Other than one huge misunderstanding, I was very impressed with the team lead & his staff.
Area Of Satisfaction - Clean up
They were very good. I was just not happy with the scheduling.
Area Of Satisfaction - I was most satisfied that they were good about getting back to me. They know what they are doing. They explained the steps and had a plan. As soon as one thing was done they would move onto the next thing. They do know how to schedule things in that respect, as far as planning and stuff. They were good about checking in on me. They were good about checking in on me once a week. I was impressed with the customer service.
Doug the supervisor is a very good man. Royal Plus is lucky to have him.
Area Of Satisfaction - I was most satisfied with the siding and the six by six beams. They were able to recover them just the way I wanted it.
All of the employees of RP were courteous and responsive to our requests.. They did a great job in restoring our condo in a timely manner. Looks great.. Really pleased. Would recommend without reservations. Thanks. Mitigation team was great Worked really hard to dry out all wet areas. Joe Mitchell was excellent in repairing the damage.
Area Of Satisfaction - Workmanship was great quality. Working with Danielle at Royal Plus was a pleasure. She communicated well through emails and responded quickly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Royal Plus, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys