Fantastic team from beginning to end!
We had a great experience using BB&R building an addition to our home, hardscape patio, and front walkway entrance.
We would highly recommend them! Excellent job!
We recently completed our renovation with the help of Kevin and Jane and their incredible staff! Our project was not simple but BB&R’s team and expertise always put us at ease. We were confident in the work and professionalism every step of the way! Communication and responsiveness was amazing- even if it wasn’t what I wanted to hear- they always had a solution.
We have a beautiful and functional kitchen that we can create wonderful memories in for years to come!
Barnes Building brought expertise in both design and construction to our project. They were honest about costs and the final project is beautiful. Once demolition began, the project moved forward quickly.
We already have recommended BB&R to many people (including our next door neighbors). We were so impressed by the professionalism that BB&R exhibited. We are already planning our next project and will absolutely choose BB&R again!
They were really easy and efficient to work with. They clearly understood what we were looking to achieve and executed it in a timely manner.
Yes, whenever I asked a question or had a concern, Kevin would take care of what I was asking about. Jane worked with me to get the right design and she was willing to help however she could.
Overall experience and quality of the work was excellent.
The workers were extremely friendly and approachable.
Recognized Excellence - Ryan was the greatest. Professional, always on time, no-nonsense, just gets the job done.
Areas Of Satisfaction - The communication throughout the whole project was wonderful. The project manager used tools to make the process really simple and easy. The quality of work and the team was amazing! Ryan was great as well. He was there each week with updates. Having a major project done in your house for months might seem like a huge disturbance, but it was actually pleasant having them here.
Recognized Excellence - Ryan, he was great!
Remodeling Concerns - I had concerns that the budget would get out of control and that the end result wouldn't be what we had expected. All of my concerns were unfounded because of how Kevin presents all the budget scenarios upfront and keeps you updated. All of the visual tools used to show the project updates through the process were really wonderful!
Professional & Organized - The professionalism of Kevin and his team throughout the project was noteworthy. Even when things weren't going 100% as planned they were always pleasant to deal with and quick to answer questions or concerns.
Schedule - The project timeline went fairly far off track due to a tile quality issue that snowballed the timeline of subsequent sub-contractors. Kevin communicated effectively throughout.
Budget - There was a slight overage that was unexpected. Kevin was reasonable in coming to a fair resolution.
Construction Quality - Everything is beautiful and solid. My father and 3 brothers are all contractors or in the building trades. They were all impressed with the quality and are often not quick with a complement -- this says a lot!
Communication - This was pretty high on the list of most important qualities I wanted in a builder. Kevin and his team did not disappoint.
Problem Resolution - Quick to respond and resolve.
Trust - They have been nothing but responsive and professional. I do not have any concerns in this area.
Overall Experience - Customer service is clearly where BB&R excel. Kevin, Jane, Ryan and the rest of his team were a pleasure to work with. Kevin and Jane made the design process enjoyable. They came up with some elegant solutions and ideas that we definitely would not have come up with on our own. I am extremely detail oriented and it was great to work with a team that "got" this and went beyond my expectations. Kevin and Jane were both easy to reach and quick to respond -- always in a professional and pleasant manner.
Areas Of Satisfaction - Kevin and his team did a beautiful job with our project and were excellent with communication throughout the project. The schedule went pretty far off track at one point, which was disappointing, but I was pleased that we generally felt like we understood what hold-ups were and when we could expect things to move along. Additionally, Kevin and his team were very responsive, professional and fair when resolving issues as they arose.
Recognized Excellence - Kevin and Ryan were both pleasant and very easy to work with.
Remodeling Concerns - We had a couple of slightly odd issues to contend with, Kevin and his team sorted them out and communicated effectively through each step. We never felt like we didn't know what to expect or that our concerns would not be dealt with effectively.
Additional Comments - Overall, I would say despite a few setbacks, this was as painless an experience as one might expect for a project this size. We are extremely pleased with the final result and feel like Kevin, Jane and their team were the perfect choice for our addition. We'd use them again in a heart-beat!
Schedule - We had several things come up that caused a delay. They certainly, tried to move things along.
Areas Of Satisfaction - We had several glitches come up, and they were very responsive.
Recognized Excellence - Everyone gave exceptional service; they were all quite responsive and helpful.
Employees & Subcontractors - We are very happy with all of the contractors we worked with.
Areas Of Satisfaction - We were satisfied with everything! Jane was a wonderful designer. The installers were responsive and trustworthy.
Recognized Excellence - We loved Ryan, Kevin, Jane, and Steve! The guy that did our tile was really, really good! The person who did our counter was exceptional!
Remodeling Concerns - We were concerned about the amount of space and how to fit our personal style! They did a great job with the space and giving us our style! We were really happy about that.
Areas Of Satisfaction - Ease of access to Kevin and Jane. They were very accommodating and responsive to questions or concerns we had.
Recognized Excellence - Ryan (not sure of last name). Ryan was our on-site lead and did a fantastic job.
Remodeling Concerns - Disruption to our daily life. Not having a kitchen for a lengthy period of time can be challenging. BB&R presented a schedule to help set expectations and also gave us some tips for organizing the space we had to utilize for a makeshift kitchen.
Areas Of Satisfaction - I was most satisfied with the fact that they were easy to work with, extremely reliable, made the process so easy and simple, and we just love the kitchen!
Recognized Excellence - I would like to recognize everyone for their exceptional service. They all did a great job. I enjoyed working with Kevin and his wife Jane. I also really appreciated Ryan and all that he added to the job.
Remodeling Concerns - The concern was just that it was a big spend and they just made the process so easy. We didn't have to follow up with anything. We just talked to Kevin about what we needed and he and his team took control. We really didn't have to worry about it and I really appreciate that. I think my Moms biggest concern was the fact that you would have to try to manage the individual pieces and that really didn't occur at all.
Additional Comments - I found them exceptional and I would recommend them to anyone. I am very please to have found them and we are considering having them help with a bathroom project now.
Areas Of Satisfaction - Barnes Building & Remodeling (BBR) completely renovated our master bath: new toilets, shower, tub, sinks, cabinets. BBR also replaced the kitchen sink, and remodeled our laundry room. The quality of the work was outstanding, particularly the tiling and stonework. BBR also gave useful advice on design and function.
Additional Comments - Friends and family continue to comment on how open and welcoming the space now is. It was a total transformation.
Additional Comments - This is our third major project with Kevin. He is reliable, easy to work with and can be trusted to keep his word.
Areas Of Satisfaction - The communication was excellent, and the work was consistently high-quality.
Overall Experience - It really was exceptional. Especially Kevin Barnes. He is personable, approachable, helpful, a good listener, and friendly. I felt confident with him. Dave Berard was also great, it's just the issues with the doors.
Areas Of Satisfaction - Joe handled items professionally. I had confidence in his work and suggestions. Kevin kept me updated on progress and resolved unexpected issues. Both listed to my questions and concerns. There were level and calm with my questions and did not display impatience.
Additional Comments - I would definitely use you guys again and recommend you to others. Thanks for a job well done and a warm and professional experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BB&R Design-Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys