About this company
Next Door & Window
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience. Show more
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience.
# Quality installation is key, so having quality installers is critical. We have company-trained, certified, and professional installers. Upon arriving at your home, you will feel confident that your project will be done professionally and safely by our skillful installers. Their attention to detail is why we have such a high satisfaction rate.
# When the work is complete, all you have to do is sit back and enjoy the new addition to your home. We have already cleaned up everything. We are confident that you will be happy with the results just ask our thousands of repeat and referred customers. We also received The Complaint Free Award from the Better Business Bureau and have thousands of thank you letters from our satisfied customers.
# Our business relationship does not end after the product is installed. We will be here when you need us. This has been our family tradition since 1947.
# We stand behind our product and installation. With all company-employed technicians and thirty trucks in the field, we are able to give prompt and dependable service. When it comes time to schedule a service call we give a precise appointment time and we will be there. We have expertise in all of the areas of window, entry, and sliding doors, so we will do everything within our means to make sure the service is complete. Hide
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Satisfaction
Of 12416 surveys sent, 7008 were responded toReviews 5628
Of 7008 respondents, 5628 left a reviewRecent reviews
Donna W.
Jim S.
Lynet U.
Gintas S.
John L.
William C.
Jocelyn F.
Robert S.
Richard S.
Mimi C.
Keith L.
Justine M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The set up was excellent because it kept any insects and dust out of my house while the work was being done.
Michael S.
Mary D.
Additional comments
Communication
Communication - I was constantly provided updates throughout the process.
Installation Quality
Installation Quality - Great installation! My installer let me know what he was doing and went above and beyond to do the job perfectly.
Jenna A.
Doug L.
Additional comments
Installation Quality
Installation Quality - The crew did a great job to ensure dust and debris didn't get over the bed or furniture; they taped it off. I was impressed with the work they did and were in and out just a few hours.
Review in Orland Park, IL
Additional comments
Lead Source
Lead Source - This is the third time I have used them. I think I heard about them the first time through advertising.
John L.
Mike T.
Jeff Z.
Francine M.
Kathy C.
Nancy R.
Rose L.
Review in Madison, WI
The door product itself is good, and the Salesperson was nice to work with. However, our first door was damaged and the frame that was ordered was not what came on the install. The Install crew was great and helped us decide not to accept the damaged door and incorrect pieces, even though it would be a hassle to restart the process. From that point on, the service we received from the company was poor. The project manager was evasive and did not address our concerns. He took no accountability for the damage, incorrect parts, or for not catching any of those issues prior to the install date. We were expecting a replacement to be expedited at a minimum, but that was not the case, and we were given the same vague timelines as before. There was no proactive communication or updates, and we had to follow-up often. Eventually it seemed that Drew took over communication, which was appreciated. But that really showed us that the project delivery teams and scheduling teams were not helping. So the Salesperson and Install team were supportive and of high quality, but the process itself, the poor project management and the lack of accountability and urgency when issues arose was very distressing. If the experience we had was addressed or our concerns respected, I could see recommending because of the good pieces, but not overall at this point.
GuildQuality
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