Kroll Construction was founded in 1961 to provide our neighbors in Detroit and southeastern Michigan with high quality home improvement services. In an industry that is unfortunately known for poor service, our goal from the start was to become one of the top home improvement contractors and roofing contractors in Detroit and all of Michigan by earning the trust of our customers and building lasting relationships. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Vinyl windows (1562)
Basement remodel (1)
Bathroom remodel (1)
Historic restoration (1)
Kitchen remodel (1)
Whole house remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Kroll Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Kroll Construction in Detroit, MI; Livonia, MI; Westland, MI; Garden City, MI; Dearborn Heights, MI; Dearborn, MI; Redford, MI; Canton, MI; West Bloomfield, MI; Taylor, MI; and 144 other cities in Michigan.
In this report, Kroll Construction has published a summary of the customer feedback they've received since they joined GuildQuality in March 2015. In that time, 887 out of 1,738 customers (51%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2018.
Kroll Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Kroll Construction customer, and if Kroll Construction completed work for you after March of 2015 but you haven't yet received a survey, please let us know.
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