My windows fog in the morning from the dew; I am pretty sur I was informed this would not happen.

The office and installers need to communicate better.

Everything was accomplished in good order. Jeff was an amazing installer, very professional and knowledgeable.

OFFICE WORKERS, MANY QUALMS ABOUT THIER PROFESSIONALISM. KEPT HANGING UP ON ME.

professionalism and skills of all involved

Upfront

My windows are beautiful and were installed neatly and attractively.

I struggled with the process. I set an appointment for a quote online. I then received several calls a day until I physically spoke to someone. What is the point of having an online portal if you're not going to use the online portal? The salesperson arrived on a Sunday morning and seemed very put out that he was there on a Sunday morning, even though we didn't specifically request Sunday morning, it was offered to us. The sale was VERY high pressure, like we'd be leaving thousands of dollars on the table if we didn't sign and pay the deposit that day. It was very uncomfortable. I didn't feel like I could compare options and so I don't feel like I got a value at all.

The wait time for the final measure was prompt and easy, but was again set over the phone. The wait time for the installation was, however, sooner than anticipated and the wait time between the arrival of our windows and the actual appointment was reasonable.

The installation team showed up early (great, no issue here). They ran into a problem with wires in the wall they were taking out. My husband was able to shut down the electric to that wall, but we had to call an electrician. I'm shocked that the issue wasn't anticipated and that there isn't someone on the Universal Windows Direct team who can handle this type of work when you know you're cutting into a wall. Also, the installation team was not neat and tidy in our home. The windows were filthy, the floors were filthy, and I would have anticipated better. Additionally, the trim was unfinished, another detail that left the job feeling unfinished. This is definitely not a "we do everything" installation that is commonly advertised out there.

Overall, I'm disappointed most with the constant phone calls, no use of text or email to manage scheduling. I didn't even receive any online confirmations of appointments or a receipt. It's 2025, you'll get more customers if you step out of the "we only do business over the phone" mentality. Secondly, I'm disappointed that the installation team showed up and immediately said we needed an electrician. This is highly unprofessional.

Installers were very good,quick,thorough and communicated well about what they did and any special instructions.

Very dependable and honest with all transactions

Installation crew was courteous and professional.

Still processing...

The group of men that came to install my windows were very nice and efficient they all know the wrk well, and did a fabulous job!

Great person and a great person putting up all 5 of my windows.

Please read whole survey

Screwed up my checks. Took money out of my account without contacting me or my approval

Quality

Liked the windows

Installers arrived promptly and did a quality job with our installation. Clean up was thorough.

I would recommend Billy and Ted, only, to be put on a project installing windows. They are true professional installers and finishers. Great personality, smiling and polite. Love them both.

the

The 2 young men, Jake was one, don't remember other man's name, we're very nice, friendly, and efficient! I was able to be right there to search the process of installing my new windows!

Jake was knowledgeable and made sure I understood all the details. He took his time and demonstrated everything. Very nice fellow.

Answered all questions, professional and not pushy, able to get discounts to make bit affordable.

This is our second major project with Universal Windows direct, the first being the replacement of patio doors several years ago. We have been so pleased with those that we didn't go further when we were looking for replacement windows. Our two patio doors and ten first floor windows that have been replaced so far are beautiful and work like a dream. The quality is exceptional. We are looking forward to the final phase of replacing 11 windows on our second floor.

We have been extremely pleased with our sales rep, Rob Ashurst. His knowledge and experience about the product, the company, and construction in general was a rare and refreshing find in home improvement salespeople. Rob had to jump through extra hoops for the building permit due to the historic status of our 1860s home, and we truly appreciated his extra work and perseverance. He has communicated with us thoroughly throughout the entire process.

In addition, our installation team of Eric and his assistant (Ryan?) was exceptional. Eric told us he was a long-time employee of the company (20+years) and his experience and pride in the product showed. So rare to find such exceptional people on a home improvement project.

We highly recommend calling Rob Ashurst at Universal Windows Direct of Cleveland for replacement windows.