They were great!
While the final product looks good on the surface, there was just so many times I had to correct things that I can not recommend them. If you open my cabinets, on the inside, it looks like someone didn't know how to find studs when putting up the cabinets. It looks bad on the inside. I took long 18 weeks for this project to be completed. Part of the issue was the insurance communication. Between my adjuster and Mickey and Julie, it didn't feel like anyone was actually in charge. It was kind of like they weren't professional enough to handle the job and own it well. It was always me second guessing things or asking them to redo things. A lot of things weren't done well the first time. For these reasons I wouldn't recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 911 Restoration Seattle as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys