Feinmann is an award-winning design/build firm, specializing in kitchen and bath remodels, room additions, and whole house renovations. From listening to our clients over the past 20 years, we have learned what matters most when it comes to making major home improvements - in short, they look for ingenious design, a well-articulated process, superb craftsmanship, responsive service, and the best value for the cost. That is why we have built a complete range of in-house services, from expert planning all the way through fabrics and furnishings, around exactly these requirements. And, even when a particular project is complete, we are committed to enhancing our relationship through on-going education, acting as a sounding board for design and remodeling issues, and helping address the hands-on maintenance needs of our clients.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Energy efficiency upgrades (188)
Kitchen remodel (188)
Design build remodel (187)
Whole house remodel (174)
Bathroom remodel (9)
Historic restoration (3)
Basement remodel (1)
Screen porch (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
I want to recognize pretty much everyone we dealt with -- Barney, who designed in a window; Steve Prittie who kept a lookout for homeowner maintenance things we needed to take care of and really "got us" and our style and made many extremely good design innovations, and he was a great communicator; the...
The design innovations -- a small window here, a built-in cabinet there, a particular floor tile, a lighting choice -- went beyond anything we would have thought of ourselves, and made the difference between just building an addition and a bringing transformative look to our house. Many of the design...
Steve Prettie, Project Manager and Kris Beder, Lead Carpenter. Both men have remarkable skills. Steve was always positive and never rattled by the "surprises" that came up. Kris is a well rounded professional with skill beyond carpentry. Always ready to discuss anything and help guide us in making the right decisions.
Tammy Russo, project manager; David Ramirez , lead master carpenter;
At this point, with renovation completed, the way Feinmann Inc can help is to continue to offer their aid in any repairs that might be needed in the future.
We were searching for a firm that would provide both design and construction products under one roof. A firm with a solid reputation, whose finished products are stylistically similar to what we had envisioned for our home. We sought a firm that could provide the fine carpentry finish required to match...
When undertaking an extensive remodel involving gutting a kitchen for a busy family while living in the home, one can only expect there to be some stress. Feinmann Inc made the process of attaining our dream home as seamless as possible with results that meet all our expectations.
Feinmann, Inc. is professional and courteous. They helped us create a beautiful space. Although it was not a perfect experience, I would choose them again.
Kris Beder had wonderful, innovative ideas to solve problems as they came up during the project. And he did wonderful, meticulous work throughout.
The people at Feinmann took a personal interest in making our home as wonderful as possible. They had very high expectations of themselves and all the sub-contractors.
As a GuildQuality Guildmember, Feinmann Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Feinmann Inc. in Lexington, MA; Arlington, MA; Newton, MA; Belmont, MA; Cambridge, MA; Boston, MA; Brookline, MA; Burlington, MA; Weston, MA; Winchester, MA; and 26 other cities in Massachusetts, Maryland and Rhode Island.
In this report, Feinmann Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in November 2005. In that time, 181 out of 258 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2016.
Feinmann Inc. surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Feinmann Inc. customer, if your project doesn't match the above exceptions, and if Feinmann Inc. completed work for you after November of 2005 but you haven't yet received a survey, please let us know.
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