I have found American Pest to be both professional and responsive to me as a client. Having been a customer for some time now I have found them to adhere to appointed times and dates of service, to be alert and ready to begin work on arrival, informative when asked questions and always pleasant and courteous.

My issues were addressed and staff (Lacy) was very pleasant and helpful.

Service rep (both) were very professional, new their work and did a great job.

Your people are knowledgeable, personable, and the service works whether I am or am not at home.

Better communication as to when the work is to be done. Sometimes we receive notice timely, other times your service agent only arrives. We wish always to be here when work is being done. If we can’t resolve this to our satisfaction, we likely will terminate.

Great service and problem resolved

The service providers are very professional as well as the scheduling staff.

Excellent customer service and pest control! The technicians are very professional and thorough.

The American Pest employee who comes to my home is terrific and takes care of any pest problems I may have

You do not follow up . You do not do a good complete inspection when first contacted.
You do not respond to calls.

Prompt and professional

Customer service by office and technician has been great.

The company is responsive and their technicians are knowledgeable. They have helped prevent any pest issues.

They escalate the costs too much.

The electronic monitoring is constantly malfunctioning and being installed incorrectly, as it continues to fail to detect movement even though mice are being caught in the traditional snap traps.

I would your company to others.

you did a good job to rid the property of termites, however the monthly charge is rather high and I'm giving thought as to whether or not to continue

Cost is reasonable. Technician is very thorough and knowledgeable about work. He is also professional and personable.

American Pest carefully sprayed the entire outside of the house. Im pointed out that thqt one of ther interior window sills had been chewed by termites but that was no longer happening.

We rarely see the technician who is supposed to check for areas where pests might enter the house, clean spider webs, etc. this was done on the first visit but I haven’t seen this done subsequently.

I used to feel more positively about American Pest, but changes over the last few years have dimmed my view. When I first started I had the same technician each time, or nearly each time. He was always always crisply uniformed including cap and presented himself at the door with his indoor equipment ready to check out my basement. I can never fault the quality of the work no matter who the technician is, but I miss the proof that the technician takes pride in his job and how he helps people.

Most recently, the technician sauntered up my driveway, no cap or bag and came to my door. This time I had not requested an indoor visit because my family had recently come down with Covid. I put on a mask, opened the door slightly and quickly explained. He was not masked and he literally jerked backwards. Perhaps I am reading too much into it, but seemed to step a little livelier after receiving that news.

As I said earlier, when I have needed pest help I have always received it.

Eugene J. is great!

They have provided consistent service and have been responsive to my requests.

You are effective and responsive.

The techs are always friendly and helpful, answering my Qs and addressing my areas of concern.