A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (110)
New home (49)
Interior renovation (8)
Whole house remodel (5)
Kitchen remodel (3)
Basement remodel (2)
Master bathroom (2)
Master bedroom (2)
Bathroom remodel (1)
Design build remodel (1)
Home for sale (1)
Interior upfit (1)
Replacement windows (1)
Swimming pool (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
We are happy with the end result, but the process to get there was not always easy.
The process has been fantastic, so far. Payne & Payne Builders has been very attentive and communication is excellent.
Never did we think we would be building a home at this stage in our life, but existing homes we viewed all seemed to be overpriced or in need of extreme makeover. Our experience was pleasant during the entire process: from the initial planning with Craig Gates to the everyday construction process with...
Our family is very happy with the end product and the quality of the subcontractors' work. Our project manager worked with us to define our vision and translate it on to paper. We were able to trust the team with the job site considering that we were living a significant distance away during construction....
We had a great experience with Payne and Payne and would highly recommend!
They are courteous and professional. They were in touch with everything all the time. They helped me design my house and told me things about what not to do and why. They have done it so many times that they knew what to do. It was a good experience .
Our job supervisor, Mark Ventura, always went above and beyond our expectations. His professional attitude is impeccable. The architect, Dan Posar worked diligently to make everything meet our special needs.
John and Jason were fantastic.John did an amazing job keeping the project moving every day. So many people would comment to me that they couldn't believe how quickly the home was being built and this was clearly due to John's ability to manage the schedule through the tremendous respect that the trades...
If we were to ever build another custom home we would not hesitate to hire Payne & Payne again. From their stellar employees to their highly skilled trade partners, Payne & Payne did a remarkable job. They re-built our 1905 home that was badly damaged in a fire to a brand new stunningly beautiful condition....
Jason and Jay were great to work with from concept to construction. They kept us informed throughout the entire process and were readily available to answer all of our questions. We love the house.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Moreland Hills, OH; Cleveland, OH; and 51 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 323 out of 468 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2016.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.