Subject: After a burst hot water pipe destroyed our floors, carpet and walls, IKON did more than repair, IKON enhanced our home.
Our neighbors witnessed the aftermath of our home’s damaged due to the hot water pipe burst.
They saw the finish on the new flooring in the family room, bathroom and kitchen.
The newly painted reconstructed walls. The new family room carpet, beautiful new bar and countertop, totally revamped bathroom and kitchen cabinets with impressive countertops.
Our neighbors jaws dropped when the restoration was completed.
They asked for the restoration company’s name.
The masterful restoration was in IKON's hands.
Lead by the talented Project Manager Anthony Lopez.
It was Project Manager Anthony Lopez’s assurance that calmed our nerves regarding the major damage.
Anthony skillfully managed our expectations, the due dates and an impressive assortment of floor, carpet samples and countertops to choose from.
Our confidence in the process was building rapidly due to Anthony.
What capped it was Anthony's sensitivity to our aesthetics.
His taste contributed to our home’s enhancement.
IKON’s Anthony Lopez lead an incredible group of craftsmen. A pleasant educational experience.
We looked forward to seeing the talented crew everyday.
The quality of craftsmanship for the plumbing , walls rebuilt, replastered and painted was impressive.
A couple of our neighbors had comment they had a portion of their walls replastered for a minor repair. Their walls were left with a smooth finish on the repair. Did not match the original walls pattern. They thought this was the state of today’s wall repair finish.
Not so with us.
Our neighbors liked that our walls pattern continued throughout the kitchen, bathroom and family room.
They could not tell where the original wall started and the repair ended.
Excellent.
Every morning we enjoy our splendid home.
Thank you IKON
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Thank you Anthony Lopez.
I was very happy with them.
I was pleased with everything Ikon Builders did. They are very professional.
Areas Of Satisfaction - Ikon Builders met my expectations in all areas.
This was a good experience. The people are really nice and make it easy. They solve the problem and give good information. When he promised something, he did it.
Problem Resolution - Ikon Builders addressed and resolved problems, and had a really good experience with the company.
Clean & Safe - They make everything clean on the job site after coming into my house.
Areas For Improvement - They did not fall short of my expectations. They were on time, and I got my house back, and the company did a good job.
Additional Comments - If I had the opportunity to work with the same company again, I would. I want to thank you so much for working so hard and making me life easier. There was a lot of stuff and everything was difficult and really stressful.
Areas Of Satisfaction - Great PM…no complaints
Areas Of Satisfaction - The general workers were great, professional, and excellent workers.
Great team at Ikon…very professional from start to finish
Areas Of Satisfaction - Total customer satisfaction
Additional Comments - Great Job IKON !
Areas Of Satisfaction - Satisfied in all areas.
Areas Of Satisfaction - Josh was extremely helpful, professional, friendly, knowledgeable and punctual. the work crew was very friendly and clean.
Additional Comments - I would highly recommend Ikon Builders to any of my relatives, friends and neighbors
Without a doubt, I will recommend IKON to anyone that has a need.
PM Repair Process Explanation - We were told upfront what to expect, and if a glitch in scheduling came up, we were told right away.
Areas Of Satisfaction - Every area within this project exceeded our expectations.
Additional Comments - My wife and I are totally pleased with the whole experience and with the outcome.
Areas Of Satisfaction - Communication was great
Additional Comments - It was a good experience.
Great service by all included on your job. Anthony had great communication, great work from the installers and movers.
Communication - Anthony was awesome, kept me in the loop at all times.
Areas Of Satisfaction - The movers were very helpful.
Just N0!!
Overall they did good work despite a manager change. However as a relatively small project our schedule got pushed around a lot and so my Dad didn't live long enough to see the kitchen restored after his accident. Partly this was bc IKON wouldn't rebuild the old cabinets or order appliances and we had to get a cabinet maker and we had to coordinate such things as the right size of the double oven cabinet. See below for other examples of delays and things that unnecessarily took multiple tries to get it right
Good company, courtesy, and well planning. however it took few months to complete things should be done by few weeks
PM Repair Process Explanation - My project manager gets a five-plus. They did a great job explaining the repair process before beginning the work.
Areas Of Satisfaction - Carmen was great. I really liked that I could sign digitally. I liked that it was fast and effective. They gave me a timeline and stuck to it. I didn't like that it took a long time, but it was not their fault. It was insurance. It was explained and was not just a waiting process. They said this person comes on this day, and this takes a week. They just explained things. I've had other people come in before that didn't make sense or it takes way longer. They were transparent.
We wanted to let you know that the Ikon team did a great job all around, and Franciso, Chico and Leo were a pleasure to work with! We've already told multiple friends and neighbors about the positive experience with Ikon, and we plan to meet with the Ikon team again soon to discuss other updates to our home.
I would never use icon Builders again. I believe they lowballed my expenses to the insurance company and made no effort to help prove the quality of what I had owned before. They didn't listen to the things I said and only cared if I had some sort of proof of what I told them. They didn't show up several times when they made an appointment to do so and the only time they seem to be any hurry about anything is when they wanted to pick up money. I never felt they were on my side in any way and believed they are far overpriced.
The beginning setup process with Ikon Builders was all very positive. My correspondence with our project manager was excellent. Everything was fine up until it was winding down. The project was winding down, then it was hard to reach anybody or get action after we signed the paper before it was done.
In general, the work was okay.
They were outstanding. They met all of my expectations.
Ikon Builders was very quick, efficient, clean, and easy to communicate with.
They did a good job, and were very helpful. There are a couple of things they missed, and I've requested more help.
Areas Of Satisfaction - They did a good job on repairs. The project manager was very professional and very helpful.
Great company and excellent communication with Anthony
Expertise - Every IKON employee new their role and did a great job
Communication - Anthony always kept us up to date with what was happening on each day