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The communication was HORRIBLE and I didn’t appreciate the snide remarks in the chat when the project was finished from the sales rep patting everyone on the back when myself AND my family were clearly stating issues and some dissatisfaction with the roof and gutter installation. The sales rep also sent unfinished unprofessional looking emails while conversing about the project which should have been a red flag. If you’re busy respond when you’re not on the road or rushing around. Just not an overall good look for a company who charges a lot of money for work they claim is exceptional, especially when I showed photos of what my concerns were to friends and coworkers and they all had the same response as me. Whatever makes him feel better though, but I am definitely not recommending this company. I’ll be surprised if you even come out and fix any issues that arise in the future God forbid because you never addressed some of my concerns while installing the roof. I should have read the one star google reviews and Better Business Bureau because all of those complaints are VERY similar to mine.

I was looking for a first quality contractor that could do the best job possible. Couto checked all the boxes and did not disappoint.

Roofers worked hard in the cold and with much snow

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Let me start out with the bottom line first. We just had a new roof and Master Shield gutter protection put on our house and the end result from start to finish was a perfect job. Everything could not have turned out any better and it looks beautiful! Now for a little more detail:

We had a small leak on our indoor ceiling and wanted to get the cause repaired. After viewing their commercial on television, which gave some history on how the company started, viewing ratings that other people had written, awards that the company had received over time and seeing a previous job that they had completed in a relatives neighborhood, I decided to give them a call.

I first spoke with Tian and made an appointment with Alex to diagnose the problem. I was given 3 options to resolve the issue, a new patch over the suspected area, re-shingle the back side of the house, or re-shingle the whole house. We decided to go with a complete job as the roof was last done over 20 plus years ago and we wanted everything to match for resale value in the future.

We next spoke with Kaitlyn who kept us well informed along the way with everything that takes place before they do the actual job. The team showed up on the day of the job, removed the previous shingles, found and replaced a piece of CDX that was in an area unrelated to the leak, and re-shingled the whole house in one day. They were great and worked very well together, highly efficient. Sami and Paulo checked in during the day to view the progress and make sure everything went according to plan. It did.

The Master Shield gutter protection was installed about a week later by Keven and Josimar who also did a great job. Now we don't have to worry about climbing on the roof and blowing the leaves out of the gutters in the fall.

I also spoke with Kiley along the way who was great. Miah reached out afterwards and provided me with the paperwork that I could forward to my insurance for a discount on my homeowners insurance.

Everyone we spoke to and interacted with along the way could not have been any nicer. They all were very personable, had very positive attitudes and indicated that if we had any concerns, we could call anytime and they would be addressed.

So, in conclusion, this turned out to be a very positive experience and we could not be any happier.

Thank you to the whole Couto team for taking great care of us!

Couto Construction was so easy to work with. They were very informative on every step of the process. They were quick to respond to questions.

Relatively fast project start for a roof with solar panels. Hard working install team willing to work long days!

Better communication

The work was done well but communication was lacking when it came to any aspect that did not involve payment.

professional and prior, delivered as promised

There were too many people to deal with.

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I recently had my roof replaced by Couto Construction and I was very satisfied with all the staff, workmanship and outcome. During the initial meeting our wants and needs were discussed. I felt T was honest and felt no pressure when I made any decision.
The crew worked like a well oiled machine. They seem to enjoy working together and were very efficient. They were very respectful and clean up was great.
I was more than satisfied with the completed roof and I received many compliments.
I feel the new roof can tolerate the New England weather and the peace of mind is priceless. I highly recommend Couto Construction.

The work I recently had done to my home was the second job by Couto Construction. After the first job I didn't need a second estimate. After years of broken promises and expectations I found Couto Construction.
Everyone from office contact , job estimate and trades men showed respect and pride in them selves and me as a trusting person and customer. Couto Construction and all members should be very proud knowing they're efforts have them standing much taller than most. Finding a trustworthy contractor today is harder than it should be Thank You to everyone, M Andrade

I have already recommended Couto Construction to two other people who got their roofs done by them also. They were happy as well.

There are other roofing companies who deliver the same professional service in my area. Hopefully they don't forget to call or text back when a customer is waiting for the project to be completed.

We were left with a very positive feeling from start to finish. I have told a few friends about our experience when asked about our project.

Didn't have the best experience. Expected better.

Spell my name Correctly please

yes, great experience I will hire them again on a heartbeat.

No. Wrote a letter to the owners of our concerns and never received any response.

I would not recommend Couto Construction to anyone at this point. Four years ago they completed partial replacement of our roof. They did a wonderful job and did so in one day. Clean up, communication, everything went well. This is why I called them to do the next third of the roof. It's like I'm dealing with another company. Most everything to do with the job has gone awry. Poor communication, delays, inaccurate orders, and so on and the job is not finished. They started the job the beginning of November. From what I can see, the men and woman doing the work did a good job. They worked hard. The work they did stretched into four full days. One day a person from the company came and advised me that the method used to install the skylights was not what should have happened. They wanted to order new skylights and reinstall them using the second method, which I can't recall exactly what it is called. I have not heard from anyone for 3 weeks. I sent a letter to one of the two brothers, Derek, but have not heard anything from anyone. This is a $30,000 project!! Not something my husband and I take lightly. We are very disappointed and stressed. In the meantime, my husband is in the hospital, so my mind is on other more critical matters. We need a resolution to this situation. Thank you.

I did already recommend them to my son.

I have no complaints from start to finish. The service was top-notch, they did an outstanding job and I am completely satisfied. They were truly professional and I had complete peace of mind before, during, and after the job. I would recommend this company to my relatives and friends.