The overall time-table was slightly longer than anticipated, but communication about timing was good along the way.
Quality, courtesy and communication could not have been better.
Alloy has great people who do a terrific job. We’re very happy with how they have handled our renovation.
There was an unexpected emergency on site while we were thousands of miles away. The Alloy team discovered it, immediately dove in, and resolved the issue thereby averting major damage.
The people on our project were excellent to interact with and their work was expertly executed. They dealt well with all the quirks of our situation and our occasionally unconventional preferences.
The Alloy team is excellent; and the quality of their work, outstanding.
Really appreciate the excellent management of the subcontractors and schedule. It’s been very smooth from our vantage point.
Professionalism, accessibility, clear processes. They were very impressive.
The professionalism of the staff at alloy, was wonderful. No just the contractors, but the entire staff.
Alloy Workshop is the full package, from design to construction. I believe our project was one of the few manufacturing facilities they had designed and build (at the outset of the project), but they had the expertise to tackle a new category of project and execute it properly, including work-flow design considerations and engineering challenges.
Overall the Alloy employees communicated well with us, and kept the job site orderly and clean. The lead carpenter especially was very good at bringing questions to us in a timely fashion.
We certainly would work with Alloy again on a remodeling project and have recommended them to others.
They were very flexible in working within our limited budget and our desire to complete some of the interior work ourselves. Both male and female workers. Friendly people. They were compatible with our dogs, too.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alloy Workshop as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys