Since 1967 Eastbrook Homes has led the way in developing high-quality, affordable homes in people-friendly neighborhoods. Over the years, we’ve built thousands of single-family homes, attached condominiums and luxurious villas. During that time, our communities have become known for thoughtful amenities such as well-planned playgrounds, convenient sidewalks, landscaped community parks, and tranquil ponds that add ambiance and character to our neighborhoods. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (1746)
Home for sale (1746)
New home (1746)
Commercial construction (36)
Energy efficiency upgrades (36)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Eastbrook Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Eastbrook Homes in Byron Center, MI; Grand Rapids, MI; Rockford, MI; Jenison, MI; Holland, MI; Nunica, MI; Grand Ledge, MI; Caledonia, MI; Okemos, MI; Grand Haven, MI; and 38 other cities in Michigan.
In this report, Eastbrook Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2014. In that time, 1,695 out of 3,053 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2019.
If you are a Eastbrook Homes customer, and if Eastbrook Homes completed work for you after April of 2014 but you haven't yet received a survey, please let us know.
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