GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (171)
Home for sale (171)
New home (171)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
Their people were just great and we enjoyed every phase of the project.
Outstanding quality and efficiency
I found it very easy to work with FBN. The staff is professional, friendly, and respectful of my time,. They communicate in a timely manner. Their work is excellent!
We have worked with many contractors over the years, but we cannot imagine working with anyone else. The quality of work, attention to detail and willingness to go above and beyond to honestly work out the inevitable challenges that crop up in any large project set FBN apart from others. Also, a small...
FBN managed a major renovation for us - while we were 1000 miles away. They kept us informed, sent us photos, solicited our feedback when needed but didn't barrage us with lots of unnecessary details. A great team and a great reno.
FBN Construction did a fine job with our kitchen remodel in our South End condo. Working in the city can be tough and they handled it well.
The tile work was inadequate in that the shower floor did not drain the water. The stale odor was a constant daily reminder. Frustration? You bet. We sold the apartment after spending $100k for the bathroom remodel with FBN.
Overall good and timely work.
I cannot sufficiently praise FBN for the outstanding quality of their work in completely renovating my condominium. Every aspect of their work was of the highest quality. My condominium is located in a nine story brick building built in 1925. The building's construction presented many challenges....
Top Notch everyone of the crew and contractors of FBN are great, concerned, caring and professional with high craftmanshjp highly recommended!
As a GuildQuality Guildmember, FBN Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of FBN Construction, Inc. in Boston, MA; Needham, MA; Wellesley, MA; Brookline, MA; Newton, MA; Lexington, MA; Waban, MA; Winchester, MA; Milton, MA; Cambridge, MA; and 33 other cities in Massachusetts.
In this report, FBN Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2009. In that time, 161 out of 402 customers (40%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2016.
FBN Construction, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a FBN Construction, Inc. customer, and if FBN Construction, Inc. completed work for you after March of 2009 but you haven't yet received a survey, please let us know.
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