Great work ethics the explanation of what was needed was spot on
I will NEVER recommend Home Genius to any of my friends, family or people who asked who did my roof!
I would recommend not letting them rush the whole process.
very professional from start to finish,would highly recommend this team
Luke our project manager and Ben our sales person, were amazing. Mike the regional manager even called me to resolve an issue, all hands on deck and I appreciated that!
craftmanship very poor
Crew arrived on time, roof was removed and replaced in 5 hours
The project manager’s supervisory knowledge is none. He (Tyler) didn’t even stay on site the first two days. When he did show up on the fourth and fifth day of a one day project, he stayed in his truck the entire time. He never created a punch list. He did not follow up on any of the punch list items that I, yes that’s right the customer, provided to him. He never told the crew on site what was on the customer-provide punch list. He took aerial photos from 50 feet away and thought that was enough of an inspection to determine if water could infiltrate the roof.
The salesman (Anthony) showed me a different gutter hanger than was used. When I asked about the gutter hanger, I was told by the project manager that they don’t use that gutter hanger with leaf guard. When I asked about the gutter hanger to the project managers supervisor (Dustin), I was told that the gutters were hung with the correct hangers. But when the second crew came to repair the gutters, he told me that the gutter hangers, which I was originally shown, should have been used which he used to repair one of the gutters on the punch list. That is called bait and switch.
Crews arrived promptly
I don’t usually recommend companies to other people
Omgoodness, great sales person, fantastic Crew supervisor.. very quick fast install
I am happy with the work done and the people I dealt with, the only problem I have is the price was very expensive and my friends (we're in our late 20s) usually need a more budget friendly option.
Wonderful experience! Would recommend.
Is asked or know of a person will reccomend
I had the roof on in less than a week from the contract date. They did a great job.
Quick and professional service. Great cleanup! I am very happy with my new roof.
Problems not being taken care of
Not sure yet. Done quickly and looks great! Have an issue that needs resolved.
Good experience with efficiency of workers who worked tirelessly until job was done. Left premises spotless when the job was completed.
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Did a good job and listened to my concerns.
I was told drop clothes would be used and they would clean up thoroughly around the house. I've picked up over 30 nails, a box of sharp aluminum scraps scattered everywhere, and torn shingles from all around mine and my neighbors' yards. I had to go onto my roof and collect a decent amount of debris (nails, siding scraps, trim scraps, wood shaving/splinters) left on the lower roofs.I was told they would address several small issues and assured they would be back out to fix, but they never came.The roofers packed up and left with two sections of the roof still needing to be replaced and the PM had to have them come back and complete. Those sections are were walked on a lot from the crew that did the siding and have small tears in some shingles.They left spare material in my lawn for months after completing the job, killing substantial portions of grass.After finishing re-siding my house, two sections fell off the house just 2 weeks after they wrapped. It's been three months and a dozen appointments to come out and fix, each one they don't show up and don't contact me regarding to cancel. This might be because I'm on my 4th project manager for the job.
Home Genius' staff is very professional. What I was told for the project happened and the job was completed professionally. I would highly recommend Home Genius to anyone who need a roof. My pictures of the completed work are beautiful. My husband and I are very well pleased with the job. Thank you staff at Home Genius.
If you try to call with any questions, you get a menu prompt, and when you choose any number, you get a busy signal. I had 2 attic fans on the roof, and wanted to keep 1, but because no one spoke English I could not relate what I wanted until the project manager showed up, but by then, it was too late. The project manager was supposed to come when the job was done to get payment, but he never showed up. Although they seemingly did good work, I was very disappointed that there was no communication. For the price I paid, there should be at least 1 person with the crew that can communicate with the homeowner.
lousy company liars