A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (161)
New home (101)
Home for sale (52)
Interior renovation (8)
Whole house remodel (5)
Kitchen remodel (3)
Basement remodel (2)
Master bathroom (2)
Master bedroom (2)
Bathroom remodel (1)
Design build remodel (1)
Interior upfit (1)
Replacement windows (1)
Swimming pool (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Kirtland, OH; Concord, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Aurora, OH; Cleveland, OH; and 54 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 382 out of 549 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2017.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.
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