About this company
Window World of Detroit
Window World is America's largest exterior remodeler with a locally owned location in Commerce Township. The Sheena family is dedicated to providing homeowners the absolute best service, price and installation of replacement windows, doors and insulated vinyl siding.
GuildQuality surveys
Badges
Guildmaster Award Winner
10 Consecutive Great Reviews
Actively Surveying
10 Consecutive Great Reviews
10 Consecutive Great Reviews
10 Consecutive Great Reviews
5 Consecutive Great Reviews
5 Consecutive Great Reviews
Reviews 562
Of 583 respondents, 562 left a review
No rating
Recent reviews
Rachel H.
Response
Window World of Detroit Rachel H., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear how much you love your new windows and appreciate their modern look and functionality. It's wonderful that Niahl provided such excellent, pressure-free service, focusing on your specific needs. We're glad our installation crew was patient, thorough, and kept you well-informed throughout the process. We apologize for the missing interior wood frame and will address this promptly. Your satisfaction is our priority, and we're grateful for your recommendation. Thank you for choosing Window World of PennOhio for your home improvement needs!
Nicole E.
Michael M.
Response
Window World of Detroit Michael M., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear that our entire staff has consistently provided you with excellent service. Your feedback on our team's politeness, kindness, and knowledge is truly appreciated. We're delighted that you're planning to do more windows with us and are grateful for your willingness to refer others. Your satisfaction with every aspect of our service, from appointment setting to installation, means the world to us. We look forward to continuing to serve you with the same level of excellence in your future projects!
Paul M.
Bob C.
Response
Window World of Detroit Thank you for providing such valuable feedback about your experience with Window World. We appreciate the opportunity to serve you and are grateful for the kind words you shared regarding our salesperson, Jeff, and the installation team.
Mike T.
Sharon L.
Response
Window World of Detroit Thank you for taking the time to complete our survey and providing us with valuable feedback. We are thrilled to hear that you were satisfied with the sales presentation, our response to your questions, and the timely installation.
Your comments about the professionalism of our salesperson and the quality of our installation crew are greatly appreciated. We're also pleased to know that the installation was completed on time as promised.
Sherry S.
Response
Window World of Detroit Thank you so much for completing the survey and for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism, communication, and quality of work from our team. It's always our goal to provide excellent service, and we’re grateful for your high rating and recommendation.
Darin H.
Response
Window World of Detroit Thank you so much for taking the time to complete our survey and for your kind words! We're thrilled to hear that you had such a positive experience from start to finish. I’ll be sure to pass along your feedback about the installation crew leader to our team—it's always great to recognize excellence! We truly appreciate your business and the trust you've placed in us!
Weilien L.
Kenneth D.
Response
Window World of Detroit Thank you so much for taking the time to complete the survey and for sharing such positive feedback! We’re thrilled to hear that you were satisfied with the communication, professionalism, and the quality of the installation.
It’s wonderful to know that you’ve already recommended Niahl and our team, and we’re so grateful for your trust. We’re also excited to hear that you’re planning to work with us again for your next project!
We truly appreciate your recognition of the installation crew, the salesperson, and the office staff. We’ll be sure to pass along your kind words to them!
Looking forward to helping you with your upcoming door project and any future home improvements. If you need anything, please don’t hesitate to reach out.
Azita A.
Response
Window World of Detroit It sounds like you had an outstanding experience! From start to finish, everything seems to have gone smoothly, especially with the honesty and professionalism of Jeff. It’s great that they exceeded your expectations, and it’s awesome that you’ve already found your go-to for future projects.
Pat H.
Angie A.
Review
Everything was done professionally.
Response
Window World of Detroit Thank you so much for taking the time to complete our survey and share your feedback. We're thrilled to hear that you had a positive experience with our team! It’s fantastic to know that everything was handled professionally, and we truly appreciate your kind words about Jeff Lowrie and the team. We’re proud to have such dedicated individuals like Jeff and our measuring technician, who clearly made a great impression.
We also appreciate your recommendation and your satisfaction with the overall process, from appointment setting to the final walk-through. It’s feedback like yours that helps us continue to deliver top-notch service.
Although you don’t have any upcoming remodeling projects, we hope to have the opportunity to work with you again in the future, should the need arise. Please don’t hesitate to reach out if you ever have any questions or need assistance.
Thanks again, and take care!
Walt B.
Honilynn H.
Response
Window World of Detroit Dear Ms. Hendricks,
My name is Lucille, and I am the Customer Care Coordinator for Window World. I want to sincerely apologize for our lack of clear communication regarding the installation timelines. This was our mistake, and we take full responsibility.
While certain factors, such as weather and manufacturer or material delays, are beyond our control, we understand that these challenges are not your concern. We should have done a better job keeping you informed, and for that, I am truly sorry.
Please rest assured that the owners take your feedback very seriously. Your comments have been discussed with our staff and installers to help us improve our processes and better serve our customers.
We are committed to ensuring your satisfaction and look forward to having you as a valued member of the Window World family for many years to come. If there is anything further I can do to assist you, please do not hesitate to let me know.
Thank you for your patience and understanding.
Warm regards,
Lucille
Customer Care Coordinator
Window World
Mark E.
Response
Window World of Detroit Thank you for your feedback regarding the final walk-through. We apologize that our install crew did not adequately explain the operation of the windows. We value your satisfaction and will ensure our team improves communication in the future. Please feel free to reach out if you have any further concerns.
Alicen G.
Guy T.
Jim O.
Kelly F.
Window World has always been helpful and ready to send someone out if I needed them.
Ann B.
It is such a pleasure to have windows that keep the house warm, and they open up a little or a lot. And you can wash them from the inside!
Review
I am very happy with the service. The sales representative was extremely pleasant and a nice guy. He answered all of our questions. This is true for everyone we dealt with.
Rafael G.
They provided a quality and professional installation.
GuildQuality
Feedback report
