There was a tornado warning that occurred on the day of installation. I talked to the team about the predicted storms and they stated they had a plan. However when the tornado sirens went off, there was still a window that was completely wide open. Thankfully, there wasn't much damage but it felt like a better plan could have been in place. Additionally, when the job was complete the contractor did not go through the project with me and review anything.
I have used Opal for several projects from siding to windows and doors. Everytime they have been excellent from the first day to the last.
Top notch customer service, beautiful windows, exceptional follow up to any concerns
I already recommended a neighbor who is using your company for patio door replacement.
Great service and pricing
I had some issue with my first install but decided to give Opal another chance. I am now having the same communication issues again with getting things fixed.
Just about everything, installers were very good, communication was strong
Highly recommend!
The communication was a bit problematic at times and I'm waiting on a follow up to an outstanding issue.
Everything was great!
Opal was very professional and good to work with, from start to finish.
To who it may concern at opal. I just love how I may lock my patio door from the top. It's really a game changer on feeling like no one can get into my condo. I'm on the second floor ,but 36 years later I have beautiful doors without the ccol air blowing in as well. I could keep going. To bad I don't have more doors to be replaced.
Ps. Thank you so much for the bottle of wine and the jar of chocolate chip cookies. They were the Best I ever had.
Sincerely Susan Robinett
Good job to all: you have a great team of people
Pleasant and responsive service from beginning to end!
Did a great job. On time and budget
This company does wonderful work; however, they never stop asking for customer feedback. I’m happy to respond with ratings and comments, and I’ve already written a Google review and replied to everything they’ve sent. I appreciate that they care about doing a good job, but they need to relax a bit. You can only ask for compliments so many times before it becomes counterproductive. They’re wonderful, but I’ve honestly lost track of how many times I’ve been asked to provide feedback.
lots of communication, friendly people, eager to do a great job
Great communication from start to finish. Product was as advertised.
Customer friendly communication skills
Windows, Siding & Doors by Opal Enterprises' service was great. They were very professional and all-around very knowledgeable people.
Opal was proactive in outreach, transparent throughout the process, and accommodating in answering our questions.
The guys they sent were very good and pleasant
Project was done on time and the professionalism of the crew was exceptional
They were very quick, efficient, and did a great job installing it.
Overall, it was good.
They did great work, the salesman was great, and all around a good experience.