Areas For Improvement - I would say none. They were very easy to work with, the crew was great, and I really can't think of anything that they fell short on.
Areas Of Satisfaction - The crew that came in the day, exceeded my expectations. I did not expect it, and they were truly professionals, and I was very impressed with that.
Recognized Excellence - I would like to recognize the sales guy; he was really good. I would also like to recognize the on-site go to person, the project manager/ foreman, were excellent. They were both very young, and I was like, have they done this before? It was clear that they knew exactly what they were doing and were very knowledgeable.
Additional Comments - The customer service, in general, anytime I would call them, or they would call me, it was very easy to communicate with the office. Everybody there, was helpful. Sometimes when you call and have to leave a message it takes a couple of days, but the girls there, were on it.
Thoroughly knowledgable sales team with quick response times and all questions answered to satisfaction.
Smooth transaction and excellent workmanship.
From sales, to install and finally service, I felt may satisfaction came first. Everyone has been friendly and professional.
Problem Resolution - Quick, responsive. Friendly and respectful.
Recognized Excellence - Zack stayed connected and persistent at seeing me through the HOA and sales process. Bill and the install crew were professional and effective at fitting everything in on a single day.
Great service! Fantastic design and install crew.
It was great. I am very happy with my new windows. I have already some more new windows.