Jackson Design and Remodeling is an award-winning industry leader with an outstanding portfolio of design and remodeling in San Diego. With our unique process for design build remodeling, we deliver distinctive designs and successful builds that result in a remarkable 97% client satisfaction rating. Our designers avoid cookie-cutter trends, expertly developing kitchen, bathroom and whole-home designs as the individual expression of each client.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Kitchen remodel (349)
Design build remodel (348)
Bathroom remodel (347)
Whole house remodel (347)
Basement remodel (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
Our designer, Alison Green, was outstanding. She really held the whole project together. She was so well-informed, understood our wants and needs well, and was a pleasure to work with. If we could "rate" her, she would get 5 stars!!
George Loflund, Mitch Jackson, and Chris Gallo were great to work with. If I had any questions or needed something done, all I needed to do was talk to one of them and I would get a response.
The entire project was well-coordinated and completed in a very timely manner. From the time the demolition started until the project was completed, every project item was sequenced well and there were no wasted days to speak of.
Mitch Jackson and Chris Gallo did a great job of keeping us informed of what to expect each day. They kept us informed via text, e-mail, or in-person communication. If we had any questions, they were only a phone call away.
Mitch and Chris kept us informed daily.
The workers did an excellent job of leaving the worksite clean at the end of each day. I never had to ask any of them to please clean their mess.
There were times when none of us were home while work was being done. The workers were great about entering the house, doing their work, and making sure the house was locked and secured when they finished. We did not have any issues with things in the house being out of place or missing.
I believe the final project turned out better than our original design and desires.
One of the reasons we chose a design-build process was to get the assistance of a design team. The JDR design team was very helpful in designing a kitchen that would be efficient, easy to operate in, and looked good.
George was very helpful in showing us the selections for cabinets, countertops, and flooring. He was able to show us the many different choices without having to spend alot of time going to different vendors. Seeing what is available at the Home Expressions showroom is very helpful, but actually going...
As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; La Jolla, CA; Poway, CA; Escondido, CA; Chula Vista, CA; Carlsbad, CA; El Cajon, CA; Encinitas, CA; La Mesa, CA; and 18 other cities in California and New York.
In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 318 out of 347 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2016.
If you are a Jackson Design & Remodeling, Inc. customer, and if Jackson Design & Remodeling, Inc. completed work for you after January of 2006 but you haven't yet received a survey, please let us know.
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