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FAS Windows & Doors

314 ratings
3020 Mercy Drive, Orlando, FL 32808(866) 737-7173
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About this company

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FAS Windows & Doors

FAS Windows & Doors is Central Florida's largest volume window and door dealer for replacement and new construction windows and doors. FAS stands for Father And Son, and Ernie & John Wilding stand behind the sale and installation of every product we carry. More

GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2013, 2015
Feedback Milestone
5-Year Anniversary
2017 - See more

Types of work

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Windows & doors (978)

Gutters (972)

Projects

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Photos

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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FAS Windows & Doors

Review by

From quote to job completion I had a great experience with FAS Windows and Doors. I would highly recommend them.

Response from FAS Windows & Doors

Jul 06, 2017
Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
Mark as helpful
    • FAS Windows & Doors

    Review by

    This was our second time using the company, if possible, the service was even better than the first time.

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    I have been recommending FAS to everybody I talk to about getting new windows. From the salespeople to the office staff and the installers. Very polite, attentive, and just a wonderful business all the way around. Keep up the work. Great Great customer service.

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    Terrific company - honorable, friendly people with a quality product for a fair price - what more can you ask for?

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    The customer service is great. They always returned my calls, and kept me informed.

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    FAS Windows & Doors is outstanding!

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    The schedule was no where close! They claimed i had to have all window coverings before the order could be submitted. However the contract clearly stated that needed to be at completion of the job. Then they claimed and I quote " the window company didn't have glass to complete my order " i then got...

    Response from FAS Windows & Doors

    Dec 16, 2016
    Mr. Schumann, Thank you for your feedback and review. We apologize for the extended time frame of your project and any bumps along the way. It was with great surprise that one of our partners would give you false information about the glass delay on your project. We're confident there was a misunderstanding. We reached out to the manufacturer and they responded with a written letter stating that there was indeed a glass delay on your project and apologized for the way their team member handled it. We regret that you received false information. Thank you for your business and we look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    Had a great experience with Tom McDonald. The whole process between purchasing and installation was seamless in installing our patio doors. Very attentive. Thanks!

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with your new patio doors. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    The entire process was fantastic, from sales to the pre installation checks and continuous updates. I'm totally pleased with FAS, the door and installation.

    Response from FAS Windows & Doors

    Dec 27, 2016
    Thank you for your feedback. We're glad you are happy with the product. We look forward to serving you again in the future.
    Mark as helpful
    • FAS Windows & Doors

    Review by

    Overall, about what I expected. However, one caveat to prospective purchasers: if you have a pre-install home inspection done (by Duke Energy, FPL, etc,) for an energy rebate, DO NOT give the affidavit to FAS or one of their representatives until after the work has been completed. The likelihood of your...
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    Affiliations

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    • GuildQuality
    • 2012 Qualified Remodeler Top 500
    • Custom Builders USA
    • EPA Lead-Safe Certified Firm
    • Florida Home Builders Association

    More about FAS Windows & Doors

    As a GuildQuality Guildmember, FAS Windows & Doors relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of FAS Windows & Doors in Orlando, FL; Tampa, FL; Winter Park, FL; Oviedo, FL; Longwood, FL; Kissimmee, FL; Apopka, FL; Clermont, FL; Altamonte Springs, FL; Maitland, FL; and 118 other cities in Florida.

    In this report, FAS Windows & Doors has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 669 out of 1,180 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2017.

    FAS Windows & Doors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a FAS Windows & Doors customer, and if FAS Windows & Doors completed work for you after November of 2012 but you haven't yet received a survey, please let us know.

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