Two Generations of experience, perspective, and wisdom. The roots of this family owned company were planted nearly 40 years ago in Orange County. Jim “JC” Cuthbertson worked every phase of residential, commercial, and premium retail finish carpentry. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Fire damage restoration (117)
Insurance repair (117)
Water damage restoration (117)
Storm damage restoration (92)
Mold remediation (25)
Tree damage restoration (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Ikon Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Ikon Builders in Mission Viejo, CA; Irvine, CA; Huntington Beach, CA; Anaheim, CA; San Clemente, CA; Laguna Niguel, CA; San Juan Capistrano, CA; Orange, CA; Garden Grove, CA; Santa Ana, CA; and 29 other cities in California.
In this report, Ikon Builders has published a summary of the customer feedback they've received since they joined GuildQuality in April 2018. In that time, 52 out of 117 customers (44%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2018.
Ikon Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Ikon Builders customer, and if Ikon Builders completed work for you after April of 2018 but you haven't yet received a survey, please let us know.
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