Title: Unprofessional boundaries, time-wasting tactics, and complete ghosting
I contacted Sterling Construction for a structural staircase remodeling estimate, and my experience with their representative, Devon Hampton, was highly unprofessional from start to finish.
Devon came to my home for two separate visits, but instead of focusing on the precise measurements or the technical scope of the structural build, he repeatedly deflected the conversation. On the phone, he explicitly asked if he could drink tea at my home. During the visits, he pushed to sit in my living room to mingle about unrelated personal topics and family matters rather than discussing the staircase. On his second visit, my family happened to be preparing lunch. Out of basic courtesy, I offered him a sandwich. He immediately accepted, sat down, and ate with us while continuing to avoid discussing the project details I hired his company for.
When he finally left, he texted me insisting that I must drive down to their Livonia showroom just to see the pricing numbers. Because I was departing on a two-week vacation, I emailed him politely asking if he could simply email a sample copy of the contract, their insurance certificates, and the itemized estimate so I could review them safely while away.
Devon replied on July 16th stating he would "reach out tomorrow" to schedule a showroom visit and review my email. It has now been nearly two weeks of complete silence. He entirely ghosted me after I requested basic contract transparency and legal guardrails.
A local acquaintance later warned me that Sterling Construction takes "all the time in the world" to finish simple projects. Based on Devon's bizarre boundary issues, time-wasting tactics, and ultimate disappearance, that assessment is entirely accurate. If a company behaves like this before they even get a deposit, I cannot imagine the nightmare of dealing with them during a major structural remodel. Protect your home, your privacy, and your wallet, and look elsewhere.

I am really disappointed.

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