Other than one huge misunderstanding, I was very impressed with the team lead & his staff.
Area Of Satisfaction - Clean up
They were very good. I was just not happy with the scheduling.
Area Of Satisfaction - I was most satisfied that they were good about getting back to me. They know what they are doing. They explained the steps and had a plan. As soon as one thing was done they would move onto the next thing. They do know how to schedule things in that respect, as far as planning and stuff. They were good about checking in on me. They were good about checking in on me once a week. I was impressed with the customer service.
Doug the supervisor is a very good man. Royal Plus is lucky to have him.
Area Of Satisfaction - I was most satisfied with the siding and the six by six beams. They were able to recover them just the way I wanted it.
All of the employees of RP were courteous and responsive to our requests.. They did a great job in restoring our condo in a timely manner. Looks great.. Really pleased. Would recommend without reservations. Thanks. Mitigation team was great Worked really hard to dry out all wet areas. Joe Mitchell was excellent in repairing the damage.
Area Of Satisfaction - Workmanship was great quality. Working with Danielle at Royal Plus was a pleasure. She communicated well through emails and responded quickly.