our opinion) looks amazing due to her ability to guide us through the selection process. We had a really good idea of what we wanted, but she made it happen. Who knew there were like 30 shades of white!! She really helped us not only pick the correct 'white' or 'grey' or whatever it was we were working on but also was cognizant of our budget. Big win for the stone she was able to secure for us within our budget as well, like I mentioned above.

We’ve had so many positive comments on our house. Looking forward towards many years of enjoyment.

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism and how quick they responded to any concerns we had.

The Baylake Builders staff guides their customers through each step of the building process. They are easy to communicate with and they have wonderful subcontractors! We highly recommend Baylake Builders!

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations a lot with just the small detailing. They did a really good job communicating in the end if there were any issues. With COVID-19 and the pandemic, they did a great job making sure everything was up to my standards.

Additional Comments

Additional Comments - I would definitely recommend them to anybody, especially in this time with pandemic and COVID-19 making things difficult. They were very easy to work with and did a very good job.

We were extremely happy with Bay Lakes throughout the process...from lot selection and home design, to interior and external decisions, they were patient with us and helped us make good decisions.

Construction Quality

Construction Quality - We are very happy with the construction and feel like Bay Lakes built us a great home.

Communication

Communication - Bay Lakes was very proactive in their communication with us, and the change order process provided clear tracking on cost change as we progressed through the construction process.

Employees & Subcontractors

Employees & Subcontractors - Everyone we worked with at Bay Lakes was helpful and the subcontractors that we met with were easy to work with too.

Selections Process

Selections Process - Dawn was wonderful to work with and tried to really understand our tastes and preferences. When we sometime had no clue on what to select, she made excellent recommendations. We relied on her, really valued the input she provided, and are happy with the end result.

We would recommend Bay Lakes Builders to anyone wanting to build a new home. Paul an Dawn were very nice and took time with us to make sure we got it right. Once the plans were in place, Ryan, Mike and Dan took over and contacted us when decisions needed to be made.They let us know what was going on and we knew when the contractors would be there. When it was time to pick out finishes, Dawn set up appointments to pick out those things. She was very helpful keeping us on track with budget and color choices so we weren't all over the place. Of course it was covid time and things did not go smoothly. We have built before so we knew the process. Working with sub contractors with the covid pandemic was not easy. We had a few ups and downs, but in the end the house turned out beautiful. My one complaint would be was to have had Paul out there at times to see if we had any concerns and at the end, do a full walkthrough. This would have helped us get things done that were neglected. Things like spotty stained woodwork, nail holes not filled, toe kicks not nailed down and handles on cabinets a little uneven. We built a house over 4 thousand square feet, and paid a lot of money for. Those little details do make a difference and should have been done. Thet is why a walkthrough is important. We love the house, it is beautiful. We would recommend them.

Pat & Sue G

Areas Of Satisfaction

Areas Of Satisfaction - Paul and Dawn along with the members of there staff were great. If we had any questions or concerns they called or talked with us in person to address the issues. The design was tweaked to meet our vision. The house turned out beautiful.

Areas Of Satisfaction

Areas Of Satisfaction - The design and selection process was easy. I also appreciated being able to know where we were relative to the budget/cost. Calls and emails returned extremely promptly.

They were very easy to work with, made every possible change they could make to make us happy.

It was very important to us to find a builder we felt comfortable with. I tend to do a lot of research before making any purchase, as building a house may be one of the biggest projects/purchases we ever make, we took a few steps to find the best fit for us. We interviewed 6 different builders with Bay Lakes being our last meeting. We wished to build a more modest home. A number of other builders left us feeling that we were not worth their time in comparison to the higher cost projects they have. Dawn and Paul asked us questions that the 5 other builders did not which supported that they listened to our needs and took us seriously. They spent an hour and a half with us on the first meeting, in comparison to others who spent 15-20 minutes.

Additional Comments

Additional Comments - We love our house and we would definitely recommend Bay Lakes if you are building in the area.

this is the second time with Bay Lakes and the quality is spot on, The allowances are also better than most

Employees & Subcontractors

Employees & Subcontractors - everyone was great to work with from the employees at Bay Lakes to the electrician, plumber, and all of the subs

Areas Of Satisfaction

Areas Of Satisfaction - Paul Soletski went over and above in helping me secure my lo t and in the redesigning of my master bathroom, Dawn Soletski is knowledgeable and fun when selecting designs, and Ryan Soletski is precise and accurate in all of the budget processes!

Areas Of Satisfaction

Areas Of Satisfaction - They did a very good job communicating.

Recognized Excellence

Recognized Excellence - All of Bay Lakes employees/professionals provided good service.

Areas Of Satisfaction

Areas Of Satisfaction - They were kind and very professional. I am convinced that, with their many years' experience in this locality and in this market, Bay Lakes Builders was the right builder for me.

We built a house with Bay Lakes 20 years ago and had a great experience so we went back to them to build our next home. Our recent experience was even better. It was a smooth process that was fun. The staff is all good people who enjoy their job and want your home building experience to be a positive. My wife really enjoyed working with Dawn who is an exceptional interior designer.