Problem Resolution

Problem Resolution - I did not have any problems.

Recognized Excellence

Recognized Excellence - They were all great.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met expectations.

Amazing communication, promptness of getting the work done and very reasonably priced.

The company employs first rate workers that did an excellent job. Very happy with the work.

Recognized Excellence

Recognized Excellence - All the crews were very good

Areas For Improvement

Areas For Improvement - Some delays but nothing too much

Areas Of Satisfaction

Areas Of Satisfaction - All the products and construction was top notch

Additional Comments

Additional Comments - We are future planning on eventually having a new roof and interior painting done someday

I have already recommended 787 Construction.

Recognized Excellence

Recognized Excellence - Their responsiveness was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The responsiveness, professionalism, and quality of work exceeded my expectations.

Additional Comments

Additional Comments - We have used them numerous times and recommend them to our friends and family. They are small and a great company and they care. They are great people; I am happy to support them.

Types of work

Types of work - Installed an exhaust fan in the bathroom and routed the exhaust for two fans outside of the home.

Recognized Excellence

Recognized Excellence - Everyone I worked with did a great job. I don't think there are any names on my mind.

Areas For Improvement

Areas For Improvement - They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job, which I don't feel is all that common these days. They did what they said, and that is good.

Types of work

Types of work - Laundry vent replacement

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew for his exceptional service. He was very helpful.

Areas For Improvement

Areas For Improvement - Everything was fine. They did not fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The initial communication exceeded my expectations.

Additional Comments

Additional Comments - Everything was great. They were prompt.

Areas For Improvement

Areas For Improvement - On the day of repair there wasn’t anyone for me talk to confirm all the work being done and specific problem areas. Everything still got addressed properly.

787 Construction has excellent communication, quality of work, and responsiveness. I would definitely use them again.

Types of work

Types of work - Deck replacement.

Recognized Excellence

Recognized Excellence - I want to recognize Jaxson for his exceptional service.

Areas For Improvement

Areas For Improvement - The time frame took longer than we thought, but it was an outdoor project and so it didn't bother us that the time frame took longer and if it would have bothered us, they would have taken care of us.

Areas Of Satisfaction

Areas Of Satisfaction - The skill and knowledge about the problem and how to resolve the problem exceeded my expectations. The quality of their subcontractors was excellent.

Additional Comments

Additional Comments - We are going to consider using them for future projects.

I so appreciated and felt such peace of mind working with 787 Construction when they found and repaired a water leak on my roof & siding in the fall, and now, when they remodeled my kitchen and laid new carpeting in my living room and master bedroom. Everything looks absolutely wonderful!
As I stated in the review I submitted, "Matthew, Mariana, & Jax are absolutely awesome, as is the work done by their various crews! 787 Construction is truly a one-of-a-kind company!"

Communication

Communication - Matthew, Mariana and Jax, excel at communication. They explain proposed work in detail and answer any questions you may have. They are extremely responsive to all texts and phone calls. They keep you updated & informed about the work being done, explaining the schedule, & making sure you know what day & time the different crews will arrive to do the scheduled work.

Quality Of Workmanship

Quality Of Workmanship - All of 787's crews do an excellent job!

Expertise

Expertise - Matthew's expertise in all areas of construction Is incredibly extensive!

Professional & Organized

Professional & Organized - All at 787 are very organized. They treat you with respect, demonstrate tremendous professionalism, and are always receptive and helpful.

Work Done Right

Work Done Right - All of 787's crews (countertops, backsplash & grout, painting and texturing, carpeting) did an excellent job! I have received countless compliments and expressions of admiration from friends and neighbors on all the remodeling and improvements done in my house.

Recognized Excellence

Recognized Excellence - Matthew, Mariana and Jax are all amazing in everything they do!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - 787 goes above and beyond to make sure you are pleased with the work they have completed for you!

They were great and extremely fast, professional, and buttoned up from beginning to end.

Types of work

Types of work - Solar and roof

Recognized Excellence

Recognized Excellence - Mathhew and Marianna provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Matthew jumped on a time-sensitive project, and answering quickly was impressive.

Everyone was a pleasure to work with. Work done as promised on schedule. Everyone most courtyard friendly. All work was done well to our satisfaction on time.

Recognized Excellence

Recognized Excellence - A pleasure to work with everyone

787 CONSTRUCTION defines the term “stellar customer service”! Moreover, in an age when one often receives lackluster work and care from companies, 787 continues rendering exceptional quality work, with tremendous professionalism, and always in an attentive and friendly manner. After fixing my water leak in August, I was eager for them to start on my 40-year-old kitchen which desperately needed help. I had put it off, worried about finding a trustworthy contractor who would do quality work and provide guidance in making selections, but now, I knew I had that in 787!
Matthew, patient and unflappable, took me in hand. He suggested quartz countertops which are durable and low maintenance, and accompanied me to ProSource, where he brought out countertop and backsplash samples I might like, and introduced me to Jonathan, a fantastic rep with a great eye for design. I returned twice more and made countertop, backsplash, grout, sink & faucet choices under Jonathan’s excellent guidance & suggestions. Measuring was done, a template made, crews scheduled and work began. First, Jax showed up with his big smile and easy-going attitude to do the demolition, removal of stovetop, sink etc. Next, Carlos and Fabian arrived and diligently and expertly installed the countertop. The next two days Alfredo, assiduously worked at seating the backsplash and pencil tiles, applying the grout, and carefully caulking all around the edges. I then asked Matthew what I could do about my stovetop’s horribly rusted downdraft, and if he could install the new, better matching switches and switch plate covers I’d bought. When Jax returned to install the sink, and re-connect the stove top, he showed up, heat resistant paint in hand, and affably re-cleaned and painted the downdraft himself, installed the new switches and plates, and 787 never charged me for this extra work. The last crew, painters Rogelio, Carlos and Bonifacio came to repair the wall under the bar which had been covered with Formica. I had asked Matthew to also quote me a price for them to stain my 2nd story balcony at a future date, an impossible task for me. Well, before I knew it, not only did they do a wonderful job painting & texturing the wall, matching the texture on my other walls beautifully, but they stained my balcony and the whole under-structure as well! I was amazed, never dreaming that 787 would fit this job into their busy December schedule, and gratefully relieved that this unsurmountable task, to me, had been dealt with in such a routine manner.
Matthew, Mariana, & Jax are absolutely awesome! They are as warm, caring, and responsive, as they are knowledgeable, thorough, and committed to excellence. Their crews are respectful, efficient, skilled, and hard working. 787 CONSTRUCTION is truly a one-of-a-kind company!

Recognized Excellence

Recognized Excellence - Matthew, the owner. He kept me updated on what needed to be done & fit me in to schedule quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication & timely scheduling

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew Farrell for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations on all parts of the project.

Problem Resolution

Problem Resolution - We had a miscommunication about the paint color and Matt ensured the problem got resolved

Recognized Excellence

Recognized Excellence - Matthew Farrell

Recognized Excellence

Recognized Excellence - The woman who communicated with me via phone and text was awesome

Additional Comments

Additional Comments - I was very happy with the service.

787 Construction was a pleasure to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew and Jacks for their exceptional service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They worked exceptionally well with the insurance company to make sure everything was done correctly and claimed right. It made my life easier.

Clean

Clean - no nails after the job- no damage to plants or landscape

Safe

Safe - drone images great for roof

Communication

Communication - responsive after the job to help us with paperwork to get insurance discount

Quality Of Workmanship

Quality Of Workmanship - more nails for a more secure roof and better shingles to qualify for USAA discount

Professional & Organized

Professional & Organized - knows how to do paperwork to please USAA

Schedule

Schedule - on time on schedule

Recognized Excellence

Recognized Excellence - Matt and Mariana very responsive- they know their stuff

Matthew and his team are highly skilled and have great customer service. He was patient to explain the process to me and took the time to help me navigate the complicated insurance process. There was no pressure to upgrade and they worked with our budget. Matthew carefully inspects the work and makes sure that it is high quality. When I have questions or have to review something, there is never a hurry; all my questions were welcomed. Would highly recommend 787 Construction for roof work but also any work on a home.

Types of work

Types of work - Fence and Deck repair

Recognized Excellence

Recognized Excellence - Matthew

Areas Of Satisfaction

Areas Of Satisfaction - Help navigating insurance system

Additional Comments

Additional Comments - Excellent customer service, transparent with cost and labor, high quality

Additional Comments

Additional Comments - 787 Construction exceeded my expectations in all hail damage repair work. 787 Construction is able to prepare the repair narrative in a manner utilized by the insurance companies claims office. This allowed for the timely of authorization of the repair work and generous claim m payment by my homeowner’s insurance company (USAA).

I have already told several people about the excellent quality of their service and recommended them highly.

Clean

Clean - I was very pleased with how clean they left my yard.

Safe

Safe - They advised me which things to move away from the house to keep them and us safe, as well as recommending that we wear closed-toe shoes when walking outside during the construction process.

Communication

Communication - Matthew kept on top of all correspondence and even reached out sometimes.

Quality Of Materials

Quality Of Materials - He upgraded the materials for the same price.

Quality Of Workmanship

Quality Of Workmanship - Matthew came back to personally inspect the roof after it had been up for a month or so just to make sure that everything was still to his satisfaction.

Professional & Organized

Professional & Organized - They kept in touch and did what they said they would do in the same amount of time that they said.

Value

Value - I would say we received more than a fair value for our money. We had delayed getting a new roof way too long and there was more rotten sheathing than they expected, but they replaced it and did not charge us extra for the extra sheets of plywood.

Recognized Excellence

Recognized Excellence - Both Matthew and Jaxon were very personable and conscientious.

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - Matthews ability and extra time and attention to work with our insurance company to get everything we could from them vastly exceeded my expectation. I expected quality work in a short time on schedule and without extra charges and I definitely received that as well.

Additional Comments

Additional Comments - We had a wonderful experience!

Recognized Excellence

Recognized Excellence - Matt is the best!

Areas Of Satisfaction

Areas Of Satisfaction - Communication, workmanship, transparency

Clean

Clean - I can't see what's on the roof but I assume they left it clean. The only issue is that when they ripped off the plastic tarp they had nailed in to protect the roof during the storm before they could finish the work, they hastily removed it such that the nails flew all over the backyard. I'm still finding the nails everywhere but that seems like only a minor inconvenience to me on balance.

Communication

Communication - Most of the crew did not speak English well (and I don't have enough Spanish to communicate well enough. However, I don't think we're supposed to be communicating directly with the crew anyway. Matthew, the owner, was responsive and communicated effectively.

Quality Of Materials

Quality Of Materials - I have no idea what materials were used on the roof but I can only assume they were of high quality.

Quality Of Workmanship

Quality Of Workmanship - Matthew's crew is top notch, they're experienced at what they do. Workmanship is excellent. I liked that they took such attention to detail.

Professional & Organized

Professional & Organized - Matthew uses high tech software tools to manage his schedules and business and communication with customers efficiently. It did not replace the personal live communication but it only enhanced his ability to serve the customer. I really appreciated that he was above board on everything including permits, insurance, etc.

Schedule

Schedule - The rain did not agree with our schedule (lol). We were beholden to scheduling a time that was safe for the crew to work on the roof. We can't control the weather....

Areas Of Satisfaction

Areas Of Satisfaction - The precision with which the crew did the gutter repair work was beyond my expectations. I even saw the crew using levels to ensure everything was fitted properly.

Clean & Safe

Clean & Safe - There were a lot of nails after the job was done. I gave them the feedback.

Areas For Improvement

Areas For Improvement - I was very clear about cleaning up the nails after the project, even before they started the job. There were a lot of nails I had to pick up after the job. There was also another part of the job, which was the insulation, and they were blowing in insulation. When I opened the attic door, I had a bunch of debris fall on me, because they didn't clean the area around the attic. I just wanted to go into the attic and a bunch of small wood pieces fell on me. It was a small mess on their side.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from beginning to end met and exceeded my expectations. Very attentive to details, went above and beyond, making sure everything was done correctly. A couple of misses, where he said the gutters would be installed and missed it, but they came back after a few days and fixed it. Very competent and good at what he does. He already has a bunch of business in the neighborhood.

Current Referrals

Current Referrals - I've already made a ton of introductions to them, so they've got many projects afterward from me.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner, Matthew, for his exceptional service. He's the guy I've been working with and has done a really good job with everything. Even small attention to detail, very detail oriented, also extra things which he didn't have to do for me, like removing solar panels. My project was much more involved than just the roof, with insulation and solar. He coordinated that all really well.