FREELITE, which began in Tucson in 1977 under the name "Desert Living," was not founded by businessmen. We were seven friends in our twenties, well-educated but naive, with big ideas and varying levels of carpentry experience. We were not particularly money-driven, and we were poorly capitalized, but we were resourceful and we were persistent. Our goal was to build an organization that would provide a livelihood for ourselves and for others while materially impacting our customers in a beneficial way. The company was to be a vehicle for making a mark on the world. We quickly learned that it wasn't easy to start and sustain a business. We tried landscaping, and then greenhouse building, and made very little money in those early years. Eventually we stumbled on a new product, skylights, that was just coming into vogue, and we were able to ride the wave of a new trend in home improvement: opening up interior spaces to natural light. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Windows & doors (588)
Lighting retrofit (519)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, FREELITE, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of FREELITE, Inc. in Phoenix, AZ; Scottsdale, AZ; Tempe, AZ; Mesa, AZ; Glendale, AZ; Peoria, AZ; Paradise Valley, AZ; Chandler, AZ; Sun City, AZ; Fountain Hills, AZ; and 30 other cities in Arizona, New York, California, Minnesota, Oregon, and 4 other states.
In this report, FREELITE, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 845 out of 1,272 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2017.
FREELITE, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a FREELITE, Inc. customer, and if FREELITE, Inc. completed work for you after July of 2010 but you haven't yet received a survey, please let us know.
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