The method of invoicing got a little confusing

From the overhead to the deck (can you tell this is a Marine writing this) everyone, EVERYONE, we worked with was just fantastic! Roland, our sale rep. Alyssa the roofing coordinator, Christian, the roofing foreman (and point person for our solar team and our warranty, Maria and Alexa in customer service, and everyone else (and I know I’ve forgotten to name them, was friendly, helpful, professional, knowledgeable, and patient with this old dinosaur! Christian, in particular, was just fantastic. I owe the whole team my heartfelt appreciation and thanks! SEMPER FI!!!

Everyone I came in contact with was very professional and answered my many questions. I was kept informed of progress through phone calls and emails. All workers at my home worked very hard and consistent. Sales personnel and other office personnel were very helpful and kept me informed as to the status of all areas of the roofing and solar process.

Best help were Sue and the second Alex who worked on my system. The roofers were good and quick, but not careful or didn’t do a good cleanup after installation and had to come back. The solar panel install, wiring install were not good. Conduit wiring and piping placement were not put in the right place and several technicians came out over weeks to get the panels working. Finally the last one, who I believe was Alex got it working. Also received a bill in my email for months afterwards as I believe SDG&E started charging for additional panel installs that weren’t hooked to the grid. It wasn’t in my contract. Overall, having to go through a “call center” to speak to someone about a job in progress was frustrating so I would call Sue Champagne, who would respond. Alex even gave me his number in case I had problems with my solar. In speaking with friends, who had similar jobs done, they paid less than I was charged for their composite roofs. So I am not convinced I got the best deal out there. I am a military family so I was willing to give your company a try.

We were very excited to support a local installer team and were set to cooperate fully with your team expecting good but not perfect service. The install started well but communication was lacking from the beginning. I disclosed that we were hoping to refer the local nonprofit that I work for if the work was completed as agreed. We were using Palomar at the time, and I did not solicit Adam Rizzo and his team as it may have been viewed as a conflict of interest. We did receive a quote, and it was lower that Your teams.

Very poor work. Third party company did the work. Try to overcharge for product that was not used and used paint to try to cover things. Horrible experience with them. They don’t like to return calls. Just all around very unprofessional. So no I would never recommend

They were very professional and friendly. They do what they say.

I appreciated the employees energy, politeness, cleanliness and superior communication skills. I have already recommended them to two other homeowners in the community.

I wanted to let you know that the work was done promptly. They showed up on time. Happy with all products used.

I am likely to recommend Semper Solaris Construction to s friend because they did a good job and were pleasant.

Very poor customer service

Project manager told us project would be complete by Friday after Thanksgiving. They didn’t work the Friday. Failed to notify us and had left his phone behind when he left town for the holiday. I had a question about my quote during the install. The sales person never returned my call. After the install it rained and we found the workers had not sealed some openings. Once again, called and texted the project manager and no response

We are pleased with the work that was done.

"3". Written and verbal instructions about charging credit cards were ignored. Blew out my credit card causing a MAJOR issue with my bank. Sales represented the $500 online credit as incentive for having both husband and wife present for sales pitch. (?) Sales stated they would be primary contact throughout project however roofing project lead said that he should be contacted (for roofing). There should be a roof inspection (by roofing crew) prior to job start. Initial roof inspection mentioned nothing about fascia or skylights needing replacement, a cost adder that was not planned.

It was done quickly, and they seemed to do a good job.

I feel the work is quality work but there is poor communication between the different services. This caused projects to be completed then torn up again. Also my new Rain gutter that I had recently put in was thrown away. It was replaced at no cost but not to the same quality that I already had. This just a couple of issues. There are more.

Their whole team was very professional and wonderful to work with.

Everything went very efficiently. I was highly satisfied with the work done and the timeline.

This was a true investment into our home and Sempra Solaris made the process easy for us. The team from beginning to end kept us updated and the crews sent were professional and left our property clean after each work day. I would without reservations recommended Sempra Solaris for your roof and solar project!

I definitely would recommend the roofing side of Semper to someone. I would recommend the solar side of Semper, especially for a new solar system. However, the solar side needs to schedule time to explain the software that can monitor/run the system, The techs who install the system don't have the time--take the time?--to really explain the software better.

Calls are not returned. You cant be transferred to the person who was helping me she wouldnt even look up the number or transfer me to Juliana.

During the project Christian failed to show up when we were told to expect him. He was late most of the time. When he first came here he asked me where the panels were. On day one, the truck loaded with materials showed up before the old shingles were even removed.

I knew Genevieve from when my personal Solar system was installed. And I had Semper Solaris do 3 roofs.

I actively tell friends and coworkers to avoid using Semper Solaris. Some of the worst customer service I have experienced.

I am likely to recommend Semper Solaris Construction INC to a friend. I had a good experience!