All American Window & Door Company was very responsive and delivered what they promised.
I've used All American Window & Door Company several times before and they have always completed a great job and I am always satisfied with their performance.
Marcus worked really hard on the entry door. He could have used extra help early on. Jim did appear on site in the afternoon to help him. Marcus was very conscientious and wanted to do a good job. Jim was excellent and finished the doors with Marcus. Roman mainly worked on the window. When he left mid afternoon we thought the window was done. It needed the screen and the windows would not come out for cleaning purposes and there were many sticky marks on the glass. Marcus (after calling his manager) was told how to fix the window so the panes could be removed. He cleaned the glass and put on the screen. Roman never told him about the window issues. Since it was dark out we did not see all the sticky mess on the glass & spent the next day cleaning the window glass. We felt Roman left his job unfinished and he did not inform Marcus of the issues. Marcus is to be complimented on his strong desire to satisfy the customer. If you have questions re the above feel free to call us 414-486-1406.
Quality Of Materials - Excellent. Very satisfied with the quality.
Quality Of Materials - Everything about our experience was perfect. The sales professional met with us outside to stay safe while presenting the product and giving us a quote. The showroom staff was friendly and knowledgeable. The crew was professional, wore masks and did a great job. We will be back for our next project.
We were very impressed with the quality of the door we had installed, along with the quality of the installation.
Recognized Excellence - I was very much impressed with how he did the job. My sons came in and said my gosh you got what you paid for on this one. I called your company to let you know what kind of employees you have.
Areas Of Satisfaction - They exceeded all of my expectations.
Additional Comments - I would never have a problem recommending your company. He didn't stand around and talk and waste time. He did his job methodically. I don't even want to use the door, I just like to leave it closed, it's so beautiful.
Recognized Excellence - Our sales rep Wes did an excellent job of detailing what types of windows and options were available - far better than the competition. He alone won us over after review 3 other leading vendors. During installation, the crew was courteous, observed COVID-19 distancing guidelines and well managed. The quality of their workmanship was excellent.
Recognized Excellence - I would like to recognize the installer.
Recognized Excellence - The two guys who came out and installed the door were really great and friendly.
Areas Of Satisfaction - The installation exceeded my expectations. The door and the trim work on the door are very clean and just looks great.
They are a very competent company.
The salesperson was very knowledgeable and friendly. He followed through on everything we wanted.
Recognized Excellence - I would like to recognize Dan for his exceptional service.
Areas Of Satisfaction - We got what we expected.
Additional Comments - We appreciate the work that was done.
I have already recommended them to someone!
Quality Of Workmanship - 6!
Recognized Excellence - I would like to recognize my salesman, Ben, and lead installer, Aaron.
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
Additional Comments - So far, so good. I am very pleased!
Recognized Excellence - Both of the installers for they were very courteous, easy to talk to, and very professional..
Areas Of Satisfaction - The ease of installion and the way the crew worked,
Additional Comments - We are extremely happy with the whole process. Only recommendation is if a window was not replaced, the company should offer the option to ensure the outside of that window looks consistant with the others. In my case, the window is located in the large bathroom.
Recognized Excellence - I was happy with everyone I met
Areas Of Satisfaction - I told them not to worry about the bushes in front of my house they are going to be removed but they still took care around the bushes
Additional Comments - I was happy with the lady in the show room all the way to the people who did the installation
Extremely pleased with the entire process. Knowledgeable salesman who was very responsive and not pushy. Reasonable prices for a quality product, and kind and professional install crew who kept us informed and cleaned up after themselves. Thank you! Sales rep: Cody G. Install: Adam
Communication - They had excellent customer service.
Recognized Excellence - Daniel provided exceptional service?
Areas Of Satisfaction - I was satisfied with the time frame.
I am satisfied with the amazing quality of the product, customer service, quality of work, and excellent longevity on guarantees on the product.
Areas Of Satisfaction - Their quality of the products, workmanship, and product guarantee exceeded my expectations.
Additional Comments - I will absolutely be using them for future projects as well.
I am still waiting to hear back from the installer!
Long story short...Great company to work with. Top notch employees
Quality Of Workmanship - The only thing I'm not a fan of is that the nails used to cover the door frame is visible. I'm not sure if this is avoidable but I'm going to try to sink them a little and add some type of way to cover the heads. It's not a huge deal but everything else looks so clean and beautiful, that stands out to me.
Recognized Excellence - The whole crew was great, but I would like to take this opportunity to say the AAWD's receptionist was probably the nicest person I've talked to at least in customer service, if not ever. Whether on the phone or in person, she was so happy and polite.
Areas Of Satisfaction - The whole process was great. The crew was very easy to communicate with and they seemed to be happy with what they were doing. To me thats important that a crew that comes to people's houses are happy with there job and take pride in there work
Additional Comments - Hopefully you guys keep this review in my records. Please put in my records this note. I would like to request the same crew when I do windows with AAWD
Recognized Excellence - Aaron, Marcus, Jim & Roman did a fantastic job. Appreciated them coming the day after Christmas, I know that was hard.
Areas Of Satisfaction - Great group of guys. Friendly, helpful & polite.
They did what we were asking. The guys were on time. So far, so good. Everything seems to be working fine.
Areas Of Satisfaction - Everything else was good and met my expectations in regards to the install process.
They did an excellent job. They were courteous and timely and efficient. I would definitely recommend them and I plan on using them again.
The crew, Marcus, Alonzo, and Roman did an excellent job. They were polite, professional, cleaned up after themselves daily and did excellent workmanship.
We have worked with All American Window & Door Company over the last couple of years, redoing all of our windows and doors, and their work has been outstanding. Outstanding customer service and support. Even when there was a flaw or issues with one of the windows, they noted it to began replacement. I am very satisfied.
Recognized Excellence - The crew leader did an excellent job in terms of supervising and communicating.
Areas Of Satisfaction - In all cases, they met our expectations. We have a 60 yr old home, so sometimes window casing and opening arent always standard, and their workmanship was very, very strong in addressing those. I do work on my home and have very high standards, and they met my high standards.
Quality Of Materials - So very white and I love the handles I chose.
Quality Of Workmanship - Doors are so quiet compared to my old doors.
Professional & Organized - Felt sorry for them in the rain towards the end of the installation. But they didn't complain.
Schedule - There was a little confusion the morning of installation; 1 installer was sick, but they were able to work around it and send me 2 installers.
Additional Comments - This is my first and probably only house I'll ever own. I think I chose wisely for the doors. Any additional work on doors/windows/siding will be done by All American Window & Door Co.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All American Window & Door Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys